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I would like to thank Mr.Andrej Timotijevic, who was always there for me, reachable at any time, checking all options possible. I had very bad accident in my own kitchen than was not installed well by... See more
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It was very fast and the service was so understanding and helpful. The person was really really polite and calm. It was really nice being in contact with such a great service. For me it was just perfe... See more
Company replied
The company handles the claim very quick and works very efficently. quick service and simple process.
Company replied
Great experience with Allianz in insurance. I cooperate with his company almost every year. I am satisfied with the service as much as possible.
Company replied
Company details
Information provided by various external sources
Mit ihrer Erfahrung und Finanzkraft steht die Allianz bei mehr als 20 Millionen Kunden in Deutschland für Zuverlässigkeit und Sicherheit.
Contact info
Germany
- [email protected]
- www.allianz.de
4.6
Excellent
13K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't pays in full and in time
This company don't pays full damage…
This company don't pays full damage cost for civil responsible person from Germany. The company don't pays in full as I am from another country. They don't pay the VAT. It took me 8 month to get partial refund for my damaged rear bumper.
March 6, 2025
Unprompted review
Reply from Allianz Deutschland
Hello customer,
thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you have experienced regarding your claim. It is our priority to ensure that all claims are handled fairly and efficiently, and we regret that we did not meet your expectations in this instance.
We understand your concerns about the partial refund and the handling of VAT for international claims. We would like to investigate this matter further to ensure a resolution.
To assist you effectively and ensure data protection, we require:
•the reference number
•your TrustPilot username
•your personal details
•as well as data related to our policyholder
These details will help us address your issue quickly and efficiently. Please send your email to [email protected]
Your feedback is invaluable to us, and we are committed to improving our services based on your experience.
Thank you for your patience and understanding.
Best regards
Chanti from Allianz hilft Team
We also offer personal assistance: [email protected]
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The company handles the claim very…
The company handles the claim very quick and works very efficently. quick service and simple process.
January 14, 2026
Unprompted review
Reply from Allianz Deutschland
Hallo Bansi,
thank you for your positive feedback! We're delighted to hear that you found the claim handling process quick and efficient, with a simple and straightforward service. Your satisfaction is important to us and motivates our team to continue providing excellent service.
If you have any further questions or concerns, please feel free to reach out to us anytime.
Best regards
Chanti from the Allianz helps team
We also provide personal assistance: [email protected]
travel interruption insurance
I had an issue with a travel interruption which is covered by my credit card. The insurance denied a refund for hotel cancellation costs.
What is this insurance for???
February 22, 2025
Unprompted review
Reply from Allianz Deutschland
Hello S. Bohnhorst,
Thank you for your review. I'm sorry to hear that you've had negative experiences with the Allianz Travel trip cancellation insurance.
This insurance is intended to minimize financial losses from unexpected trip interruptions. However, the specific terms can vary, and it's important to be aware of the specific exclusions and coverages.
I am happy to assist you further, although in your case, this is only possible to a limited extent. Allianz Travel is part of the Allianz Group and operates as an independent company under AllianzWorldPartners (AWP). The colleagues work with different systems, and due to the General Data Protection Regulation (GDPR), we, the Allianz Helps Team, do not have access to contract or claim files.
To ensure your concern is addressed as quickly as possible, I recommend contacting the responsible colleagues directly. The Allianz Travel service center can be reached at +49 89 62424-100 (Mon–Fri 08:30 to 19:00 and Sat 09:00 to 14:00). Alternatively, you can reach the colleagues via chat at https://www.allianz-reiseschutz.de/de_DE.html during the same service hours.
Best regards,
Lara from the Allianz Helps Team
We also offer personal assistance: [email protected]
++++++++++++
Hallo S. Bohnhorst,
vielen Dank für Ihre Bewertung. Es tut mir leid zu hören, dass Sie schlechte Erfahrungen mit der Allianz Travel Reiserücktrittsversicherung gemacht haben.
