Debenhams Reviews 46,754

These sandals are ideal for evening wear, fit very good & comfortable. They are extremely good value being half price in sale !! I ordered on Monday they were delivered by Wednesday packing was excell... See more

Debenhams website is easy to navigate and orders are confirmed right away. Deliveries are quick and returns are easy takes a little bit longer to process depending on the company the item is from. T... See more

Still no return label. Still no refund. Still have half a useless order sitting in my hallway taking up space. They keep closing my tickets as "resolved" even though nothing has been resolved. Feels... See more

Enough is Enough clearly despite the continued influx of complaints regarding the absence of customer service at Debenhams it's time for further action!! If you are leaving a 1 star review... See more

Having read past reviews we took a risk and ordered a kitchen table from them. True to form it was from a third party provider. Delivery details were a little slow coming through, especially as compar... See more

Everything re making my online orderwas great & so easy to do, BUT unfortunately delivery definitely wasnt .... was delivered v.late & had just been left at my front door in full view to anyone pa... See more

Made order through Debenhams. Item sent from Ashwood Leathers. Had an excellent service. Be aware to read all the small print while ordering as there is a box pre ticked with order protection which wi... See more

AVOID at all costs!!!!!! Scam company....Ordered a dress for wedding which has never left the warehouse, evri saying still with sender, sender saying out for delivery please give up to 9pm...... canno... See more

Dreadful experience completely ignored all my emails . Bought Christmas tree too small eventually told me sister company not them ! Then nightmare with them after getting in touch with trading standar... See more

Ordered chairs. Didn't get anything delivered. tracking provided didn't work. Unable to contact them, their customer service is only by email. Charged 4.99 postage and was charged [without my knowle... See more

Always buying two items, comes in separate deliveries. Depends on from which website shop debenhams is selling the item. I received items quick, but the last one with rugs purchase, I should contact t... See more

Love the Debenhams payday sale. I got the ClearSkin Glow II LED mask last month and it's absolutely brilliant. Debenhams customer service were brilliant when I contacted their customer service as I wa... See more

Placed order on 30th Dec, expected delivery around 5th Jan when taking New Year into account. Email said would be delivered by 9th Jan. Dispatched on this date so now expected 12th Jan. Disappointed... See more

Order arrived quickly and all fine, but return has not been processed. Returned order on Tues 23rd Dec and still not got my money back. My advice - only purchase if you are 100% certain you'll... See more

This is the reply I just received to a complaint I made 7 weeks ago - Debenhams clearly have no respect for their customers. Please don't give them your custom. Hi There Thank you for taking... See more

Zero stars if this was an option. 3 weeks into returning 2 items and sti no refund. Useless communication via email AI bots who cannot locate any information from email addresses. to post addresses. h... See more

Placed two orders beginning of January. One left by my doorstep but courier company and has gone missing. Filed their missing parcel document several times for them to keep changing the docu... See more

Follow up review. Item purchased online, arrived broken. Numerous contact with bots, numerous photos, details sent, absolutely no luck at all. Absolutely completely stay away from this company,... See more

Painful customer service via messenger. Take ages to reply. No contact number. Had to chase acknowledgment of a confirmed return and way beyond 14 days and still not been reimbursed despite regular me... See more

I received my order very quickly, well wrapped & as described, with no defects. (A good quality 100% cotton duvet cover set, discounted from £90 to £30). I appear to have had a rare positive experienc... See more

Enough is Enough clearly despite the continued influx of complaints regarding the absence of customer service at Debenhams it's time for further action!! If you are leaving a 1 star revie... See more

I ordered an electric fire for my media wall, the order process was really easy to navigate through. The delivery came 3 days before arranged delivery date, which was really convenient. The fire is e... See more

Debenhams are operating a scam service Received a faulty watch so requested a refund No human interaction possible as you simply get fobbed off by an A1 bot asking the same questions about order n... See more

