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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff and the high-quality service they provide. Many reviewers specifically highlight the exceptional customer service, noting the efficiency, friendliness, and helpfulness of the representatives. Consumers appreciate the prompt and informative assistance they receive, with several mentioning specific staff members who went above and beyond to resolve their issues and ensure smooth transactions. The fast delivery service is also a recurring positive point. However, opinions on the product quality are mixed. While some people are satisfied with their purchases, citing good prices and overall value, others report issues such as defective items or products not matching the description. Despite these concerns, the positive experiences with staff and service appear to outweigh the product-related complaints for most reviewers.

Based on these reviews

Rated 5 out of 5 stars

Extremely happy with the refine piezo ems compatable handpieces. Tired of spending a fortune on replacing them when the break. These were a fraction of the price and working great. Slightly more v... See more

Company replied

Rated 5 out of 5 stars

VSDent have been fantastic in helping us buy a new Air Flow machine and offered us a free trial to allow us to try the equipment before buying. The experience from start to finish has been first class... See more

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Rated 5 out of 5 stars

Excelllent customer service by Danny !!! Our order got misplaced and we were trying to find out and Danny helped so much by staying longer then his working hours and assured us that our stock parcel... See more

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Rated 5 out of 5 stars

I recently sent my airflow for repair and had the pleasure of dealing with Manali, who was incredibly helpful throughout the process. She handled everything efficiently, and there was no charge for th... See more

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Rated 5 out of 5 stars

Fantastic Service – Thank You Manali! I had such a great experience – Manali was absolutely brilliant throughout the whole process, really helpful, friendly, and kept me in the loop every step o... See more

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Rated 5 out of 5 stars

My practice has just completed the 2 week free trial of the Woodpecker airflow & Manalil has been fantastic with her communication throughout. She answered any questions I had & we are very happy with... See more

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Rated 5 out of 5 stars

Manali was so helpful, polite and efficient in taking my order this morning. Manali even called me back to personally let me know that my order had been placed and would be despatched today and advis... See more

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Rated 5 out of 5 stars

Manali is always helpful, prompt and efficient. We shop a lot with VS and would highly recommend the items below which we order regularly. They have been robust and have had a good longevity 1. H... See more

Company replied

Rated 5 out of 5 stars

Have used this company for many years. always get a first class service with quick delivery. Manila has always been very informative and helpful. Vicki

Company replied

Rated 5 out of 5 stars

Free Trail of Woodpecker Airflow Machine - Now bought the unit. Really good customer service from Danny as VS Dent. Great communication and everything sorted with no hassle.

Company replied

Rated 5 out of 5 stars

I was served by Danny at VS dent who was incredibly supportive in getting my delivery sorted on an urgent basis!!! Cannot thank him enough he’s a gem

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Rated 5 out of 5 stars

sensor arrived on the Tuesday, technical team had phoned on the Wednesday and got it installed on all 3 computers in less than 15 minute! super fast service and very happy with technical team. Wouldn'... See more

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Rated 5 out of 5 stars

Manali was so helpful when it came to helping me with an error in an order that was placed. She sorted it out very quickly and was very professional and super friendly. Highly recommend! Thank you M... See more

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Rated 1 out of 5 stars

*all dentists be aware* I tried 4 times to get a refund for fake/ misleadingly sold products. They only responded upon my Trustpilot review. They then sent me a returns docket, only for me to b... See more

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Rated 5 out of 5 stars

The staff are very helpful and efficient, especially Danny who is our account rep. He is always prompt and provides quality customer service.

Company replied

Rated 4 out of 5 stars

Wrong time of year to order as mail gets held up and weather is not helpful during the festive period. The 24/48hr delivery time went out the window. Package arrived damp, tape open and moisture insid... See more

Company replied

Rated 5 out of 5 stars

A+ . Purchased some dental equipment from Vsdent . Manali was simply excellent . Pleasant, efficient and friendly customer service. Product arrived the next day . Hope to do business with Vsdent a... See more

Company replied

Rated 5 out of 5 stars

I am happy with the services and csutomer service team was very helpfull especially Manali. she helped through out from finding the exact match of coupling and hand piece.

