Daniel Footwear Reviews 17,334

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the competitive prices and the variety of footwear available. Consumers highlight the reliable order fulfillment and speedy dispatch. People are also pleased with the quality and unique style of the products. The ordering process is generally considered easy, and many reviewers mention positive experiences with prompt delivery. However, some reviewers have reported issues with sizing, noting inconsistencies across different brands and styles. A few customers experienced problems with returns, including unexpected charges and confusion regarding delivery addresses. There are also isolated mentions of receiving items with minor defects or in less-than-ideal packaging. Despite these issues, many customers express overall satisfaction and a willingness to make repeat purchases.

Based on these reviews

Rated 4 out of 5 stars

Purchase was easy and delivery timely. Only disappointment is that I buy Fly London shoes because they are made in Portugal and nowhere on the shoes does it say that. I've learned that sometimes Fly L... See more

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Rated 4 out of 5 stars

Only giving 4 stars because I had to return the items. But it's worth giving a review here because the boots arrived quickly, they made it easy to return them, and the refund was processed straight a... See more

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Rated 4 out of 5 stars

Prompt arrival, good quality shoes but I’d also accidentally ordered the same shoes from another company that were cheaper. I returned them as per policy - said that £2 would be taken off my payment f... See more

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Rated 4 out of 5 stars

Quality of service was good. Easy ordering prompt delivery, easy return. Quality product . The only reason returned was although ordered correct size they were too big and too narrow, and very hea... See more

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Rated 5 out of 5 stars

Delivery time was not bad given it was international. These boots are truly beautiful and I love the extra height the platform sole provides (I can’t wear heels). I’ve found that some styles of London... See more

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Rated 5 out of 5 stars

Beautiful biker boots in a lovely chocolate brown suede. Very comfortable. Only second time of wearing on a 3 day trip to London. 40k plus steps and no rubbing or blisters. True to size, toe box not t... See more

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Rated 5 out of 5 stars

I ordered two pairs of beautiful suede boots because I couldn't decide which pair I liked best. They were both so lovely I kept them both! Lovely quality and classic style - thank goodness Knee Boots... See more

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Rated 5 out of 5 stars

First the good, competitive prices are welcome alongside the established and different makers of the foot wear sold. Daniel Footwear have been very reliable in getting their orders sent in the time th... See more

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Rated 5 out of 5 stars

Company had in stock exactly what I wanted, fly London black patent boots at a very competitive price. I was impressed with the website and the speedy dispatch. Many thanks will definitely use again... See more

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Rated 5 out of 5 stars

I had to reorder an item but I needed it in time for Christmas. I received excellent customer service from Ola Jasiak who was patient, courteous and very kind. He went above and beyond his duty to acc... See more

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Rated 5 out of 5 stars

I received these mules within a matter of days. The mules are so pretty and very comfortable to wear, I cannot wait until the summer so that I can show them off. I was so pleased with the sale price... See more

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Rated 5 out of 5 stars

Beautiful, unique shoes as always from Daniel Footwear. I found you 23 years ago on Hampstead High Street and have never looked back. I now buy online as there is no store close to me in the Northeast... See more

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Rated 5 out of 5 stars

Really lovely boots. Beautiful, comfortable leather and excellent quality. Sizing on these Alpe boots comes up large. I’m usually a size 38 and they were too big but 37 was a perfect fit. Customer ser... See more

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Rated 1 out of 5 stars

Apparently Royal mail never updated the tracking number and parcel went missing, after contacting Daniel’s.., they came back to be really fast and refunded me. Ten days has passed and still haven’t... See more

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Rated 3 out of 5 stars

Unfortunately they were really tight so cannot wear but fit my sister so at least no waste. They are very much on the small side. I also had to pay additional customs charges which I didn't realise. O... See more

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Rated 3 out of 5 stars

Love the product although I need a different size. However, paying for an expensive branded item I was disappointed to receive them in a beaten up old generic branded box. Clearly not the original. I... See more

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Rated 1 out of 5 stars

Wouldn't have posted a review if I hadn't had a link requesting it. I ordered a pair of boots from Daniel Footwear. Not suitable. Returned them. £2 delivery return cherge. No problem. But only refunde... See more

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Rated 1 out of 5 stars

Made an order on a sale item advertised on social media, money debited. Then they cancel the order with no explanation (checked and it’s out of stock so assuming a rush of customers from the advert).... See more

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Rated 5 out of 5 stars

Ordered online from this company who I'd never heard of before and was a little nervous, but all was very smoothly transacted. Notifications sent and my new trainers are amazing! Would recommend using... See more

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Rated 1 out of 5 stars

When I received my order Ilene mules I realised immediately they were huge way too big for me. You should warn customers that they need a size smaller if not 2 sizes smaller. It’s a bit unfair to pay... See more

