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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the high-quality products, highlighting their durability and comfort. Consumers are satisfied with the accurate descriptions of the items, and they find the material to be soft and durable. The ordering process is considered easy, with quick delivery. <br><br> Customers consistently praise the excellent customer service, noting the responsiveness and customer-focused approach of the team. The fit of the clothing is generally perfect, and the company's size guides are appreciated. People love the versatility of the styles, which are suitable for both everyday wear and travel. The temperature-regulating properties of the clothing are also highly valued, making them comfortable in various climates.

Based on these reviews

Rated 5 out of 5 stars

Easy search, ordering process with quick delivery. This is my husband's fav turtleneck and 2nd purchase. He has 3-4 LS Woolx crew neck shirts which also see significant wear during winter. They... See more

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Rated 5 out of 5 stars

Descriptions always accurate & material (100% merino wool) is soft & durable. I loved the Blair Tunic so much I immediately ordered a second one. For sizing: I ordered a medium - is long on my 5’1”... See more

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Rated 5 out of 5 stars

Always tip-top excellent products! Extremely responsive to inquiries, problems, etc. Shipping is SPEEDY. I wear Woolx EVERY day from end September right through April-May. Sometimes every single layer... See more

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Rated 5 out of 5 stars

Woolx is an awesome company with fantastic merchandise. It’s rare to find natural fabrics of this quality in a full size range from short to tall and small to plus. I have purchased many products fro... See more

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Rated 3 out of 5 stars

I really like most of the clothing I’ve ordered from Woolx, and I’ve ordered a lot. I’ve had to return two items, and this is where I’m finding the problem. Their return process is unnecessarily comp... See more

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Rated 5 out of 5 stars

WoolX merino clothing is high quality, washes well (air dry only!), and does not smell even after several days of usage. Their styles are versatile and perfect for everyday or traveling. I love the t... See more

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Rated 5 out of 5 stars

I love this company! I started out just looking for a way to travel lighter based on my trip to France last May where I said - NEVER again will I take a large piece of luggage. Fast forward to today,... See more

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Rated 5 out of 5 stars

How can I communicate how much I love my super soft, oh so comfortable, and temperature regulating WoolX? Well, I bought my first piece in November 2023, and I now own more than 50 pieces, and have gi... See more

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Rated 5 out of 5 stars

Always love the Mystery Box (MB). I received a beautiful Beige Gia sweater that has been perfect for cooler Guadalajara nights. The pink Erika dress is a lovely mid weight dress that hangs beautifully... See more

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Rated 5 out of 5 stars

I love my Woolx black 2 - pocket cold weather leggings!!! Size medium fit perfectly and most comfortably - I’m a size medium and 5’4” at 148#’s for those who wonder what size to purchase. These are pr... See more

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Rated 5 out of 5 stars

I'm a bit of a woolx addict right now. This clothing is temperature regulating, extremely well made, and easy care. There is an extensive variety of styles and fabric weights that makes layering reall... See more

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Rated 2 out of 5 stars

After now buying 7 tops/hoodie at nearly 200.00, I agree with feedback below about sizing, mediums just too big, frustrating. Arms too long in my case. Called/recommended to get medium. Sad part is t... See more

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Rated 5 out of 5 stars

The shopping experience has always been great on the Woolx website! Sometimes I spend time just looking through their various different sections (such as women’s cold weather tops or men’s t-shirts)... See more

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Rated 5 out of 5 stars

I ordered the heavyweight leggings, regular top and heavyweight socks, all in green. This has been my sleeping outfit this winter. I’ve been particularly pleased with the leggings, especially the elas... See more

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Rated 5 out of 5 stars

The Caroline Ribbed twirl dresses are very elegant. The material heavy enough to drape in a flattering way I love the full length sleeves that hide my aging crepey arms. A very flattering dress whose... See more

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Rated 5 out of 5 stars

I love how my order arrived quickly. The Stella leggings look super and were very comfortable during our cold snap this week. I wear my Ryann jacket nearly every day and it looks fabulous. I hav tr... See more

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Rated 5 out of 5 stars

I always check Woolx for sales and am thrilled when I find a bargain. I found both a lightweight, long sleeve tee and a lightweight tunic at a very reasonable price. I received the items within a few... See more

