Boost Mobile Reviews 25,113

Despite saying that Walmart carries their products, Walmart does not sell just the sim card if you bring your own phone. I had to wait for the card to be shipped. Otherwise setup is fairly easy. A... See more

The Salesman who came out to house went above and beyond to get our existing phones and phone numbers working with Boost network. Still have a few areas where there is no service, but better signal th... See more

Overall it went well, after I found out what info I needed to have from my former carrier to activate my service. I didn't know until I received my fone & called in to activate my service. I think it... See more

Customer service rep spoke very broken English, talked way too fast, even after repeated requests to slow down. She was obviously reading from a script and was not interested in my questions. It sho... See more

Honestly, with wireless industry taking so many hits, I see boosters mobile really doing great things with its affordability and cellular network. I get great coverage and have not dealt with issues w... See more

Ordered this switch from my previous carrier via phone. Salesperson was extremely knowledgeable and was able to compute what my monthly bill would be to the exact penny. Technician who arrived at my... See more

Product once installed works GREAT on iPhones. I will enjoy the cost/ benefit as well! Tech support was needed as only one of 3 phones successfully activated during tech home visit. Second phone requi... See more

The rep at the McCart and Sycamore store goes above and beyond. Very knowledgeable, respectful and friendly. Quickly takes care of multiple services. Greets and acknowledges customers even when he is... See more

I've had AT&T which was sometimes problematic. I recently dropped them for Spectrum since the price was about 1/2 of AT&T, and the service was hesitant to respond when I first answered an incoming ca... See more

Cheyun was FABULOUS! I had Xfinity (thieves) & they made it almost Impossible to complete porting my number. FOUR HOURS LATER - FINALLY GOT IT TO WORK. ONLY BIG UPSET WAS WANTED PIXELS OR SAMSAUNG FOL... See more

What made my Boost Mobile experience pretty much not memorable! Due to the fact it was so ridiculously easy! Along with having to double check to see if i really paid for my service !! Yes its that ch... See more

Exceptional technician: He arrived on time, very cordial and summarized the steps of installation. At one point, he was managing 4 cell phones: our 2 cell phones, his work cell phone and his persona... See more

We recently changed to Boost mobile and are very happy that we did. First the price is so much more affordable for a senior couple on a fixed income, but there is nothing lacking in the service. The... See more

Melissa at the store on warwick blvd newport news va. She helped us through getting all our aps. straight on our new phones as well as recommendations on accessories. Anytime we have an issue which i... See more

I don’t use my phone a lot, like my husband does . Mostly for emergencies or incoming calls. But good to know, it’s there when I need it though ,but my grandson connected to my truck, so hands free a... See more

False claims when buying phone. Shows different terms while signing up and later refers to different terms which was not shared while signing up. Initially was told 3 months minimum plan required an... See more

New customer and the change over from Version to Boost took me less than 5 minutes online transferring over. I haven’t noticed any difference between the two companies as far as service goes. The only... See more

So much better to do the paperwork and set up around the kitchen table than in some strip mall. Our Boost rep Darryl was excellent. He explained everything and when he called customer support he kept... See more

The account says activated but can't use the device as intended. Called for activation and get a runaround of menus. Standard response......we are sorry for the problem! My statement is.......fix y... See more

I have called CSR to close my account and the call was answered in Phillipines. Because, representative was unable to verify me with a text message she placed me trough a very rude person that wanted... See more

I’ve had nothing but problems with my phone lately. Calls drop constantly—doesn’t matter where I am or how strong the signal looks. On top of that, my phone’s Bluetooth randomly disconnects for no rea... See more

I have been trying since 10/15/25 (Did not record the Ticket ID) to get the $15/month for Dish/Boost customers. I called again on 12/31/25 (Ticket ID 6829705, Representative Robin) and again on 01/19... See more

The hoops Boost made me jump through just to activate a phone were both frustrating and infuriating. They sent me through a demeaning so‑called “fraud prevention” process when no fraud had ever been r... See more

Reception at our home is very poor. Lots of dropped calls. Paid for international coverage but it only offered phone service in Ecuador. No texting and no internet. Will be switching before my month... See more

My phone barely connects anywhere unless I am connected to WiFi — the data is horrible; nothing loads, if it does, it doesn’t load all the way, etc. I’ve NEVER had so many problems just playing a 10 m... See more

You gave me a phone number which was probably in use to someone else within the preceding 10 days! And the person who had it before must have owed everyone in the country because I get nothing but an... See more

Three weeks ago, in the course of switching from Verizon to Boost (big mistake) after Verizon released my phone number 763-389-9399, while speaking to the Boost technician the line went dead. Now my p... See more

Contacted about an account that was opened using my name and email by someone who was not me. Called prior to the Sim being activated to request the account be closed. Assured multiple times the acco... See more

Got a iphone 16 pro months ago got stolen first week of having and they talking 150 bucks like i just paid yall 300 and never got the screen protector that was supposed to come with the phone as it... See more

Worst ever, such a mistake to move to Boost, 6-9 calls on 1st day to get things working, no 2 reps had the same info, 5 hours wasted, promised a $17 credit per line for their ineptness and then gav... See more

Worst ever, such a mistake to move to Boost, 6-9 calls on 1st day to get things working, no 2 reps had the same info, 5 hours wasted, promised a $17 credit per line for their ineptness and then gav... See more

Data is slow on this plan sometimes I don't receive messages or unable to send some messages on phone and I paid my next month phone bill thinking my days works be refreshed but it's not it's still sl... See more

Worst ever, such a mistake to move to Boost, 6-9 calls on 1st day to get things working, no 2 reps had the same info, 5 hours wasted, promised a $17 credit per line for their ineptness and then gave... See more

absolutely worst customer service ever. Only place i've ever seen where you can pay them nearly $1k to get treated like trash. Completely incapable of providing service to their customers. Held my p... See more

The tech was very helpful in setting up or phones, we appreciated his help. the only concern was that our voice mail was not included in the phone system, after a few calls my son made to Boost, we... See more

Phone customer service is horrible! We are having to shut our phones down and reboot them almost daily, due to some sort of system failure. I could not even hear the associate, due to all the backgr... See more

The company lets its users associate someone else's e-mail address with their account, without any verification. You're just minding your business somewhere else in the world and some Australian just... See more

I’ve been a Boost Mobile customer for 15 years now, and the best thing I can say is that I rarely ever have to think about them. I haven’t had to call customer service for anything other than a phone... See more

Seen an ad on FB for ten dollars first couple months and selected. I was charged over a period of two weeks and seven representatives not one was able to assist me, not one made any sense they could n... See more

I've been a boost mobile customer since the beginning when chirp phones was out....I think boost mobile is one of the better phone companies but I feel like especially with ppl like myself who's been... See more

We were with a different carrier for over a decade and we were happy with their services but as soon as we upgraded to 5g phones our texting became unreliable. Nothing they suggested fixed anything. O... See more

still new to service and use. Buying experience was convenient. Sales rep helpful @ purchase time. Cost is more than anticipated initially..does Boost have direct reps to speak with over the phone-... See more

What a crappy way to do business, this is the 3rd time its happened. Forced to install apps, cant delete or bypass the message. I'm forced to do the dance and un check the apps to continue to make it... See more

Boost Mobile offers great value with its $25/month unlimited plan and no contracts. 5G speeds are solid in urban areas, and bringing your own unlocked phone is easy. Coverage can be spotty in rural lo... See more