I bought a jacket from Vero Moda (part of Bestseller) that turned out to be a sample-quality product — uneven suede, poor stitching, and clearly not worth full price. When I contacted customer ser... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am really surprised by the negative comments. I got my package instantly, the quality of this sweater is great, 100% wool, and the price... was really low...
Horrendous company- ordered some Jack Jones trousers two weeks ago for a birthday gift. Assumed they would come from Jack jones not this so called company. Have a confirmation email with tracking but... See more
Company replied
This review is for bestsellerfinding.com So sad I read these review AFTER ordering my Hokas. I, too, never received confirmation or shipping/ tracking info. The customer service link on their we... See more
Company replied
Company details
- Women's Clothing Store
- Children's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
About BESTSELLER.com
Information provided by various external sources
BESTSELLER.COM provides you with the largest and newest collection of styles from ONLY, VERO MODA, JACK & JONES, SELECTED HOMME/FEMME and many more brands from the BESTSELLER brand portfolio. We combine the latest fashion with editorial inspirational content.
If you would like to get in touch with our customer service, please go to:
Contact info
Fredskovvej, 7330, Brande, Denmark
- www.bestseller.com
1.7
Bad
90K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
express delivery, best quality
I am really surprised by the negative comments. I got my package instantly, the quality of this sweater is great, 100% wool, and the price... was really low...
November 25, 2025
Unprompted review
Advertisement
Extremely disappointing experience
I bought a jacket from Vero Moda (part of Bestseller) that turned out to be a sample-quality product — uneven suede, poor stitching, and clearly not worth full price. When I contacted customer service, I spoke with Emily, who was dismissive and unhelpful. Her tone made the whole thing even worse.
Very disappointing quality and attitude for a brand that claims to care about its customers.
October 10, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Pernilla,
Thank you for sharing your experience. We’re sorry to hear that the jacket and the service did not meet your expectations. Your feedback about product quality and customer support has been noted and will be reviewed.
If you need further assistance with your order, please contact our help center so we can look into your case.
Best regards,
BESTSELLER online shops
Customer Operations.
Very professional
Very professional. I had a small issue with my online order, but they quickly communicated with me and resolved it in the best way possible.
July 25, 2025
Unprompted review
CROOKED COMPANY
No delivery! NO REFUND! SCAM!!
DO NOT BUY FROM THESE CROOKS!!
July 14, 2025
Unprompted review
Reply from BESTSELLER.com
Hi,
We’re really sorry to hear about your experience. This is certainly not the level of service we aim to provide and needless to say, we do not scam our customers. If there are issues with the delivery or refund, we can assist.
In order for us to help you resolve this, we kindly ask that you reach out to us via our contact form so we can look into your case as soon as possible.
Customer Operations
Bestseller online stores
I paid for Hoka shoes and never got…
I paid for Hoka shoes and never got them. I am reporting then and the website to the Feds. You picked the right one this time.
June 7, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Clyde,
Thank you for your review.
We're very sorry to hear that you haven’t received your shoes. We understand how frustrating this must be. If you haven’t already, we kindly ask you to reach out to our customer service team through our Help Centre with your order details, so we can investigate this further.
If you’ve already contacted us, please rest assured that your case is being reviewed, and we will get back to you as soon as possible.
Thank you for your understanding.
Best regards,
BESTSELLER online shops
Customer Operations.
Advertisement
Never received my Hoka shoes after paying for them
I ordered two pair of Hoka
May 30, 2025
Unprompted review
Reply from BESTSELLER.com
Hi,
Thank you for reaching out to us.
We're sorry to hear that you haven't received your Hoka shoes despite having placed an order. We understand how frustrating this must be.
Our customer service team is currently handling a high volume of inquiries, but we’ll make sure your case is reviewed as soon as possible. If you haven’t already, we kindly ask you to contact us through our Help Centre with your order reference number (92718) so we can look into this further.
If you’ve already contacted us through the Help Centre, rest assured that your request is being reviewed, and we’ll get back to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
BESTSELLER online shops
Scam be careful people not a real…
Scam be careful people not a real website 👎🏾 I ordered one pair hoka never got an email confirmation buyer beware , I’m a victim ok . Bad people. Sorry to bestseller.com it’s bestsellerfinding .com it’s wrong it’s a scam website. Once again sorry bestseller.com .
June 1, 2025
Unprompted review
Reply from BESTSELLER.com
Hello,
We're sorry to hear you’ve had this experience. However, it seems you may have left this review for the wrong company.