Diese Versicherung soll dazu dienen, finanzielle Verluste bei unerwarteten Reiseabbrüchen zu minimieren. Die genauen Bedingungen können jedoch variieren, und es ist wichtig, die spezifischen Ausschlüsse und Deckungen zu kennen.
Gerne helfe ich Ihnen weiter, auch wenn dies in Ihrem Fall nur bedingt möglich ist. Die Allianz Travel gehört zur Allianz Group und ist ein eigenständiges Unternehmen der AllianzWorldPartners (AWP). Die Kolleg:innen arbeiten mit anderen Systemen, und aufgrund der Datenschutz-Grundverordnung (DSGVO) haben wir, das Allianz hilft-Team, keinen Zugriff auf die Vertrags- oder Schadenakten.
Damit Ihr Anliegen schnellstmöglich bearbeitet werden kann, empfehle ich Ihnen, sich direkt an die zuständigen Kolleg:innen zu wenden. Das Servicecenter der Allianz Travel ist für Sie unter der Rufnummer +49 89 62424-100 (Mo–Fr 08:30 bis 19:00 Uhr und Sa 09:00 bis 14:00 Uhr) erreichbar. Alternativ können Sie die zuständigen Kolleg:innen via Chat unter https://www.allianz-reiseschutz.de/de_DE.html zu den gleichen Servicezeiten erreichen.
Beste Grüße
Lara vom Allianz hilft Team
Wir helfen auch persönlich: [email protected]
You can never leave
Before cancelling your car insurance, get legal insurance. But not from Allianz!
My car came to the end of its lease. I informed Allianz. They noted the end date and told me the contract would be terminated. Then they charged me for the following year, which is normal (be an insurance company; they have great cash flow). When the car was deregistered, they refunded the whole amount, instead of subtracting the 10 days' difference they were due. And now they've put a collections firm on my tail for the whole premium for next year, for a car they know I do not own, for a contract correctly marked 'ended' in my online account. I am using the very long call centre wait time to write this nice review. I hope you like it.
>>
Response from the help team (short version: "you're on your own").
"thank you for reaching out to us. I would like to assist you in resolving your issue, but my ability to do so is limited.
Your issue pertains to a contract with Allianz Direct Insurance. Allianz Direct is an independent company within Allianz SE and operates with a separate system to which the Allianz Helps Team does not have access, partly due to data protection reasons. We do not have insight into these contract or claim files."
There follow a list of generic contact details, all useless either because they assume the user just needs information, or because the people responding say they can't help.
It is a perfect circle of incompetence.
December 17, 2025
Unprompted review
Reply from Allianz Deutschland
Hello ntevanz,
thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered regarding the cancellation of your car insurance policy. This is certainly not the level of service we strive to provide.
To resolve this matter promptly, we kindly ask you to send us:
•the case number
•your TrustPilot username
•as well as your personal details
to our email address at [email protected]. This will help us identify your case and ensure the protection of your privacy.
We understand how concerning it is to receive communications from a collections firm, especially when your contract was marked as ended. Our team is committed to investigating this issue thoroughly and finding a solution for you.
Thank you for your patience, and we look forward to assisting you further.
Best regards
Chanti from the Allianz Helps Team
We also offer personal assistance: [email protected]
The ease and speed with which my problem was resolved
It was very fast and the service was so understanding and helpful. The person was really really polite and calm. It was really nice being in contact with such a great service. For me it was just perfect.
December 10, 2025
Unprompted review
Reply from Allianz Deutschland
Hello Rosy Batchaya,
thank you so much for your kind words and positive feedback! We are thrilled to hear that your problem was resolved with ease and speed, and that you found our service understanding and helpful. It's wonderful to know that our team member was polite and calm, providing you with a great experience.
Your satisfaction is our top priority, and your feedback motivates us to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards
Chanti from the Allianz Helps Team
We also offer personal assistance: [email protected]
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Non-existent customer service
I reached out to Allianz in August for a simple recommendation for a medical professional. Four months and multiple follow-ups later, I still haven’t received a response. Meanwhile, they were quick to remind me about my premiums and deduct them on time. I can only shudder to think what their service would be like if I actually had a claim. A request that should have taken five minutes has ended up wasting four months of my time—completely unacceptable.