Missing delivery. Ordered 3rd Jan 2026, was expected by 13th Jan, now 5th Feb and have chased many times but can't get to speak with anyone, just automated text reply. It is not acceptable as this d... See more

Expected delivery near mid January, it arrived 2 days after I ordered. Luckilly I'd dismantled the two chairs I was replacing, otherwise don't think the living room would have accommodated 2 chair... See more

Notifications brilliant, arrived on time and th delivery guys unpacked the furniture and placed each piece and made sure every piece was working. Properly . Very friendly too lovely guys couldn't faul... See more

Fantastic service from Debenhams. Came well before time stated when ordering. Glass table was wrapped impeccably!! Delivery men were awful though. Literally dumped it in my moms doorway and she couldn... See more

Awful company to deal with! Ordered 2 gift sets , both came opened and damaged so obviously had not been checked before being sent. Had to fight to arrange return, customer care is non existent and it... See more

Bought earrings 1stJan £30.49 not received them Royal Mail didn’t recognise tracking number then was told they were sent 5thJan but not to my post code.Debenhams not taking any responsibility even th... See more

Very please with our purchase from Debenhams, ordered on 19 and delivered on 22 Jan 26. Delivered by DBZ Partner - John Cotton Group. Have only used the Slumberdown heated underblankets for a week n... See more

Ordered perfume, was sent with evri in November 2025...never received, asking for refund constantly and being told it was issued on 1st January 2026...still not received and now saying because its ove... See more

Poor experience with ‘their partner’ providers. My item was a week later than advised even with next day deliver.. Return took 4 weeks to receive my money back and I was charged return delivery whi... See more

Terrible experience, customer service non existent! Ordered 3 dresses wrong sizes delivered and was charged extra for protection delivery charge when I didn’t not ask for this. Overall have lost £15.... See more

Customer care team has poor communication skills over chat. They start the message without Hi or Dear Customer... It is for me unprofessional. They didnt put any name at the end of message.... See more

Bought a ceramic bowl. Their courier left the parcel on the floor in a public park 50m down the road and claimed it was delivered. 6 weeks later and about 40 messages with Debenhams useless customer s... See more

Lesson learnt will never order front debenhams online again Impossible to return unwanted item 1st page states order found 2nd page with same details states order not found therefore unable to pro... See more

DEBENHAMS IS RUNNING AN INSURANCE SCAM! Over half my order hasn’t arrived. Website says everything has been delivered. Customer service has been appalling. Then I realised that I was charged over £... See more

I ordered 2 different quilts last November. Wanted to return 1 and they sent me a return label. Turns out it was the wrong return label. That was 12th December. I have over 50 emails and other con... See more

‘Express delivery’ on an item ordered online 2026-01-28, still no delivery which was expected yesterday. Contacted chat response was quick from KAI the AI assistant confirming courier details b... See more

Bought wife new bag as Christmas present, return started on 02/01/2026, via text chat, still after several messages with customer service got the return message “Return Instructions: No specific ret... See more

Enough is Enough clearly despite the continued influx of complaints regarding the absence of customer service at Debenhams it's time for further action!! If you leaving a 1 star review for... See more

Phone hacked December 25, A gift card was purchased & used by hackers,i sent lots of emails asking for it to be discounted from my account, contacted relevant fraud team to investigate,so theres proo... See more

Would not recommend anyone to buy from this store complete rip off over priced wrong items. Customer service is abismil. Bought an item at Christmas sent back to store not received any correspondence... See more

Awful customer service experience, have ordered a few things from this site but any issues that led to return is a big problem. Either no updates or no refund, having to chase them constantly. I would... See more

Orders arrive in good time and are as described. However, if you need to return,this company is a complete nightmare. I have spent many hours talking to a robot who cannot help and just keeps giving... See more

Terrible customer service, returned faulty lamp months ago, no refund, can only contact by email, responses take weeks and then they don't even understand what the initial issue is. Avoid. I will nev... See more