We are a clothing company that owns brands such as JACK & JONES, Vero Moda, ONLY, NAME IT, PIECES and many more. We do not sell Hoka products or operate the website you mentioned.
We recommend reaching out directly to the company you ordered from, and we truly hope you're able to resolve the issue quickly. Wishing you all the best.
We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.
Best regards,
BESTSELLER online shops
Customer Operations
This is a total scam
This is a total scam. Ordered 2 pair of Hoka’s. Never received an email confirmation. Sent emails to bestseller.com, all of which were returned as “undeliverable”. I tried calling and the call would not go through. I also reached out to th specific seller via emails and they were also returned as “undeliverable”. There is no phone number for the specific seller.
The order was placed on May 10. As of this date (May 29) I haven’t received anything from bestseller, the specific seller or the Hoka’s.
I have placed the charge in dispute with my CC company.
DO NOT order from this site, it is a hoax!!!
May 10, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Bill,
Thank you for reaching out to us.
We’re sorry to hear about your experience. Based on the information you’ve provided, the order reference number 88232 does not match our system. Our order numbers always start with OL, 9, or TB, so it appears that your order was not placed through our official website.
To avoid issues like this, we always recommend placing orders directly through our verified online shop and using the contact options available in our Help Centre, where you can always find the correct way to get in touch with our customer service team.
If there’s anything else we can help you with, feel free to let us know.
Best regards,
BESTSELLER online shops
This company is not Legit!
I placed an order Yesterday may 18 2025 never received an email confirmation. This is when I realized I may have been scammed so I called number on website and it is not valid. Sent company an email using email address on website and have yet to receive a response. My money however was taken out right away.
May 18, 2025
Unprompted review
Reply from BESTSELLER.com
Hi LaTysha,
Thank you for reaching out to us.
We’re sorry to hear about your concerns regarding your order and the lack of communication. Please note that BESTSELLER operates several online shops, and any issues with confirmation emails or payment should definitely be looked into.
If you haven’t already, we kindly ask you to contact our customer service team through our official Help Centre and provide your order details so we can investigate this further. If you've already contacted us, please rest assured that your inquiry is being reviewed and we’ll get back to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
BESTSELLER online shops
Customer Operations.
Advertisement
SCAMMERS
This review is for bestsellerfinding.com
So sad I read these review AFTER ordering my Hokas. I, too, never received confirmation or shipping/ tracking info. The customer service link on their website is not valid. I, too, made my purchase thru PayPal. The activity on my PayPal account has a Chinese inscription.
This “company” is a scam.
May 9, 2025
Unprompted review
Reply from BESTSELLER.com
Hello,
Thank you for taking the time to share your experience.
It seems there has been a mix-up, as we are a renowned international clothing company and not affiliated with bestsellerfinding.com.
We kindly ask you to reach out to the correct company for assistance. We hope your situation is resolved quickly.
We wish you the best.
Best regards,
BESTSELLER online shops
Customer Operations
I’m confused
I’m confused, do people actually ever receive the stuff they order on here?
Your Transaction ID:
92J77026J22827701
Merchant Transaction ID:
7TV479724H776853N
Purchase Date:
May 10, 2025
Payment to:
广州苍邦勉电子商务有限公司
May 12, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Aaron Trentadue,
Thank you for reaching out to us.
We're sorry to hear about the confusion surrounding your recent order. The information you've shared suggests that your payment may not have been made directly through our official BESTSELLER online shops.
To ensure your safety, we strongly recommend checking that you placed your order via our official websites (e.g. www.bestseller.com (http://www.bestseller.com/) or our branded sites like www.jackjones.com (http://www.jackjones.com/), www.veromoda.com (http://www.veromoda.com/), etc.). If the merchant name appears unfamiliar or unrelated to BESTSELLER, it may not be a legitimate transaction.
If you suspect fraudulent activity, we advise you to contact your payment provider directly to dispute the charge and ensure your account security.
If you need further clarification or support, feel free to contact our customer service team through our Help Centre (https://www.bestseller.com/help).
Best regards,
BESTSELLER online shops
Customer Operations.
Stay away from this company
Stay away from this company. I ordered 2 Hoka shoes and they did not even send me a confirmation email about the purchase. Tried calling the customer service number and was not able to get through it. The money was deducted via PayPal so I will be claiming for a refund.
May 12, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Badri Srinivasan,
Thank you for reaching out to us.
We’re very sorry to hear about your experience with your recent order and the difficulties you've had contacting customer service. Not receiving an order confirmation is certainly not the experience we aim to deliver, and we understand how concerning it is when payment has been taken.