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Rated 2 out of 5 stars

Item delivered in a very poor fashion. Ordered a Coach purse as a gift - I expected this to be delivered in a dust cover or reasonable packaging, however it arrived in a burst and ripped polythene bag... See more

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Rated 2 out of 5 stars

Quite disappointed that the day after I purchased my boots and bag I received a 15% off code - this would've meant another £45 off. Also I ordered 2 pairs of boots they arrived separately and I needed... See more

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Rated 1 out of 5 stars

Unfortunately may experienced was unexpected and terribly disappointing. This was the first time my foot have severely damaged after some walk because of the shoe I had purchased. I have emailed and p... See more

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Rated 1 out of 5 stars

Terrible experience from start to finish. First, I received the wrong size — a 39 inside a 38 box. After returning them, the replacement pair was just as disappointing: the shoes were covered in glue... See more

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Rated 1 out of 5 stars

Terrible experience from start to finish. First, I received the wrong size — a 39 inside a 38 box. After returning them, the replacement pair was just as disappointing: the shoes were covered in glue... See more

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Rated 3 out of 5 stars

I was disappointed with dents in one of my Birkenstock shoes. The holes in one of the buckles was bigger than the others too. All in all the shoe looked odd. I paid 70 euro for them (20 customs inclu... See more

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Rated 1 out of 5 stars

Never received the item… called the company & was advised that they wouldn’t be able to issue a refund until after 48 hrs. Even after waiting an additional 4 days for my order (Still waiting on my ref... See more

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Rated 3 out of 5 stars

Can't fault ordering & speedy delivery, lovely boots, just what I was looking for, however, I never got to try them on as I couldn't get my feet in them, so narrow & no zip. If you have sparrow legs &... See more

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Rated 1 out of 5 stars

I bought a pair of boots expecting a top quality product. Unfortunately one of the zips broke and since this was outside of the 6 months warranty, thecompany wouldn't help me! A zip breaking is a manu... See more

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Rated 4 out of 5 stars

Sadly I have yet to keep a purchase as every item I have ordered last couple of years has not fit properly. 1st item far too long and read elsewhere online to size down for this particular brand... See more

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Rated 5 out of 5 stars

Always find that wearing the Birkenstock range is easy and comfortable. This is my third pair and totally happy with the purchase. It was easy to order online and delivery was quick. The web page... See more

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Rated 4 out of 5 stars

Delivery was fast. As I decided to return the boots, I'd had to pay £5.75 for delivery, then another £2.00 to return (deducted from the refund). This is all clearly stated on the website so was ex... See more

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Rated 4 out of 5 stars

Everything about my experience shopping online with Daniel Footwear was brilliant apart from one small issue it was very confusing on the website about delivery address. Mine was wrong because it too... See more

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Rated 2 out of 5 stars

I understood that I would have to contribute to return postage if boots didn't fit and the returns page said it would deduct £2 from refund but when the refund was made they actually deducted £7. I w... See more

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Rated 4 out of 5 stars

Quick shipping to Germany, everything went smoothly. Shipping to Germany is really fairly priced. Great experience service-wise. Love the jacket and looks exactly like it was shown. Only negative poin... See more

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Rated 1 out of 5 stars

Wife out 1 hour in harrogate with new pitted leather studded block heel sandals on and noticed a different sound. The poorly attached end 1/4 inch thick capping on the wedge heel had come off and... See more

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Rated 1 out of 5 stars

I ordered silver platforms for my graduation from the US. When they arrived, I noticed multiple scratches, and the sole appeared worn, making them look old despite their high price. Additionally, I ha... See more

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Rated 5 out of 5 stars

Prompt and efficient. I thank you for that and love my black and my white platform trainers. Unlike other things I've bought on line from other countries they were here quickly. I wanted to get them b... See more

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Rated 1 out of 5 stars

No indication at time of purchase of the $65 in duty fees I had to pay having these shipped to the US. Did not find out until the day before delivery. Customer service terrible! This information shoul... See more

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Rated 5 out of 5 stars

Great item in perfect condition, I have never ordered from this website before but reading the reviews on trustpilot made me feel a little better. I ordered the Coach Tabby 26 in Merlot and shipping w... See more

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Rated 4 out of 5 stars

Super quick postage, unfortunately one pair of boots had a cut in the leather and the other pair were too tight around the heel, so both had to be returned. Couldn’t order a bigger size as they don’t... See more

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Company details

  1. Shoe Store

Information provided by various external sources

Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Ordered a bag on the 3rd February

Ordered a bag on the 3rd February, the website mentions an estimated delivery time of 2-4 days, yet it is now the 12th February and it has yet to arrive. As a matter of fact, The royal mail have yet to receive the parcel. This was a valentines day gift and now im going to have to have that awkward conversation with my partner. Cheers, Wont be buying again.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

I'll start by saying that I don't usually leave reviews for companies but wanted to in this instance, to help others who are in the same situation as me, being a first time customer of this company and uncertain about buying anything from them. Customer service quickly answered my question about where the item was made (Turkey) which led me to purchasing it, since Turkey is known for great leather products. The price was competitive, there was an additional discount as well, and it took only a few days to deliver via the standard shipping method. Overall a positive experience and I'm really pleased with my purchase so far. They're on trend and well made (coming from someone who usually splurges on designer goods). Thank you!

