Thread Logic Reviews 5,420

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, often exceeding their initial expectations. Consumers appreciate the meticulous attention to detail, especially when reproducing logos, with many highlighting the accurate color matching and font replication. People are also satisfied with the ordering process, describing it as quick and straightforward. The excellent customer service receives frequent mentions, with reviewers noting the staff's professionalism and helpfulness throughout the entire process, from initial inquiries to final delivery. Consumers value the timely communication and the personalized touch, such as the inclusion of a thank-you note and a small gift with their orders. The company's commitment to resolving issues promptly and efficiently also contributes to the positive experiences of the reviewers.

Based on these reviews

Rated 5 out of 5 stars

We found Thread Logic through a Google search while looking for a company that does in-house embroidery. We loved that they’re a U.S. small business, and the quality exceeded our expectations once we... See more

Rated 5 out of 5 stars

Great experience with Thread Logic. Heather with customer service was very helpful. Was a little worried with my logo since the text was so small but turned out better than the proof. Pricing is extr... See more

Rated 5 out of 5 stars

From start to finish, Thread Logic does a fantastic job of company logo work. They offer a great selection of apparel (great quality and pricing to fit everyone's budget) and the work is exceptional.... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ If I could give 10 stars, I would! The staff was incredibly professional and provided outstanding follow-up every step of the way. The products were perfect, and the logo stit... See more

Rated 3 out of 5 stars

The embroidery looks great from the outside, but on the inside, it's a white scratchy cloth on the dark blue product. Many people choose to wear their product without fully zipping it up so, when it f... See more

Rated 5 out of 5 stars

We are so pleased with our jacket purchases from Thread Logic. The company worked diligently with us to make sure we received them in a timely manner. Everyone was so excited to receive them. They... See more

Rated 5 out of 5 stars

We placed an order for our employee "swag" and the process was very easy and they were helpful with size questions, etc. We don't buy a huge quantity of items, but purchase high end merchandise so it... See more

Rated 5 out of 5 stars

Thread Logic performed as they said they would. The quality of their products are outstanding. Sometimes it's also the little things that make a big difference like the personalized card with the... See more

Rated 5 out of 5 stars

Our order game out beautiful. The Thread Logic staff was great helping me with getting the logo just right. My order was completed, shipped and received as promised. Great Experience. Employees re... See more

Rated 5 out of 5 stars

On our initial order, we were in a time crunch. Online (website) was very easy to navigate, upload logo, etc. Some websites can seem difficult and not intuitive. Then I needed to clarify a few thin... See more

Rated 5 out of 5 stars

Excellent customer service. Angela was very communicative and answered all my questions. The jackets are affordable and good quality. My team loved them. The person who embroidered our jackets did... See more

Rated 5 out of 5 stars

I have ordered branded clothing from Thread Logic for two different organizations: once as an employee and once as a business owner. I love the styles of clothing that are offered and the fact that... See more

Rated 3 out of 5 stars

I liked the communication from the company. The ordering process and proofing was quick and straightforward. Unfortunately, the Large shirt/hoodie I ordered was a small medium and doesn’t fit. Also,... See more

Rated 5 out of 5 stars

We wanted denim shirts for our upcoming company summit, and these did not disappoint! We live in Texas, so the lightweight material of the shirts was just what we needed. They sent us a proof to appro... See more

Rated 5 out of 5 stars

I had a small order with a complicated graphic in 5 colors and some fine detail. When I first submitted the graphic, they were skeptical it could be done and suggested I simplify it... which I did, bu... See more

Rated 5 out of 5 stars

This was the most amazing experience. I have tried to get shirts made before and this company is hands down the best quality and outstanding customer service. Susan Samuelson was excellent and gave co... See more

Rated 5 out of 5 stars

Thread Logic has high quality shirts and great customer support. Their products also get shipped out pretty quickly. I've placed several large orders with them for my company and they'll continue to g... See more