August 18, 2025
Unprompted review
Reply from Allianz Deutschland
Hello Ishara,
thank you for your feedback. We are sorry to hear that you are dissatisfied with our customer service and that your request was not handled promptly. This does not meet our standard of excellent service.
To resolve your issue as quickly as possible and ensure you receive the support you need, we kindly ask you to provide us with:
•the relevant case number
•your chosen username on TrustPilot
•as well as your personal details
This will help us identify your request and ensure data protection. Please send this information to [email protected].
We are committed to improving your experience with us and are happy to assist you personally to address your concerns.
Best regards
Chanti from the Allianz Helps Team
We also offer personal assistance: [email protected]
Great app
Great app, transparent communication!
It took them less than a week to reimburse the invoices.
November 26, 2025
Unprompted review
Reply from Allianz Deutschland
Hello Jamila Pöhlmann,
Thank you for your positive review and feedback! We are delighted that you are satisfied with our app and transparent communication. We take pride in providing you with a quick reimbursement of your invoices.
Best regards,
Anke from the Allianz Helps Team
We also offer personal assistance: [email protected]
I asked for help several times- nothing
I asked for help several times: they referred me to other employees who did not answer my phone calls. I asked for help with Kindergeld—they wrote a letter with the same question I had written and said that I had been denied. No help at all. I was fully entitled to Kindergeld because I was working and contributing.
Another time I asked for a statement of contributions - again, nothing. A terrible experience, waste of my money
October 10, 2025
Unprompted review
Reply from Allianz Deutschland
Hallo Мила К,
Thank you for taking the time to provide us with feedback.
To assist you as quickly as possible and find a solution, please send us a message at [email protected]. Please include your name, contact details, and a description of your concern.
Regarding your issue with Kindergeld, please contact the responsible family benefits office.
Beste Grüße
Lara vom Allianz hilft Team
Wir helfen auch persönlich: [email protected]
If I could I give you -100 000 stars
I was riding a bicycle with my little child. A woman hit us with her car. We were in a very serious condition in the hospital. We spent a month bedridden at home. And after all of this? Not only could we have been killed. Yesterday, after 8 months of this tragedy, I received a letter from Allianz Deutschland saying that I have to pay them compensation of almost 5,000 euros within a month???!!!!! People, what is wrong with you???? Not only did my son and I suffer injuries, we never demanded anything from that woman, and now I am supposed to pay you 5,000 euros just because we were not killed??? My husband and I have a car that we bought on credit for 10,000 euros. Why should I pay you 5,000 euros if my son and I were the ones who were hit???
I am writing all this so that you, dear people, who might choose this company as your insurance provider, are aware — these are people without hearts and souls. This is simply a cold-blooded corporation that earns millions from the suffering of others, just like in my case.
I want you, greedy corporation ALLIANZ DEUTSCHLAND, to know only one thing: karma always comes back. And for EVERY CENT of mine you will pay with your own tears. Because I wish you to go through the same horror that I went through with my child!!! And when something happens to you in life — I want you to remember me and know that karma finds everyone, even if he works in a corporation with millions or billions!
If I could I give you -100 000 stars. You are the worst corporation in the world!!! You all are just without heart there. I wish you the worst that can exist and that you can imagine.
October 2, 2025
Unprompted review
Reply from Allianz Deutschland
Hello Oksana Shvediuk,
Thank you for your detailed and honest feedback.
I am sorry to hear that you have had such experiences with Allianz. It is by no means our service goal for you to feel abandoned by us.
I would like to examine your case and provide clarity.
Please send me a message regarding the relevant claim number with your full name and your complete contact details.
Please address this message to
[email protected]
.
As soon as I receive your message, my team and I will take care of it, promised!