Company replied

Rated 1 out of 5 stars

Ordered a rubber dam set - clamps were of a cheap quality and unusable - one was inverted with the clamps facing the wrong way. Tried to return through email but email has he no response after 11 day... See more

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Rated 5 out of 5 stars

Excellent service by vs dent . Can not recommend enough . Great communication Very prompt And we are a very happy dental practice Thank you manali your the best

Company replied

Rated 1 out of 5 stars

Buyer beware! Twice now I have been sold either fake/ incomplete products, or products that are not as described on their website. I had hoped they would improve their service/ products, but it appe... See more

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Rated 4 out of 5 stars

Prompt delivery of goods. The Wrong piezon tip was dispatched. But Minali guided me through the verification / returns process with ease . Which was much appreciated and correct tip was then dispa... See more

Company replied

Rated 2 out of 5 stars

No instructions, one of the bottles appeared to have been opened. No replies from them using the email provided. Used it based on guesswork in mixing it up and holding at the moment. But a shocking... See more

Company replied

Rated 5 out of 5 stars

I had an outstanding experience thanks to Sejal’s exceptional customer service. From the moment she assisted me, she went above and beyond to ensure everything was taken care of with genuine care an... See more

Company replied

Rated 5 out of 5 stars

I recently purchased woodpecker isensor from vs dental. The process of purchasing to delivery was very smooth and delivery was quick. Post delivery, the sensor installation was very much straightforwa... See more

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Rated 5 out of 5 stars

I wanted help to install iSensor on our surgery computer. Manali helped coordinating the call between the engineer and myself to ensure it is done efficiently. Very pleased with the service.

Company replied

Rated 5 out of 5 stars

Good service from Manali - she ensured that my query was addressed and did her best to get my delivery to me within 24 hours. Manali I appreciate you. Thank you so much

Company replied

Rated 5 out of 5 stars

Bought some instruments from VSDent. Good price, great quality and delivered in good time. Would definitively use again and recommend to others.

Company replied

Rated 5 out of 5 stars

Good product. The resin works well. Used with curing light and my veneer is back on super-firmly , hopefully permanently.

Company replied

Rated 5 out of 5 stars

Had a great experience with VS Dent! Jenny was extremely helpful, professional, and friendly throughout. She made the whole process smooth and easy. Excellent customer service highly recommend

Company replied

Rated 5 out of 5 stars

I’ve been meaning to review these guys for ages. Great customer service, fair prices and always reliable which is always important in our game

Company replied

Rated 5 out of 5 stars

Ordered / received an EMS lead instead of SAT. Dealt with Jenish who kindly assisted in resolving. Good communication / assistance.

Company replied

Rated 5 out of 5 stars

Danny at VS Dent is always very helpful, polite, keeps you well informed and is a pleasure to deal with

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Rated 2 out of 5 stars

Shorter shelf life materials were sent. On reporting was asked to send back at own cost as it was ordered online. Not sure how else it could be ordered.

Company replied

Rated 5 out of 5 stars

Great service & fast delivery. Really helpful customer service and a great product. I purchased the Nova Glass LC version which has worked out very well. Thank you.

Company replied

Rated 5 out of 5 stars

Sejal was so helpful in supplying me with all the information I needed regarding products & made my whole experience of buying through VSDent absolutely fuss free. Super quick delivery. Very impressed... See more

Company replied

Rated 5 out of 5 stars

I recently contacted VSDent customer service to ask about one of the dental equipment products they sell, although I was not sure whether the practice bought it from the company. Manali in the custome... See more

Company replied

Rated 5 out of 5 stars

I would like to specifically thank Danny at VS Dent for his excellent customer service. Always extremely polite, obliging and eager to help.