If you haven’t already, we kindly ask you to contact our customer service team through our Help Centre with any available order details. If you’ve already contacted us, please rest assured that your case is being reviewed and we’ll get back to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
BESTSELLER online shops
I would NOT use this site
I would NOT use this site. Ordered hoka tennies.. never heard from them, never got my shoes but they took my money asap…. Ordered throu PayPal so I’m getting my refund soon…
Dont trust company….
April 27, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Amy,
Thank you for your feedback.
We’re truly sorry to hear about your experience and understand how frustrating this must be. If you haven’t already reached out to our customer service team, we kindly ask you to do so via our Help Centre, where we’ll be happy to look into your order and assist further.
If you’ve already contacted us, please rest assured that your inquiry is being reviewed and we’ll get back to you as soon as possible.
Thank you for your patience and understanding.
Best regards
BESTSELLER online shops
Customer Operations
Advertisement
They don’t answer
I bought a pair of jeans that after a couple of times wearing them, they ripped off on the bottom. It’s clearly a fabric problem. I have written to them 3 weeks ago, still waiting for their response. Impressive.
April 2, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Janine,
Thank you for reaching out to us.
We're sorry to hear about the issue with your jeans and that you haven't received a response yet. Due to the recent Easter period, our customer service team has been experiencing a higher volume of inquiries, and this may have caused delays in response times.
If you haven’t already, we kindly ask you to reach out again via our help center with your order details. If you’ve already contacted us, please rest assured that we are actively reviewing your case and will get back to you as soon as possible.
Thank you for your understanding.
Best regards,
BESTSELLER online shops
Customer Operations.
AVOID, AVOID AVOID, despicable service
Bestseller use delaying tactics to avoid resolving faulty goods issues. Email follows email, but they never effectively respond. 5 times I have emailed requesting a returns label for over 100 day faulty jeans. Still not received.
April 13, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Andrew,
Thank you for reaching out to us.
We’re really sorry to hear about your experience and the delay in resolving your case. This is not the service we aim to provide. We understand how frustrating this must be and appreciate your patience.
If you haven’t done so already, please reach out to our customer service through our Help Center with your order details. If you’ve already contacted us, please rest assured that your inquiry is being reviewed and we will get back to you as soon as possible.
Best regards,
BESTSELLER online shops
Customer Operations.
Placed an order on April 2
Placed an order on April 2. PayPal paid the total amount owing. I have not received a confirmation email nor an order number. After reading some of these reviews I am wondering if I should contact PayPal.
April 10, 2025
Unprompted review
Reply from BESTSELLER.com
Hi June,
Thank you for reaching out to us.
We're sorry to hear that you haven't received an order confirmation yet. If your payment was processed but you didn’t get a confirmation email, it's possible that the order wasn’t successfully created, or the email may have ended up in your spam or junk folder.
We recommend reaching out to our customer service team through our Help Center (https://help.bestseller.com/), where you can provide your PayPal transaction details so we can investigate this further for you.
If you’ve already contacted us, rest assured that we’re reviewing your inquiry and will get back to you as soon as possible.
Thank you for your patience and understanding.
Best regards,
BESTSELLER online shops
Customer Operations.
Bad customer service and tracking
I’ve ordered multiple times, and often my order is split into two or three parcels due to stock availability in the warehouse or shop. While I don’t mind this, what bothers me is that whenever I go to pick up my parcels, the parcel shop only gives me one box. When I ask for the others, they tell me "we don’t have it." The issue is that Bestseller never provides a separate tracking number for the second parcel, or sometimes they assign the same tracking number to both parcels, which is incorrect. There have been times when my order was split into two parts, but I wasn’t notified by email. When I pick up my first parcel, I think something is missing and try to complain, only to later discover that the other parcel is still in the shop waiting for me. And neither I nor the staff at the parcel shop were aware of this. It actually happened I searched for my parcel together with employees of the shop, just looking for my name on the box, of course because tracking number was somewhere in the air haha.
Also, making a complaint isn’t easy. While there are multiple sections on Bestseller’s website, finding the correct contact information and submitting a complaint could be more easier and simple.
I’m very happy with the quality of the clothes and the delivery time, so I’d rate those 5 stars. However, customer service and the tracking process definitely need improvement, so I’d rate those 1 star.