Beste Grüße
Lara vom Allianz hilftTeam
Wir helfen Ihnen auch persönlich: [email protected]
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They will increase your premium
When I returned to my car, a woman was standing in front of it, saying she was calling the police to file a report because her car was leased and her contract required it. The cars were only touching—there was no damage to either vehicle. A police report was made, but I clearly told the insurance company that there was no accident and no damages.
One year later, I suddenly received a letter stating that Allianz had paid €3,400 to the leasing company! Now they are increasing my insurance premium because of this so-called “accident.” I requested the report, and what I read was unbelievable, full of things that never happened.
This feels like a scam between Allianz and leasing companies: nothing happened to any of the cars, yet paperwork was created, money was paid, and I am being punished for it. Nobody from Allianz ever contacted me to ask about my side of the story. They just waited a whole year to “close the case” behind my back.
This is completely unfair. I have already cancelled my contract with Allianz and will seek my rights.
September 25, 2025
Unprompted review
Reply from Allianz Deutschland
Hello De,
We are very sorry to hear that you had such an experience. Your concern is important to us, and we would like to help clarify and resolve the situation. Please send us an email at [email protected] with the following information:
Your username on Trustpilot
Your contract number
Your full contact details
A callback number with a preferred time for us to call you back, so we can resolve the matter quickly
Once we receive your email, either I or a member of my team will promptly get in touch with you to assist you as best as we can.
Thank you for your patience and trust.
Best regards,
Ines from the Allianz Helps Team
We also offer personal assistance: [email protected]
Staffed with racists that will hang up…
Staffed with racists that will hang up on you when you don't speak to them in german. Customer for over 8 years I am leaving them, what a joke
September 19, 2025
Unprompted review
Reply from Allianz Deutschland
Dear patsy.issa,
Thank you for taking the time to give us your feedback. We're sorry to hear you had a negative experience. At Allianz, we place great importance on treating all our customers with respect and inclusion, regardless of their language or origin.
We would like to investigate this matter further and ensure that such incidents do not occur again. To do so, we need some additional information from you. Please provide us with your username and case number so we can investigate the matter. We will, of course, treat your personal data with the utmost care and in accordance with our privacy policy.
You can also contact us directly at [email protected] so that we can assist you personally.
We hope to have the opportunity to regain your trust and provide you with better service in the future.
Best regards,
Anke from the Allianz hilft team
Wir helfen auch persönlich: [email protected]
verwenden.
Closed the company FRIDAY and my insurance police without proper notice
Closed the company FRIDAY and my insurance police without proper notice and refund.
I am disappointed with the service. I paid for a year FRIDAY Assurance which is Allianz now, but was recently informed of its closure without notice or a refund. I request a full refund for the unused subscription.
September 18, 2025
Unprompted review
Reply from Allianz Deutschland
Hello Ilyas,
I'm sorry to hear that you are dissatisfied with our service and experienced the closure of FRIDAY Assurance without prior notice or a refund. I can certainly understand your frustration when resolving an issue takes longer than expected and you want it handled quickly. I believe that a constructive dialogue doesn't require the use of strong language.
To assist you effectively and process your refund, we need:
•your TrustPilot username
•the relevant case number
•your personal details (full name, address, etc.)
This is also important to ensure data protection. Please contact us directly at [email protected] so we can address your concern promptly and efficiently.
Thank you for bringing this issue to our attention. We appreciate your patience as we work to resolve the situation.
Best regards,
Chanti from the Allianz Helps Team
We also offer personal assistance: [email protected]
Honestly
Honestly, It was the best insurance and I recommend it to all of you
August 28, 2025
Unprompted review
Reply from Allianz Deutschland
Hello Harwinder Singh,
Thank you for your enthusiastic feedback! We're thrilled to hear that you consider Allianz to be the best insurance and that you would recommend it to others. Providing top-notch service and support to our customers is our priority, and your positive experience is a testament to our efforts.
If you have any questions or need assistance in the future, please feel free to reach out. We're here to help and ensure you continue to have the best possible experience with us.