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Rated 5 out of 5 stars

The items arrived quickly and in perfect condition. The material and colors are beautiful! Unfortunately, the V-Neck Mia in Cream Heather was thin and clingy and the Millie Long Sleeve in Ink Blue wa... See more

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Rated 5 out of 5 stars

One of the things I love about this company is its Facebook group of WoolX enthusiasts. When in doubt about size, style, or color, this group gives valuable input to help with anything from clothing... See more

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Rated 4 out of 5 stars

This company has good quality products and offers free returns/exchanges. When choosing an item for exchange, they only offer some products to select from, there is no search function and you cant fil... See more

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Rated 2 out of 5 stars

The pants fall down constantly, even though I ordered the size recommended by your size guide. It's super annoying to wear them. I have tried to initiate a return yet I can't get a person to talk to... See more

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Rated 5 out of 5 stars

Great quality products! Fit is perfect & I really appreciated your offering of various size models with measurements. (Don't mean anything negitive/obscene by that! Lol). Found it to be very helpful.... See more

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Rated 5 out of 5 stars

Woolx offers attractive clothing impeccably made. I originally purchased an outfit to wear while on a long, multi day walk, carrying everything on my back. The McKenna leggings and the Blair tunic are... See more

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Rated 5 out of 5 stars

I wholeheartedly adore every piece of Woolx clothing I’ve purchased. Amazing quality, fit, durability, comfort, absolute perfection! I especially love the leggings, which I own four pair of. They are... See more

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Rated 3 out of 5 stars

Good product. I followed the size recommendation both online and via advice over the phone and while it fit, and had a ton of stretch, it kept creeping its way down my body which was awful and I t... See more

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Rated 5 out of 5 stars

I have been a Woolx customer for many years. During that time I have made purchases for myself and family members. The items have consistently matched the descriptions as advertised. When returns or... See more

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Rated 5 out of 5 stars

I love Woolx products and customer service! The fabric is wonderful. The merino wool is so soft, feels great on my sensitive skin. Temperature regulating too. I sleep in Woolx pajamas and spend mo... See more

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Rated 5 out of 5 stars

We have ordered from Woolx several times now and are thrilled by the product quality. We wear the beanies daily in this frigid climate, and they are so soft, warm, and breathable. (Wintering with a ba... See more

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Rated 5 out of 5 stars

Woolx made a bad decision on my part BETTER so I really appreciated their response regarding a recent purchase. I can highly recommend this company as one that stands behind their products. I accide... See more

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Rated 5 out of 5 stars

WoolX has changed my wardrobe. After several years I have every weight. Most styles in several colors. Winter and summer, rain or snow, from Arizona deserts to Maine mountain tops woolx keeps me comf... See more

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Rated 1 out of 5 stars

My 10% first time customer discount email went to spam, and I didn't see it or get to use it on this order. I'm disappointed, because these leggings are expensive! I may return them and reorder if W... See more

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Rated 5 out of 5 stars

We spent a month in Great Britain. Both my husband and I packed Woolx tops and socks. We were completely comfortable the entire trip despite varying temperatures—20 degrees in Scotland and up to 70s... See more

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Rated 5 out of 5 stars

I've been buying, wearing & gifting Woolx for several years now. Things i love: extremely high quality, excellent customer service, consistent sizing across products, great value (cost per wear).... See more

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Rated 5 out of 5 stars

To start with, the ease of ordering, free shipping, easy returns or exchanges and customer services is 5 star all the way. And then the clothing! Merino wool that is soft, warm (or cool depending on... See more

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Rated 2 out of 5 stars

The problem is that ads for an unavailable product continuously shows up in ads. It's somewhat akin to clickbait and is beneath a company that is selling a quality product. My comment as a consumer... See more

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Rated 5 out of 5 stars

Woolx merino has the best selection of layering garments. As a nurse I can run hot or cold depending on the room I am in and the patients I am caring for. They stay cool when I am hot, and keep me wa... See more

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Rated 4 out of 5 stars

I love my woolx! From tank tops (that they no-longer make, sadly) and base-layers to comfy leggings with pockets and super-cozy shacket, I wear my woolx items on the daily! They're all unbelieveably s... See more

