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Company details

  1. Tile Store
  2. Architectural Designer
  3. Interior Designer

Written by the company

As online tile shopping is getting advanced, US Tiles has build the most advanced E-Commerce website to help you bring all the styles and features of tile shopping into your living room, while leaving your hassle for us. In order to keep the price low and economical we stock at our countrywide fulfillment centers unique manufactured products and ship all of our Tiles ourselves, so you can get across country the fastest possible. This keeps our price low to meet your budget. The thing that truly brings us above the competition, is the service and extremely huge amount of available collections, that are available to ship quickly to your home. Your satisfaction is our reputation! Our reputation is being earned by providing the best customer service. We won't sit still until you are satisfied!


Contact info

3.7

Average

TrustScore 3.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Poor customer service/communication/shipping

Ordered some tile due to local company fire. US tile indicated when contacted that it was in stock and would ship within 3 business days. Many days later, and after I contacted them, they indicated it would in a few days. 3 boxes of tile arrived and 2 of the boxes have all tiles broken. Requested refund of 2 of the boxes or replacement. Was told they don't refund but would replace. I asked if it could be expedited and they indicated they do not expedite and I would be contacted when it ships. 5 days later I was finally told it would ship and await confirmation. 4 days after that it still hasn't shipped. I continue to wait and can't complete project.

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

Name: Robin Feasal

Beautiful tiles, and well packaged

US Tiles has some of the best looking tile out there for creating truly custom work. The great thing is you can call and talk to a real human. Their customer service is like what we had 30 or more years ago. Prices are worth the beauty of the tiles, love it

March 5, 2024
Unprompted review
US Tiles logo

Reply from US Tiles

Hi Robin, happy to hear you were pleased in the same way that all of our customers are pleased, come again soon...

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Rated 1 out of 5 stars

3/9 of my boxes of tiles were broken on…

3/9 of my boxes of tiles were broken on delivery, and another 3 were the wrong tile completely. unhelpful customer service said they had to process the delivery in order to tell me when they could get me a replacement, could not expedite for me and says it "usually" takes 7-10 days. not good enough when I have been waiting 2 weeks already.

March 27, 2024
Unprompted review
US Tiles logo

Reply from US Tiles

Sorry Ryan to hear about your experience, this is definitely not the type of experience we expected you to receive, please share pictures of the wrong tiles received with Customer Service and a replacement will be shipped out to you immediately, and unfortunately tiles do break in transit, and I'm happy to hear that a replacement was send out to you free of charge

Rated 5 out of 5 stars

Overall 5 star experience

Overall 5 star experience! Best customer service swift delivery at an amazing price!

March 18, 2024
Unprompted review
US Tiles logo

Reply from US Tiles

Thanks Jack, Happy to hear you had a pleasant experience!
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