Company replied

Rated 5 out of 5 stars

I have used VS dent for some time now. Their products are well priced and good quality. I dealt with Danny today and he was very helpful. I have no hesitation in recommending VS dent.

Company replied

Rated 5 out of 5 stars

It was pleasure working with VS dental. They were prompt to resolve my issues and customer service provided by Manali was excellent.

Company replied

Rated 5 out of 5 stars

I found the customer service and the response to queries very quick and efficient. Danny was extremely helpful. Thank you VS Dent

Company replied

Rated 5 out of 5 stars

Sejal was very helpful and friendly. Very easy to talk to and bery knowlagable. I would definitely recomend Sejal and VSdent. Thank you

Company replied

Rated 5 out of 5 stars

royal mail emailed the arrival time of 7-30 pm, it arriv ed one day later apart from that all is good thankyou

Company replied

Rated 5 out of 5 stars

We had a great experience with VSDent, Danny was super helpful in securing our order and ensuring it was delivered on time, even if there were issues with RoyalMail.

Company replied

Rated 5 out of 5 stars

Manali, is very friendly and helpful. Always a pleasure to work with her.Always makes sure all my questions are answered.

Company replied

Rated 5 out of 5 stars

Great customer service, Danny was very helpful and sorted everything for us. Thank you

Company replied


Company details

  1. Dental Supply Store

Written by the company

VS Dent is your one-stop destination for all your dental hygiene needs. We specialize in types of dental equipment, dental handpieces, and dental consumables. We understand our responsibility towards our country during the pandemic hence, we source and sell high-quality and certified Personal Protective Equipment (PPE). We are authorized dealers for several brands. The values at the core of our organization are respect, operational efficiency, customer orientation, openness, and flexibility. We have a history with dentistry which indicates our value and services in the dental industry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great service.

February 3, 2026
VSDent logo

Reply from VSDent

Hi Ewelina, Thank you for your review! We’re delighted to hear about your positive experience. We’re always here to help with anything you need. Warm regards.

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Rated 5 out of 5 stars

Sejal is excellent.

Very professional work by sejal.
Always there to help and guide with the correct equipment. Highly recommend.

February 11, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Anitha, Thank you for taking time to share your experience! We're delighted to hear that you had a good experience with us along with Sejal's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

We had a great experience with VSDent

We had a great experience with VSDent, Danny was super helpful in securing our order and ensuring it was delivered on time, even if there were issues with RoyalMail.

February 4, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Westbury, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

great service from Manali

great service from Manali, excellent product

February 3, 2026
Unprompted review
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Reply from VSDent

Hi Peter, Thank you for your review! We’re delighted to hear about your positive experience. We’re always here to help with anything you need. Warm regards.

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Rated 5 out of 5 stars

The staff are very helpful and…

The staff are very helpful and efficient, especially Danny who is our account rep. He is always prompt and provides quality customer service.

February 3, 2026
Unprompted review
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Reply from VSDent

Hi Nevelson, Thank you so much for your review. We truly appreciate your kind words about Danny's support. We look forward to supporting you again in the future. Warm regards.

Rated 5 out of 5 stars

Great service from Danny

Great service from Danny, he went above and beyond with the order and after-sales service. Highly recommend! 5*

February 2, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi AM, Thank you for your review! We’re delighted to hear about your positive experience and Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Danny provided an excellent dental…

Danny provided an excellent dental handpiece service. communication was clear throughout, Very reliable and professional — highly recommended. danny

January 28, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Laxmi, Thank you so much for your review. We truly appreciate your kind words about Danny's support, and we are delighted to hear that you were happy with our service. We look forward to supporting you again in the future. Warm regards.

Rated 5 out of 5 stars

I recently contacted VSDent customer…

I recently contacted VSDent customer service to ask about one of the dental equipment products they sell, although I was not sure whether the practice bought it from the company. Manali in the customer service team was incredibly helpful, responded quickly to my inquiry, and connected me with Mathew, who explained everything in detail—many thanks to everyone at VSDent.

