Trekkinn.com Reviews 25,926

The site has a great choice of brands and products at great prices. The only downside is that a lot of them are actually not on stock, but have to be delivered to them first, which means you have to... See more

Everything about my experience of purchasing a pair of Salomon hiking shoes has been very good - except for the product itself. The website is user-friendly and ordering the product is simple. Deliv... See more

Pros: good range of stock and prices are excellent. Cons: latest shipment took 4 weeks. The company is based in Spain and I tracked the parcel moving around Spain, then Germany, then back to Spain. I... See more

Firstly, customers should note that this firm is not based in the UK, so there is a longer delivery period. However, more importantly, when making a return and using their supplied Royal Mail label,... See more

Excellent service and price. Tracking was clear for delivery journey and timescales as advised were met. Option to chose the UK courier was great as some of the choices offered are poor in my area. Pr... See more

Despite what appears to be offered after placing an order, you can no longer make changes or add other products—a feature that used to be quite useful in the past. It's a pity it's no longer availabl... See more

Sadly i failed to realise that this was an overseas website and as such, delivery and tracking is unpredictable. My parcel went ingonito during a 4 day customs delay. It is not the fault of Trek Inn b... See more

Purchased some Asolo hiking boots in my normal size, unfortunately way too tight across my toes. I hadn’t realised Trekkinn were based in Spain until I checked to see why the order was taking so long... See more

I ordered a waterproof running top/trousers for my husband and then panicked after reading some pretty dire reviews about the website. I genuinely thought I might have been scammed! I needn't have wor... See more

I really liked the product (lightweight wash bag bought as a gift) but it took over a week longer than the anticipated delivery time which meant I missed a birthday deadline. I’d ordered on 10 Jan wit... See more

I was dubious after seeing a few poor reviews so I tracked the parcel every step of way nervous of long delays - I need not have worried - they can from Italy via the hauge and cleared all customs wi... See more

Purchased a running vest which although arrived a little longer than expected did arrive and couldn't fault product but ended up being too small as ordered wrong size, so I sent it back for a refund.... See more

Ordered a Montane coat shown as In Stock. Over a week later order shown as "dispatched, in transit to our distribution centre". Then receive an email saying "item might be out of stock" even though... See more

I ordered timberland hiking boots from trekkin what a excellent price . Got a delivery date which slightly changed which wasn't a problem all updated on there sight right up to delivery today will de... See more

Bought from Trekkinn (and runnerinn) several times. They periodically have sales which are really competitive, goods are top notch and as advertised. They ship really quick and have good comms for tra... See more

Good price and arrived when I was told. Very detailed tracking information provided which was especially useful as the item was coming from abroad. Great service all round.

Ordered trainers with a delivery date of 20-22nd. Now end of 23rd and still no sign of them. I wish I had read Trustpilot reviews before ordering from them as it seems they regularly fail to meet the... See more

I returned a Haglofs jacket to Trekinn on 30th Dec from the UK as it was too big. They charged me £11.99 postage and the tracking showed it had gone through customs on 9th Jan. Since then I have conta... See more

I continue to wait for my refund for goods dispatched by me over six weeks ago. All I get from Trekinn is a link to their tracking system which shows that my package stood still in a Spanish facilit... See more

Don't be tempted by the low prices and reviews on here - it's really pot luck, you are gambling if you place an order. Shocking silence and impossible to get any customer service once you've paid. Cle... See more

I need to return my 250 quid jacket as it doesn't fit. Trekkin only offers return via printed label... And I do not have access to a printer. Their customer service has been stringing me along for day... See more

Ordered some boots on the 14th with estimated delivery of 24th (thats not too bad). However after recieving no tracking number, I enquired and boors are not estimated to arrive until 19th Jan. Thats o... See more

Ordered 11th dec..estimated delivery 19th-23rd dec. Emailed 23rd asking where my order was as no tracking update..received an email saying dispatched on the 24th..THIS WAS A LIE. Checking tracking it... See more

I ordered Osprey Escapist 30L backpack to take it on a holiday. It arrived later than expected delivery time. I returned the item on 12th Jan from the UK using the return label provided by Trek... See more

Scam company! Sent me an item that didn't arrive for weeks, tried to get a refund. Dodgy Indian telephone line that no one picks up. The possitve reviews are all AI generated and fake. Don't trust thi... See more

Ordered shoes, arrived in great time but slight fault on one shoe pair. Requested refund… then the circus began. Weird messaging system, emails claiming id been refunded already, messages for other... See more

Delivery date changed from original time of order (which was over a week ago) Delayed by nearly 10 days, with some feeble automated/standard excuse about warehouses on Chat. Don't promise a delivery d... See more

DO NOT USE - seller in Spain and doesn’t do a very good job of broadcasting this! Ordered £200 coat 28th November. Original ETA 4-8th December using Royal Mail 48 hour special deliv... See more

I was robbed by this store, a gift that was supposed to be for Christmas, ordered at the beginning of December, was not delivered until January, in January the package arrived and one product was mis... See more

Ordered early December for a Christmas present. Came after Christmas even though they were advertising on their site they could deliver the same trainers for Christmas the week before. How does that m... See more

I am extremely disappointed with Trekkinn. I returned a T-shirt that arrived with a hole (defective). According to their own policy, returns of faulty items should be free. However, they deducte... See more

Do not order unless you are willing to wait a month for your item to arrive. I ordered salopettes on the 11th December for a ski holiday on the 31st, estimated delivery was the 21st to 24th however th... See more

I purchase a 30Litre self inflating cooler bag. Once inflated it can’t fit anything inside. Despite lodging it as a faulty product Trekkinn have not acknowledged a manufacturing fault despite plenty... See more

Terrible customer service. ordered £300 jacket - did not arrive at all. When you email customer services is an automated bot that tells you to look at the tracking... the jacket is supposedly in the... See more

Horrible customer service and returns system. First of all, for regular orders they accept a multitude of payment options, like Klarna and iDeal. But for returns, they only accept credit card... See more

I placed my order on December 4th, a Christmas gift that was supposed to be delivered between December 11th and 15th. I gave myself an extra week for any delays. When I checked where my package was, t... See more

Nothing about the site hints that it is located in the Netherlands. I had no idea until I got the tracking number. Meaning shipping takes forever (mine took a month) and returns are financially unfe... See more

Have ordered from TrekInn / TradeInn multiple times as prices are competitive even taking into account £6.99 delivery! But as soon as there’s an issue the company is absent and just refers us to prin... See more

A day after I bought a product they reduced the price by €15. I contacted them and asked for the difference, rather than purchasing again and sending back the first pair. The reply was almost certainl... See more

Good selection of products and prices, can't complain about this. Delivery took just over a week the UK, not the fastest but acceptable. You pay extra for delivery even with considerable spending o... See more

I ordered a pair of walking boots that were never delivered. When I raised the issue with Trekkinn they just kept sending me the tracking link, which clearly showed that my items had disappeared in... See more