Rated 5 out of 5 stars

Took a bit of back and forth to get the items that were in stock and available, and Stephanie S. walked me through every nuance and detail to get the order just perfect. She was an absolute treasure t... See more

Rated 5 out of 5 stars

Love the quarter zips and the vest. Wish the vest was available in more colors, but they are perfect for Fall remote work attire with a dry-fit long sleeve or light turtleneck. All the quarter zips... See more

Rated 5 out of 5 stars

My first order had a misspelling that I missed as well as Threadlogic. They gave me a generous discount off of my next order, which I placed over 1 year later. They honored their original offering a... See more

Rated 3 out of 5 stars

The customer service is excellent. The product quality was a little disappointing. We've purchased jackets for our employees for the past several years. This year they changed jackets (discontinued... See more

Rated 4 out of 5 stars

The product looked good. I thought it might be a little heavier but still am satisfied. Shipping was okay but a day late and I received an email from both Thread Logic and UPS that it had arrived the... See more

Rated 4 out of 5 stars

The customer service I received was great and I will definitely use thread logic again. The only issue I had was the sizing of the clothing items. There were no size chart so we sized up just to be on... See more

Rated 2 out of 5 stars

Products were great but was very slow shipping. I ordered on Black Friday and it took a month. Their confirmation email is badly designed and has no less than 5 fonts, 3 different letter sizes, and... See more

Rated 5 out of 5 stars

I chose Thread Logic because you had the exact work shirts as my previous employer- after 7 months in the field they still look like new. Couldn't be happier about the embroidered logo and the proces... See more

Rated 5 out of 5 stars

These jackets are beyond amazing. The quality far exceeded my expectations. The entire staff was so impressed too - they are still complimenting them weeks later. I wear mine daily and don’t even ca... See more

Rated 5 out of 5 stars

I really liked the website and the ability to see a mock up of our logo on each product as I shopped. Once placing the order, Mary emailed me right away to take care of the order. Communication was... See more

Rated 5 out of 5 stars

We have used thread logic for years and they always have great products and quality embroidery. There customers service is excellent, helping with make your logo look perfect when embroidered.

Rated 5 out of 5 stars

Great work, accurate design to what was ordered. Quality hats to choose from. Communication throughout the process was fantastic. Easy to follow instructions and very prompt replies. Quick turnaround.... See more

Rated 5 out of 5 stars

This company is very easy to work with and transparent about the pricing. The website was very easy to maneuver and set up my logo. The collaboration with the color team gave me an extra level of con... See more

Rated 5 out of 5 stars

They were fantastic to work with. We had a little difficulty getting my logo just right, but they were always positive, professional, helpful and continued to work with me until we had it just the wa... See more

Rated 5 out of 5 stars

I've ordered from ThreadLogic multiple times, and I've always had a wonderful experience. Our order arrives on time, and everything looks great. They even include a note and piece of chocolate, whic... See more

Rated 5 out of 5 stars

Thread Logic had great clothing, small quantity minimums, great quality and ordering process. They sent the proof, we brainstormed a bit and what we landed on was perfect!

Rated 5 out of 5 stars

I made a request for an embroidered hat with a certain image of it in my head. I received exactly what I asked for. They made two of them and they are just fabulous. I have received many compliments f... See more

Rated 5 out of 5 stars

Our first order arrived defective, but Thread Logic immediately reached out and replaced it at no cost. Even though it was just a single item, their customer service was amazing. It was our first time... See more

Rated 5 out of 5 stars

I ordered vests as a company gift, and Thread Logic's customer service was very responsive and helpful. They got the proof ready for me quickly and answered my questions to ensure our order arrived ri... See more

Rated 5 out of 5 stars

10 out of 10: My rep (Sadi) is fantastic and a prime reason that I switched to using Thread Logic exclusively for all my apparel printing. She is a helpful advisor and makes sure that my orders are do... See more

Rated 5 out of 5 stars

Everything was perfect. I really appreciate the one-on-one communication. Susan frequently emailed and called to give me updates and recommendations on my order. She was right every time. My order... See more