Best regards,
Lara from the Allianz Helps Team
We also offer personal assistance: [email protected]
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Reply from Allianz Deutschland
Hello Carlo Alessi,
Thank you for your positive feedback! We're delighted to hear that you experienced a fast refund and found our service to be very professional and competent. Your satisfaction and trust are very important to us, and we're proud to provide a service that meets your expectations.
If you have any further questions or concerns in the future, please don't hesitate to reach out. We look forward to continuing to offer you the best possible service.
Best regards,
Lara from the Allianz helps team
We also offer personal assistance: [email protected]
Perfect !!!!!!!
July 29, 2025
Unprompted review
Reply from Allianz Deutschland
Hallo Konstantin Schreiber,
Vielen Dank für Ihre 5-Sterne-Bewertung! Es freut uns, dass Sie mit unserem Service zufrieden sind. Bei weiteren Fragen oder Anliegen unterstützen wir Sie gerne.
Beste Grüße
Franzi vom Allianz hilft-Team
Wir helfen Ihnen auch persönlich: [email protected]
They'll find the lamest excuses not to reimburse you
Asking for things that do not figure in my contract nor the general terms and conditions as an excuse not to reimburse me. Asked several times to show me the contractual basis for their requirements. Each time, the answer had no contractual foundation whatsoever. Last time I made a claim, none of the problematic documents were asked and was reimbursed directly so this time was clearly a pretense to not pay any money.
Insurance cancelled and never again.
June 1, 2025
Unprompted review
Reply from Allianz Deutschland
Good day Clo,
I'm sorry to hear about your experience. At Allianz, our goal is to provide our customers with transparent and fair service. I would like to assist you in resolving your issue and ensure that your concerns are taken seriously.
Please send us an email at [email protected] with your username, case number, and personal details. This information is important to ensure data protection and to provide you with targeted assistance.
We strive to meet your expectations and are personally here to help you find a solution to your concern.
Best regards,
Ines from the Allianz Helps Team
We also offer personal assistance: [email protected]
SCAM
Insurance companies are established based on lies and fake promises. This company is not special. Basically same. They want free money and grow to Trillion-dollar company. Found causes to terminate the contract when claimed for reimbursement.
May 26, 2025
Unprompted review
Reply from Allianz Deutschland
Hello Nebula,
thank you for sharing your concerns. I'm sorry to readabout your negative experience. I understand you're disappointed if insurance feels unfair or unclear. If you'd like, I can help you understand your situation better or suggest steps to resolve it. I'm here to support you.
- Your TrustPilot username
- The contract number or claim number
- The policyholder's name
- Your full address
- A phone number and preferred callback time for a quick resolution. Thank you!
As soon as I receive your email, my team and I will get in touch with you.
Best regards,
Kiet vom Allianz hilft Team
Wir helfen auch persönlich: [email protected]
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Highly recommend
Even though it is not the cheapest on the market. It worth every cent. Very simple through the app. Paid within 48hrs in full.
May 23, 2025
Unprompted review
Reply from Allianz Deutschland
Hello Edan Manos,
Thank you for sharing your positive experience! It's great to hear that you find value in our services. We strive to provide a seamless experience, and we're glad that the app has made the process simple and efficient for you, with payments made in full within 48 hours.
If you have any more feedback or questions, feel free to reach out. We're always here to assist you!
Best Regards
Franzi vom Allianz hilft Team
We can also help you personally: [email protected]
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Küchen Unfall
I would like to thank Mr.Andrej Timotijevic, who was always there for me, reachable at any time, checking all options possible. I had very bad accident in my own kitchen than was not installed well by previous tenant, but as I bought kitchen as alraedy installed, we could not do anything about suing anybody. Still, Mr. Timotijevic managed to contact lawyers to get proper advice, contacted rental company and at the end managed to help me cover at least expenses for the broken kitchen. He did all of this for me, even while I was in hospital and giving me feedback about everything. It did not turned out best for me, but he did all his possible to explore all possibilities in order to help me as much as possible. Therefore I am very thankful to Mr. Timotijevic and Allianz.
