Abbott Lyon Reviews 30,090

Abbott Lyon is one of those brands that just gets it. Every piece feels thoughtfully designed, timeless, and effortlessly stylish – the kind of jewellery you can wear every single day without taking i... See more

Absolutely beautiful jewellery. Been wanting to try Abbott Lyon for so long - finally bought the heart earrings and bracelet and I adore them so much and have since placed 2 more orders for more items... See more

I received the Light Blue Lace Agate Heart Huggie Earrings (Gold) and they are absolutely beautiful. The blue is so beautiful and is the perfect contrast to the gold of the hoop. I wear them often a... See more

If theres one company thats a go to for beautiful jewellery gifts its Abbot Lyon. The pieces are fantastic and always look good. Having placed an order today I realised id put the wrong delivery addre... See more

Written in the stars collection, is understated elegance with a sparkle. I'm really pleased with the necklace & bracelets, in both gold & silver. Amazing price with free gifts. One item didnt arrive &... See more

My favourite jewellery, it never tarnishes. I wear my bracelet every day to sleep and shower and never take it off, and it's still as good as new. I especially love my fingerprint necklace, such a spe... See more

Abbott Lyon’s customer service is amazing — they get back to you so quickly and are always on hand to help. The AI chat is super useful for answering FAQs, which makes everything so easy. The website... See more

Order went missing in transit, no fault of Abbott Lyon. Emailed customer service team and they were amazing , sorted it all within hours . It’s my daughter’s 21st birthday present , I was so worried i... See more

Brilliant customer service. Purchased a necklace as a gift for christmas and the chain broke. Sent an email to see if it would be covered under warrently and had a very quick reply to send a photo. Wi... See more

Abbott Lyon is my absolutely favourite jewellery brand. All the pieces I’ve had are absolutely stunning. I love that they offer personalised to. Too make the jewellery pieces that bit more special. I’... See more

Their collection of jewellery for women, men and children are out of this world! Their style definitely stands out from the crowd and when you order from them, they keep in contact from thanking you f... See more

Absolutely beautiful jewellery. Customer service is top notch. Once my order was lost and within 5 hrs of emailing I was sent a replacement. My most recent order there is an item not available strai... See more

poor service, item due for delivery 19th December, still waiting despite an apology email stating DPD delivery by 24th, tracking number states DPD still awaiting to receive item. No response from A... See more

Disgraceful company that does not deliver on dates or commutate with customers. ordered on 26th November for christmas delivery. chased many times and told all on track, no dispatch notice.... See more

I recently purchased the Initial Huggie Earrings and I am so impressed. The packaging alone makes it feel like a luxury experience—it came in a beautiful pouch and box that would be perfect for a gift... See more

I purchased two items for a special birthday gift for my sister in law. I myself have Abbot Lyon pieces and knew how good they are. When the package arrived one of the bracelets clasps was broken. I c... See more

Abbott Lyon gave me absolutely top customer service. I love their products, but I had to send the earrings back as they were slightly heavier and larger than I was hoping for, as well as a men’s brace... See more

I had such a great experience shopping the Abbott Lyon Black Friday sale! I got amazing savings on my favourite jewellery pieces at a fab price, plus a lovely free gift which was a nice surprise. Deli... See more

Using the website is really easy. Personalising any items is straight forward to use and the quality is unmatched, I love how beautifully they come packaged it makes it feel a really special experie... See more

The website is easy to navigate and find everything I’m looking for. Great personalisation options and the order comes just as I wanted it to be (with a bit longer waiting times for customised items,... See more

Never received my order after 2 months of waiting, nice to see it looks like they've decided a real human should start replying to bad reviews. Makes a change from the seemingly constant replies from... See more

My order number is AL3112524 which I have returned, afte rnumerous emails I have given them order number, you would think they would know what ive ordered, returned, explained, each time same question... See more

Absolutely Horrendous! Do not buy from this company! I've spent almost £200 on gifts which should have been delivered by the 2nd December and still no sign of them! All Abbott Lyon do is blame the cou... See more

Placed an order on 16th August 2025 1st parcel went missing though evri 2nd one got sent out that went missing though evri! 3rd order finally came from DPD! On 18/09/25 now 4 month's down the line. t... See more

Courier robbed package and now they are delaying refunding me, I raised this pre Christmas + still awaiting a refund. Awful customer service. Ignore their reply below, it’s not with me I’ve been c... See more

Really poor experience. My order arrived with damaged and missing packaging on Christmas Eve! I placed order mid November. No follow up telling me about any delays until I chased them again and again... See more

Ordered item in November which gave a delivery date 18th December. Nothing arrived so made contact and was told next day every time but didn't arrive. Did eventually arrive at 3.30pm Xmas eve a li... See more

Ordered two personalised items Nov.16th, told delivery 9th/12th December, one was a birthday present for 16th Dec. Still havent received either. I have sent numerous emails & customer service just... See more

Order processing is painfully slow. I ordered over a month ago and am still waiting for a so-called “replacement” that hasn’t arrived in time for Christmas. Live chat is never available despite be... See more

Ordered item on 25th November. Plenty of time for delivery for Christmas. Item was due to be delivered 16th December. Never showed up on tracking system as being finished or shipped. I emailed mult... See more

My partner ordered me the adjustable birthstone ring for Christmas, which I had asked for. He had ordered February birthstone and October birthstone. The ring that was delivered had been made with 2 i... See more

I ordered some bracelets from their website during the Black Friday sales and was hoping to receive my order before Christmas however here I am still waiting for it. Each email I send for an update... See more

The lack of regard with helping me with a straightforward query has been eye opening. They could not care less. Happy to take your money but absolutely no aftercare when something goes wrong. Please c... See more

Don’t even need to go into detail about order as you can already tell by the monstrous amount of 1 star reviews. Ordered on the 20th November keep promising delivery dates before Christmas, no presen... See more

Ordered on 2nd Dec and checked delivery, latest 19th December. Nothing come that date but an email promising delivery no later than 23rd December. 23rd December comes and still nothing so I emailed an... See more

Thobeka at Abbott Lyon support team has been absolutely amazing. I sent an email regarding a loss of stone from a bracelet that I bought for my daughter, I instantly got a reply, exchanged a coup... See more

Super cheap materials used, no good after sales customer service and a warranty that is basically pointless. Had an issue with my watch a year after buying it, and all I got told is it wasn't covered... See more

I placed an order on 22nd November which I have been chasing for weeks. I thought luckily it’s turned up two days before Xmas. But alas the locket has peoples photos which are none of my relatives and... See more

I have bought several pieces from here and every single piece is stunning. Their jewellery is such good quality and it is so elegant it really gives you that classy feel without spending thousands in... See more

I’ve always been sceptical with jewellery, what colour, what style. Do they tarnish, do they last. But abbot Lyon have amazed me. I have approx 7/8 pieces now and the quality is second to none. Family... See more

I’ve ordered from Abbott Lyon a few times now and I’m always blown away by the quality. Every piece feels so premium, the packaging is gorgeous, and everything arrives quickly and beautifully presen... See more

Brought written in the stars locket for my daughter for christmas has a gift off her 2 children. Coulnt believe how lovely ot was , really happy with the necklace , my daughter was brought to tear... See more

Personalised goods this company cannot do! Have held my money since Nov 20th!! One month later still no goods and they just keep delaying delivery date saying if they dispatch on 23rd will be here in... See more

White Quartz Heart Huggie Earrings. These earrings are a total vibe! The heart-shaped white quartz stones add a subtle pop of elegance, making them perfect for both everyday wear and special occasions... See more