Rated 5 out of 5 stars

I have worked with Susan at Thread Logic for the last couple of years and I have to say that she is amazing and very attenuative to every order that I have made and even when there is an issue of some... See more

Rated 5 out of 5 stars

I wanted to express my sincere appreciation for your outstanding work on our company's shirts and hats. You truly went above and beyond to ensure our logo was perfectly sized and easy to read on b... See more

Rated 5 out of 5 stars

I ordered two flea jackets for my son and daughter-in-law. They started a new LLC. There is a person named Heather who works there who is very pleasant and very wonderful. She was very attentive to ev... See more

Rated 5 out of 5 stars

They are exceptional to work with. They are immediately responsive with a confirmation of our order. I had a few detailed questions relating to the color of the thread, and they were very responsive,... See more


Company details

  1. #10 of 43 best companies in Printed Clothing Store
  2. #18 of 364 best companies in Clothing Store

Information provided by various external sources

Thread Logic is proud to carry a variety of custom logo embroidered apparel for men and women, including polo shirts, dress shirts, jackets, hats, bags and more. Since 2001, we have offered quality custom logo embroidered apparel with a 100% guarantee. We take pride in quality and that every logo is embroidered on site in Jordan, Minnesota. We offer free embroidery, free logo set-up, no minimum orders, quantity discounts for orders that are over $500 and no minimum orders. If you have any questions please call our friendly customer service experts and reach a live person immediately at 800-347-1612.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 23% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Solid support

The website is pretty easy to navigate and whenever I had a question it was always quickly answered and on point.

January 23, 2026
Rated 3 out of 5 stars

Back of Embroidery issues

The embroidery looks great from the outside, but on the inside, it's a white scratchy cloth on the dark blue product. Many people choose to wear their product without fully zipping it up so, when it flies open, there is a clear contrast that makes it look a bit cheap. Additionally, the white back fabric of the embroidery is scratchy so if you're not wearing a thick enough or high cut undershirt, it will irritate the skin.

January 22, 2026
Rated 5 out of 5 stars

Perfect experience

I made a request for an embroidered hat with a certain image of it in my head. I received exactly what I asked for. They made two of them and they are just fabulous. I have received many compliments for it. Heather was wonderful to work with, and I would recommend them to anyone.

January 2, 2026
Rated 5 out of 5 stars

Great experience with Thread Logic

Great experience with Thread Logic. Heather with customer service was very helpful. Was a little worried with my logo since the text was so small but turned out better than the proof. Pricing is extremely fair compared to other larger companies. Will definitely be ordering more in the future

January 2, 2026
Rated 5 out of 5 stars

Great Choices and Service

Thread Logic had great clothing, small quantity minimums, great quality and ordering process. They sent the proof, we brainstormed a bit and what we landed on was perfect!

January 15, 2026
Rated 4 out of 5 stars

Product looks good.

The product looked good. I thought it might be a little heavier but still am satisfied. Shipping was okay but a day late and I received an email from both Thread Logic and UPS that it had arrived the day before it actually was delivered.

January 14, 2026
Rated 5 out of 5 stars

Great Company with Exceptional Work

From start to finish, Thread Logic does a fantastic job of company logo work. They offer a great selection of apparel (great quality and pricing to fit everyone's budget) and the work is exceptional. I have ordered many times now without one single issue. Timely communcation throughout the entire process from orders to shipping.

January 14, 2026
Rated 5 out of 5 stars

High-Quality Embroidery from a U.S. Small Business

We found Thread Logic through a Google search while looking for a company that does in-house embroidery. We loved that they’re a U.S. small business, and the quality exceeded our expectations once we received the items. Our logo has been challenging for embroiderers in the past, especially matching the color and font, but Thread Logic absolutely nailed it. The pricing was very reasonable, and the finished products look fantastic. We’ll definitely be using them again for future orders.

January 7, 2026

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