March 31, 2025
Unprompted review
Reply from BESTSELLER.com
Hi Karla
We sincerely apologies for the inconvenience with your orders. Generally we are meant to send however many tracking numbers are currently active on the order and there can be further complications through third party groups, such as delivery company and parcel station. We are pleased to hear you like our products and we would very much like to get a deeper insight on the issues you have experienced with your deliveries. If you can contact us using the form we can look further into the issues and see if we can find something to work for a better long term solution. The contact information can be found at the bottom of all our websites and posses a link directly to the contact form.
We apologies again for the inconvenience and wish you a nice day
Kind Regards
Customer Operations
Bestseller Online stores.
Advertisement
I urge everybody to look up on the…
I urge everybody to look up on the Internet, how the owners behind bestseller are destroying our planet with their excess living style and private jets. Please boycott their brands until they stop their selfish rotten behaviour!
October 16, 2024
Unprompted review
Reply from BESTSELLER.com
Hi Jesper,
Thanks for sharing your feedback. I've reached out to our communications team and would like to share the following message on their behalf.
As an international company operating with a global value chain, we do have some colleagues who have travel activities to other countries. This travel is almost exclusively conducted via scheduled, commercial flights.
We are committed to reducing the impact of our operations on the environment. Since 2018 we have reduced our direct emissions by more than 80 percent. Of this, the share that emissions from our total travel activities at BESTSELLER constitute just under 0.34 percent of our total emissions. This includes, for example when a buyer flies out to meet with a supplier, or when a colleague attends a sales meeting.
Going forward, we are committed to continue to reducing our environmental impact across our entire operation.
Best regards,
BESTSELLER online shops,
Customer Operations
My husband ordered 3 bracelets for £72
My husband ordered 3 bracelets for £72. He received an email to says they'd been shipped from the Chicago US. However no email from the UK carrier. I waited then emailed them. They told me their carrier returned them. They said I had to psy for postage again! They offered me £15 refund! I don't know how to get my money back. This feels like a scam.
We have emailed and still no reply. Avoid!
October 10, 2024
Unprompted review
Reply from BESTSELLER.com
Dear Rachel,
Thank you for taking the time to leave a review.
We are sorry to hear that this did not go entirely smoothly! Unfortunately, you did not include an order number with your review, so I am unable to look into your case. Would you please contact us again so that we can look into your case?
If you have any further questions, I recommend contacting us via one of our live support channels or visiting our help centre.
Apologies for the inconvenience and thank you for your patience!
Kind regards,
BESTSELLER online shops
Customer Service
Do not buy Jack and Jones cargo shorts & chinos.
I bought several pairs of Jack and Jones shorts and chinos over a period of time during the last 2 years for my partner from an online retailer and there is a fault in the design that has presented itself on numerous occasions. The clothes have ripped in exactly the same place near the pocket seam after very little wear. I have tried 'tirelessly' via chat and email with Bestseller customer services to invoke the manufacturers published 24 months "Right to give notice of non conformity of goods" and have been given the complete run around. I have enclosed photos showing the fault in exactly the same place on different items. I have received absolutely terrible customer service from employees who don't understand the company's policies. I was just referred back to the retailer that I had bought from, but their return period for faulty goods is one month and they won't get involved with manufacturers guarantees. This is a serious and obvious manufacturing design defect, and I should be able to have this investigated directly by Bestseller under the terms of your manufacturing guarantee. After numerous emails with your company, and being completely dismayed and dismissed, I just let it go and decided never to buy your clothes again. However, on reflection, this is not good business practice by Bestseller and I'm informing others now not to buy your clothes. I have wasted a lot of money on sub standard, unfit for purpose clothes, from a company who don't stand by their own publicised ethics. I expect more from a great business man like Anders Holch Povlson.
October 29, 2023
Unprompted review
Reply from BESTSELLER.com
Hi HB,
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've encountered with the Jack & Jones shorts and chinos, as well as the frustration you’ve faced in trying to resolve this.
We understand how disappointing this must be, especially given that the fault seems to be a recurring design issue. Your feedback is very important to us. If these items were purchased directly from the official Jack & Jones website, we would be more than happy to assist you with your claim under the 24-month "Right to give notice of non-conformity of goods" policy. Please provide your order details, and we’ll ensure this matter is properly addressed at [email protected].
If the items were bought through another retailer, unfortunately, we are limited in what we can do directly. However, we recommend contacting them regarding any manufacturing defects, as they should be able to assist within their policies.
We sincerely apologize for any inconvenience and confusion caused by our customer service team. Your experience will be shared with our teams to ensure improvements are made.
Thank you for bringing this to our attention. We hope to assist you further and restore your confidence in our brand.
Best regards,
BESTSELLER Online Stores
Customer Operations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.