February 28, 2025
Unprompted review
Reply from Allianz Deutschland
Dear Ranka Stojkovic,
thank you so much for your kind words and for taking the time to share your experience. I am truly sorry to hear about the accident you had in your kitchen, and I can only imagine how challenging that situation must have been for you. We are glad to know that we could be there for you during this difficult time and your representative agency was able to assist you in exploring all possible options.
If you need anything further or have any questions in the future, please don’t hesitate to reach out.
Wishing you a smooth recovery and all the best moving forward.
Warm regards,
Kiet from Allianz hilft Team
Wir auch persönlich: [email protected]
Pet insurance that doesn’t pay vet bills
Of course they don’t tell you that there is a three month waiting period to make claims when they’re pushing you to sign up and agree to multiple years of paying. After I signed up, I brought my cats to the vet as any normal person would and now they don’t cover any of his vet bills. Scammers or dishonest at best. Don’t let them rush you through the contract and make you agree to multiple years. Take if home and read it. You can’t trust people.
Edit: the waiting period they refer to they of course never told me about when rushing me into signing a contract in their office :D. Would have been good to mention that “oh yea the insurance you’re paying for is essentially useless the first 3 months” I would have waited to go to the vet. Now I’m 800€ out and having to pay for this bs insurance. 0/10
January 28, 2025
Unprompted review
Reply from Allianz Deutschland
Hello Syklee Jeffrey
Thank you for your feedback. It is unfortunate that the settlement of the vet bills was not to your satisfaction.
The waiting period is a specific period of time between the start of the policy and the start of cover, which allows insurers to provide customers with long-term, stable cover. There is no waiting period for insurance claims due to accidents.
An insurer agrees waiting periods in order to prevent customers from only taking out insurance when they are immediately faced with high costs.
You will also find this in your insurance conditions as follows:
2.3 Waiting period and purpose conclusions 2.3.1 Waiting periods There is a waiting period for insured events due to illness or abnormal development. The waiting period is three months. The waiting period runs from the start of insurance cover in accordance with Section 8.1.
If you have any further questions, please contact the responsible colleagues in the animal health department on the toll-free number 0800 4100 111. Alternatively, you can get in touch with your local contact person. You can find the contact details here https://www.allianz.de/ansprechpartner-vor-ort/
Best regards
Lara
from the Allianz helps team
We can also help you personally: [email protected]
+++++
Hallo Syklee Jeffrey
Vielen Dank für Ihre Rückmeldung. Es ist bedauerlich, dass die Regulierung der Tierarztrechnungen nicht zu Ihrer Zufriedenheit erfolgte.
Die Wartezeit ist eine bestimmte Zeitspanne zwischen Vertragsbeginn und Beginn des Versicherungsschutzes, die es den Versicherern ermöglicht, dem Kunden einen langfristigen und stabilen Versicherungsschutz zu bieten. Keine Wartezeit besteht bei Versicherungsfällen aufgrund von Unfällen.
Ein Versicherer vereinbart Wartezeiten, um zu verhindern, dass Kunden eine Versicherung nur abschließen, wenn sie unmittelbar vor hohen Kosten stehen.
Dies finden Sie wie folgt ebenso in Ihren Versicherungsbedingungen:
2.3 Wartezeit und Zweckabschlüsse 2.3.1 Wartezeiten Für Versicherungsfälle aufgrund von Krankheit oder Fehlentwicklung besteht eine Wartezeit. Die Wartezeit beträgt drei Monate. Die Wartezeit läuft ab dem Beginn des Versicherungsschutzes nach Ziffer 8.1.
Bei weiteren Fragen wenden Sie sich gerne an die zuständigen Kolleg:innen der Tierkrankenabteilung, diese erreichen Sie unter der kostenfreien Rufnummer 0800 4100 111. Alternativ können Sie sich an Ihren persönlichen Ansprechpartner vor Ort wenden. Die Kontaktdaten finden Sie hier https://www.allianz.de/ansprechpartner-vor-ort/
Beste Grüße
Lara
vom Allianz hilft Team
Wir helfen Ihnen auch persönlich: [email protected]
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