Purchase was easy and delivery timely. Only disappointment is that I buy Fly London shoes because they are made in Portugal and nowhere on the shoes does it say that. I've learned that sometimes Fly L... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.
LS7 1RG, Leeds, United Kingdom
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality boots and delivery was quick but unfortunately they were tight around my feet. They would have been excellent for my calves. Returning them was quick and easy.
i was please with the item and it was deliver on time .
Ordered a bag on the 3rd February, the website mentions an estimated delivery time of 2-4 days, yet it is now the 12th February and it has yet to arrive. As a matter of fact, The royal mail have yet to receive the parcel. This was a valentines day gift and now im going to have to have that awkward conversation with my partner. Cheers, Wont be buying again.
I was very happy to get some Veja trainers to replace my existing ones for a very competitive price. They arrived quickly too. I would definitely consider shopping here again.
I'll start by saying that I don't usually leave reviews for companies but wanted to in this instance, to help others who are in the same situation as me, being a first time customer of this company and uncertain about buying anything from them. Customer service quickly answered my question about where the item was made (Turkey) which led me to purchasing it, since Turkey is known for great leather products. The price was competitive, there was an additional discount as well, and it took only a few days to deliver via the standard shipping method. Overall a positive experience and I'm really pleased with my purchase so far. They're on trend and well made (coming from someone who usually splurges on designer goods). Thank you!
First time ordering trainers, they were lost in transit. I told Daniel footwear in a phone call ho w quickly I needed them, and they sent me another pair which I received just before Christmas which was about 24 hours later
Came on time shoes ate exactly as discrided fantasic price i have bought shoes from daniel shops always loved this company
Good choice of well priced shoes. Delivery was prompt. Shoes came well packaged. Unfortunately, beautiful though they were, they were too narrow for me so I had to return them. Customer services was very helpful when I had to contact them about a returns code. I would definitely use this company in the future
Quick delivery and superb quality of boot. Really happy with the packaging too to protect them. The colour was beautiful. Really happy with my purchase.
The Birkenstocks look good and were delivered promptly .

Reply from Daniel Footwear
For one they stock my favourite brand Fly London and the boots were in the sale with an extra 15% OFF. The website is easy to use and the delivery was prompt and no problems.

Reply from Daniel Footwear
Lovely shoes but sadly they didn’t fit my weird shaped feet. However - and this to me is important for an online retailer - returning them was easy, customer service was excellent and the refund was swift. All of which means I will probably purchase again in the future.

Reply from Daniel Footwear
I paid for delivery...the boots were too big so paid for return. £8.49 for nothing! I won't be using them again.

Reply from Daniel Footwear
Love the tan boots but size wise small so I had to return these
Quality very good & affordable price
Good all round service, nice to be able to talk to someone on the phone ..
Good quality shoes

Reply from Daniel Footwear
The worst experience I've had so far. I had to pay $42 in customs, even though it's paid by the people who sent the product and the number was sent wrong and they wrote to me in an email that they would deduct another £30 from the value of the sneakers if I returned them. So a pair of sneakers worth $123 ended up costing $165.33 plus another £30 return $206.33. And if they wanted to send me another size I guess I would have had to pay another $42 in customs. That's a total of $248.33. and now they will sound like they are sorry for my unpleasant experience, but that's it! and I am left with a pair of sneakers that are not even worth the discount price and smell horrible of mold or who knows what where they were kept, and with the money taken. because they don't know how to make business and that these stores that only want to profit from the cause need to be controlled. so be Cautious where you order online!!

Reply from Daniel Footwear
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.