February 2, 2026
Rated 5 out of 5 stars

First time ordering trainers

First time ordering trainers, they were lost in transit. I told Daniel footwear in a phone call ho w quickly I needed them, and they sent me another pair which I received just before Christmas which was about 24 hours later

December 23, 2025
Rated 5 out of 5 stars

Good choice of well priced shoes

Good choice of well priced shoes. Delivery was prompt. Shoes came well packaged. Unfortunately, beautiful though they were, they were too narrow for me so I had to return them. Customer services was very helpful when I had to contact them about a returns code. I would definitely use this company in the future

February 2, 2026
Rated 5 out of 5 stars

Real quality!

Quick delivery and superb quality of boot. Really happy with the packaging too to protect them. The colour was beautiful. Really happy with my purchase.

February 2, 2026
Rated 5 out of 5 stars

Very happy 😊

For one they stock my favourite brand Fly London and the boots were in the sale with an extra 15% OFF. The website is easy to use and the delivery was prompt and no problems.

February 2, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for the review!

Rated 5 out of 5 stars

Excellent customer service

Lovely shoes but sadly they didn’t fit my weird shaped feet. However - and this to me is important for an online retailer - returning them was easy, customer service was excellent and the refund was swift. All of which means I will probably purchase again in the future.

February 2, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for the review!

Rated 1 out of 5 stars

I paid for delivery...the boots were…

I paid for delivery...the boots were too big so paid for return. £8.49 for nothing! I won't be using them again.

February 2, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Hello Francesca,

Thank you for taking the time to leave your review.

We’re really sorry to hear that the boots weren’t the right fit for you. We completely understand how disappointing it can feel to pay for delivery and return postage when something doesn’t work out.

Unfortunately, as outlined in our returns policy, delivery and return charges are non-refundable where an item is returned due to sizing or preference. We do try to keep our postage costs as competitive as possible, but we appreciate that it can feel frustrating when the fit isn’t quite right.

If you ever need any assistance with sizing advice before placing an order, please don’t hesitate to contact us — we’re always happy to help where we can.

We’re sorry this purchase didn’t work out for you and appreciate your feedback.

Kind regards
Daniel Footwear

Rated 4 out of 5 stars

Tan Boots

Love the tan boots but size wise small so I had to return these
Quality very good & affordable price

February 2, 2026
Rated 5 out of 5 stars

great boots

great boots - great delivery time

December 29, 2025
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for the review!

Rated 5 out of 5 stars

Good all round service

Good all round service, nice to be able to talk to someone on the phone ..
Good quality shoes

January 30, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for the review!

Rated 1 out of 5 stars

The worst experience I've had so far

The worst experience I've had so far. I had to pay $42 in customs, even though it's paid by the people who sent the product and the number was sent wrong and they wrote to me in an email that they would deduct another £30 from the value of the sneakers if I returned them. So a pair of sneakers worth $123 ended up costing $165.33 plus another £30 return $206.33. And if they wanted to send me another size I guess I would have had to pay another $42 in customs. That's a total of $248.33. and now they will sound like they are sorry for my unpleasant experience, but that's it! and I am left with a pair of sneakers that are not even worth the discount price and smell horrible of mold or who knows what where they were kept, and with the money taken. because they don't know how to make business and that these stores that only want to profit from the cause need to be controlled. so be Cautious where you order online!!

January 30, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Hello Alexandra,

Thank you for taking the time to leave a review. We’re sorry to hear you were unhappy with your experience and would like to clarify a few important points for accuracy as we believe you have missed some key information.

Firstly, Daniel Footwear is a UK-based retailer, and all products are listed in UK and European sizing, with size guides clearly available on our website. Unfortunately, the incorrect size was ordered by yourself due to a misunderstanding between UK and US sizing, rather than an error on our side.

Regarding customs charges, these fees are applied by the US government and collected by US Customs, not by ourselves. We do make this clear to international customers through our delivery information, terms and conditions, and on-site notices prior to purchase. These charges are entirely outside of our control and are not paid by the sender.

With respect to return costs, our international returns policy clearly states that return shipping fees are the responsibility of the customer. Where we arrange a collection, the cost is deducted from the refund, which was explained at the time. This information is fully available on our website before placing an order.

We’re sorry that this experience did not meet your expectations, but we believe the order was processed correctly and in line with our published policies. If you would like to discuss this further, our customer service team remains available to assist.

Kind regards
Daniel Footwear

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