January 22, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Mr. Mahmoud, Thank you for taking the time to share your experience! We're delighted to hear that you had a good experience with us along with Manali's and Matthew's support. We’re always here to help with anything you need. Warm regards.

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Rated 5 out of 5 stars

Have used this company for many years

Have used this company for many years. always get a first class service with quick delivery. Manila has always been very informative and helpful.
Vicki

January 28, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Vicki, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. Your kind words mean so much to us, and we’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Recently we have placed an order with…

Recently we have placed an order with Danny at VSDent amazing service. Danny is very helpful.

January 26, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Harpreet, Thank you for taking the time to share your experience! We're delighted to hear that you had a good experience with us along with Danny's support. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

5 stars for Danny

Danny at VS Dent is always very helpful, polite, keeps you well informed and is a pleasure to deal with

January 28, 2026
Unprompted review
VSDent logo

Reply from VSDent

Hi Lynn, Thank you so much for your review. We truly appreciate your kind words about Danny's support, and we are delighted to hear that you were happy with our service. We look forward to supporting you again in the future. Warm regards.

Rated 5 out of 5 stars

all is good

royal mail emailed the arrival time of 7-30 pm, it arriv
ed one day later apart from that all is good thankyou

January 2, 2026
VSDent logo

Reply from VSDent

Hi Denis, Thank you so much for taking the time to share your feedback. We’re always here to help with anything you need in future. Warm regards.

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Rated 2 out of 5 stars

No instructions

No instructions, one of the bottles appeared to have been opened.
No replies from them using the email provided.
Used it based on guesswork in mixing it up and holding at the moment.
But a shocking service.

January 2, 2026
VSDent logo

Reply from VSDent

Hi Ian, Thank you for bringing this matter to our attention and for sharing your order details. We will check this with our team and contact you shortly to resolve this as soon as possible. We take this feedback seriously and will ensure it is addressed promptly. We’re always here to help with anything you need. Warm regards.

Rated 4 out of 5 stars

Wrong time to order.

Wrong time of year to order as mail gets held up and weather is not helpful during the festive period. The 24/48hr delivery time went out the window. Package arrived damp, tape open and moisture inside the box. Contents ok. Tried one glove and fits fine. Suggest a stronger tape for sealing the box.

January 2, 2026
VSDent logo

Reply from VSDent

Hi Andrew, Thank you for taking the time to share your experience! We appreciate your understanding regarding festive-season delivery delays and are glad to hear the gloves arrived in good condition and fit well. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Good product.

Good product. The resin works well. Used with curing light and my veneer is back on super-firmly , hopefully permanently.

January 2, 2026
VSDent logo

Reply from VSDent

Hi Martin, Thank you for your review! We’re delighted to hear about your positive experience. We’re always here to help with anything you need. Warm regards.

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Rated 5 out of 5 stars

Received the order quickly after…

Received the order quickly after placing.

December 1, 2025
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Reply from VSDent

Hi MKK, Thank you for taking the time to share your experience! We're delighted to hear that you had a good delivery experience with us. We’re always here to help with anything you need. Warm regards.

Rated 5 out of 5 stars

Great experience

I had an outstanding experience thanks to Sejal’s exceptional customer service. From the moment she assisted me, she went above and beyond to ensure everything was taken care of with genuine care and professionalism. Sejal was patient, attentive, and truly made me feel valued as a customer. Her warm attitude and dedication turned what could have been a routine interaction into something genuinely pleasant.

Thank you, Sejal, for your fantastic service—you’re an asset to your team!

November 28, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi David, Thank you so much for your review. We truly appreciate your kind words about Sejal's support. We look forward to supporting you again in the future. Warm regards.

Rated 5 out of 5 stars

Manali was very helpful and replied…

Manali was very helpful and replied very promptly with any queries I had.

November 13, 2025
Unprompted review
VSDent logo

Reply from VSDent

Hi Chelsea, Thank you for your review! We’re delighted to hear about your positive experience and Manali's support. We’re always here to help with anything you need. Warm regards.

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