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Rated 5 out of 5 stars

I went on a 3 week trip to Peru, packed carry-on only, and was prepared for jungle to mountain top climates. Woolx was fantastic for lightweight packing, warmth when I needed it, and breathability whe... See more

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Rated 5 out of 5 stars

From my first purchase a couple of years ago to the top that arrived today, I have loved the quality and sturdiness of Woolx. The comfort and warmth of Woolx is unparalleled. I appreciate the perfect... See more

Company replied


Company details

  1. #52 of 365 best companies in Clothing Store
  2. #26 of 112 best companies in Fashion Accessories Store
  3. #11 of 74 best companies in Men's Clothing Store
  4. #1 of 22 best companies in Underwear Store
  5. #14 of 134 best companies in Women's Clothing Store

Written by the company

We are passionate specialists in premium merino wool clothing, delivering exceptional quality garments for travelers and outdoor enthusiasts. Our carefully curated collection features the finest merino wool pieces that combine natural performance with unmatched versatility. Merino wool's natural ability to adapt to any adventure is extraordinary. Perfect for multi-day trips, merino wool stays fresh naturally, meaning you can pack lighter and travel longer. Its remarkable temperature-regulating properties keep you comfortable across varying conditions – from crisp mountain mornings to warm afternoon hikes. Even wet, merino maintains its insulating properties, making it ideal for unpredictable weather. Our commitment to customer satisfaction goes beyond just providing superior products. With free shipping on every order, hassle-free returns, and dedicated customer support, we make it easy to find the perfect merino garments for your next adventure. Whether you're trekking through remote wilderness, exploring urban landscapes, or embarking on extended travel, our merino wool clothing adapts to your journey. Its natural odor-resistant properties mean you can focus on your adventures rather than worrying about laundry. The fabric's exceptional breathability and moisture-wicking capabilities ensure comfort during any activity, from high-intensity outdoor pursuits to long-haul flights. Join thousands of satisfied customers who trust us for their merino wool needs. Browse our collection today and discover why travelers and outdoor enthusiasts choose our premium Merino wool clothing for their adventures. Free shipping on all orders because we believe quality outdoor wear should be accessible to everyone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

They don’t itch at all

They don’t itch at all, which I find astounding. Much lighter weight than I expected, that was a nice surprise. The size I measure for is a bit big, I will order smaller next time.

February 2, 2026
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Reply from Woolx

Thanks for the review and feedback! Our support team has emailed you for further assistance.

Rated 5 out of 5 stars

No issues with them

No issues with them, quick shipping and the items seem to be high quality.

February 2, 2026
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Reply from Woolx

This is so great to hear Amanda! Thank you, and enjoy your Woolx.

Rated 3 out of 5 stars

Nice Clothing-Return Process Awful

I really like most of the clothing I’ve ordered from Woolx, and I’ve ordered a lot. I’ve had to return two items, and this is where I’m finding the problem. Their return process is unnecessarily complicated, and they’ve imposed a 6 hour time limit on being able to obtain the necessary QR code. I know other companies make returns a lot easier.

February 3, 2026
Unprompted review
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Reply from Woolx

Thanks for the review Patricia! We apologize for the confusion, as the Happy Returns code can be located in the email for 28 days. The USPS QR code expires after a certain time, but a screenshot can be taken, or we can create a new one. Please let us know if we can further assist you!

Rated 5 out of 5 stars

All perfect

February 2, 2026
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Reply from Woolx

That's so great to hear Adri. Thanks for the 5 stars!

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Rated 5 out of 5 stars

Warmest Leggings

Received my Piper Leggings in black, warmest leggings I’ve ever had. Have a Canadian snowmobile trip planned this month so just ordered Piper Leggings in green! My new favorites!

February 2, 2026
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Reply from Woolx

Thanks for taking the time to leave a review. We appreciate it!

Rated 5 out of 5 stars

Woolx is the best!

Woolx is an awesome company with fantastic merchandise. It’s rare to find natural fabrics of this quality in a full size range from short to tall and small to plus. I have purchased many products from Woolx and expect to purchase more in the future. Nicole and her team are responsive and customer focused. Wish more companies were like Woolx!

