While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
As online tile shopping is getting advanced, US Tiles has build the most advanced E-Commerce website to help you bring all the styles and features of tile shopping into your living room, while leaving your hassle for us. In order to keep the price low and economical we stock at our countrywide fulfillment centers unique manufactured products and ship all of our Tiles ourselves, so you can get across country the fastest possible. This keeps our price low to meet your budget. The thing that truly brings us above the competition, is the service and extremely huge amount of available collections, that are available to ship quickly to your home. Your satisfaction is our reputation! Our reputation is being earned by providing the best customer service. We won't sit still until you are satisfied!
222 Division Avenue, 11211-7202, Brooklyn, United States
From when I walked into their store to choose the tiles till the tiles ware installed was less than a week, the experience I had with them was next level never had such good experiences with a store like US TILES
My recent experience with US Tiles has been truly pleasurable. Their huge selection of tiles and great customer service has truly enhanced my experience.
Ordered some tile due to local company fire. US tile indicated when contacted that it was in stock and would ship within 3 business days. Many days later, and after I contacted them, they indicated it would in a few days. 3 boxes of tile arrived and 2 of the boxes have all tiles broken. Requested refund of 2 of the boxes or replacement. Was told they don't refund but would replace. I asked if it could be expedited and they indicated they do not expedite and I would be contacted when it ships. 5 days later I was finally told it would ship and await confirmation. 4 days after that it still hasn't shipped. I continue to wait and can't complete project.
Just an amazing company to work with!
Enormous selection!
Responsive customer service!
Reply from US Tiles
Thank you Mr. Engelberg, happy to hear you had a pleasant experience!
Beautiful tiles, and well packaged
US Tiles has some of the best looking tile out there for creating truly custom work. The great thing is you can call and talk to a real human. Their customer service is like what we had 30 or more years ago. Prices are worth the beauty of the tiles, love it
Reply from US Tiles
Hi Robin, happy to hear you were pleased in the same way that all of our customers are pleased, come again soon...
3/9 of my boxes of tiles were broken on delivery, and another 3 were the wrong tile completely. unhelpful customer service said they had to process the delivery in order to tell me when they could get me a replacement, could not expedite for me and says it "usually" takes 7-10 days. not good enough when I have been waiting 2 weeks already.
Reply from US Tiles
Sorry Ryan to hear about your experience, this is definitely not the type of experience we expected you to receive, please share pictures of the wrong tiles received with Customer Service and a replacement will be shipped out to you immediately, and unfortunately tiles do break in transit, and I'm happy to hear that a replacement was send out to you free of charge
Overall 5 star experience! Best customer service swift delivery at an amazing price!
Reply from US Tiles
Thanks Jack, Happy to hear you had a pleasant experience!
It's what we do
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