October 10, 2025
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Reply from Woolx

We so appreciate the great review! Thank you!

Rated 4 out of 5 stars

I ordered Woolx Piper Pocket Leggings…

UPDATE:
They gladly sent me another pair of these leggings, and after washing according to instructions they seem to have no pilling, but I’ve not worn them. Time will tell.
I ordered Woolx Piper Pocket Leggings and followed washing instructions exactly, cold wash, inside out and I laid flat to dry. They are pilling like crazy and look like some very old pants, not what I expect from a $165 item!

January 11, 2026
Unprompted review
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Reply from Woolx

We are very sorry to hear this Mary! This is not the standard for Woolx garments. We test our products rigorously, and we promise to make sure that Woolx will never let you down! You can always count on us for quality, comfort, and service. Our support team has emailed you for further assistance.

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Rated 5 out of 5 stars

Wish i could give them 6 stars

I am obsessed with this small company... their customer service, ease of ordering, promptness with deliver and quality of the 2 products I ordered. I look forward to ordering more from them in the future.

I'll give my business happily to an American, family-owned, small company like this. It's a fabulous chance to "shop small" and avoid Amazon, Big Box Stores or, unfortunately, Etsy (where it takes detective work to figure out if it's really an individual seller or a big company /foreign country big company impersonating "small" businesses)

December 31, 2025
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Reply from Woolx

We so appreciate the great review! Thank you. It means a lot to us!

Rated 5 out of 5 stars

I got here on the date it said

I got here on the date it said, the products are amazing.

I only wish it could get to me faster

January 8, 2026
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Reply from Woolx

Thanks for taking the time to leave a review. We appreciate it!

Rated 5 out of 5 stars

Product is wonderful

Product is wonderful! Fits great! Love the colors! Excellent customer service.

January 2, 2026
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Reply from Woolx

Thank you for the 5 star review! We appreciate it.

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Rated 5 out of 5 stars

Love this shirt

Love this shirt. It fits as expected. The fabric is comfortable, looks good and will fit a variety of outfits.

October 8, 2025
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Reply from Woolx

We are happy to hear that Colleen! Thank you for the review.

Rated 5 out of 5 stars

I own the Merino Wool Tank Dress and I…

I own the Merino Wool Tank Dress and I use it for travel. I can wear it multiple times to present at professional conferences with no need to wash - there's no smell of body odor! I love the dark purple shade, too.

October 27, 2025
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Reply from Woolx

Thank you for the 5 star review! We appreciate the feedback!

Rated 5 out of 5 stars

Great product

Great product. The most comfortable and warmest clothes. Sizing is perfect.

January 2, 2026
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Reply from Woolx

Thanks for the review Barbara. We appreciate it!

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Rated 5 out of 5 stars

Woolx has the best quality merino wool…

Woolx has the best quality merino wool clothes. Great fit and awesome selection for the whole family. I’m building my Woolx wardrobe for traveling and I love everything I’ve bought. Highly recommend this company and their high quality clothes.

January 2, 2026
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Reply from Woolx

Thank you so much! We appreciate the great review Bonnie!

Rated 1 out of 5 stars

Dishonest Brand

The shipment was prompt, packaging was sketchy, and cheap. The items delivered we’re tóxic.The labeling was not the same as the description on the internet. It was half synthetic fabric… I am allergic to polyester and synthetic fabric and my hands were sensitive to the garments that was housed in the plastic packaging. This brand is extremely dishonest. Please do not sell bad products and try to pass them off as great materials. The items we’re extremely expensive. So, don’t be fooled by the price. It’s cheap items. Not worth the money.

December 28, 2025
Unprompted review
Woolx logo

Reply from Woolx

Thank you for the feedback Andrea. We are very sorry to hear, that you may have received the wrong garments. We are happy to help you, but we don't have a way to contact you here. Please email [email protected] or call us at 1-888-465-7977.

Rated 5 out of 5 stars

Quality product

Quality product. I wore leggings and 2 tops while on vacation. They wore like ‘iron’, kept me warm and didn’t require washing.

October 24, 2025
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Reply from Woolx

Thank you Ruth! We appreciate the 5 star review!

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