Dialdirect Reviews 25,763

Dialdirect have an easy to follow website that provided a car insurance package with extras that could be opted in or out of . The price offered was very competetive. Once you have created your onli... See more

The price of this comprehensive policy was almost £175 less than my previous insurers latest annual cost. The policy included add ons that were included at no extra charge. I had never heard of Dial d... See more

My experience was overall ok. It does take a long time before you can speak to an actual human when phoning the call centre, The lady made it sound as if she was doing me a favour when I was swa... See more

My premium for renewal was taken from my bank 27/1/26, then I received an email saying my payment has not gone through. This was refunded to the same card on 4/2/26. I went on holiday 2/2/26. And... See more

When my car insurance renewal became due I was offered several companies by Confused.com. Dial Direct’s website was easy to navigate, the cover was the same as my then-current provider, and the price... See more

Had car insurance with Dial direct and tried to change my car online but system would not allow the change. Tried calling them at 17.30 and didn't answer my call despite several attempts even though t... See more

My car insurance was up for renewal. However, my current insurer had escalated my insurance by over £120 from last year! Looking through the various insurance companies via Confused.com, Dial Direct p... See more

Well priced and full options at acceptable additional cost. Moved from my previous insurer as they wanted 27% more this year. I compared on a comparison site and that insurer quoted me 31% less tha... See more

Apparently transferring 4 years No Claims DISCOUNT to your policy raises your premium by over £130. I was not expecting money off this year, but an increase? Insurance companies are criminals. B... See more

Arranged my car insurance over the phone today, spoke to a helpful and friendly advisor sorted quickly. Got everything I needed including breakdown cover at a very reasonable price. I would definitely... See more

Dial Direct offer both telephone and online contact. Their website is clear and easy to navigate. The price was extremely competitive against those insurers that only offer online comms. TBH, that's w... See more

Booked online and seamless experience. All my documents are accessible via my account through the online portal. I would prefer if my breakdown cover was more individually managed rather than having a... See more

Good price on go compare so signed up. The got an email the day the insurance due to start claiming discrepancy on the CUE database. I rang to correct this and the price went from £875 original q... See more

My current insurance was coming up for renewal and the quote I got was double.Looked for alternatives and came across Dialdirect. What a find. Have now got far better cover, for a fraction of the cost... See more

Well this is my insurance provider, and I’ve called them about an issue about an apparent claim I had made previously which nothing come of it with my previous insurer, and I have a letter from my pre... See more

Amazing customer experience via their Chat service. So speedy to discuss insurance quote and very accommodating. I incorrectly made entries that where the wrong dates etc but was able to sort that. De... See more

Speedy response Fulfilled all requirements. Quoted £300 less than my previous insurer. On comparison with other sites who came in only slightly more than this quote it was clear that my previous insur... See more

Dial direct has saved me £400. I had stupidly stayed with my previous company Esure and just let my car insurance auto renew each year. I could have saved a small fortune had I bothered to change to D... See more

DD called me following my complaint about not being able to access my 'online account'. I had tried several times only to be greeted with the same mesage telling me there was a technical error - try... See more

Sign up & year 1 both fine, however…Presumptive renewal process. 10% year on year price hike despite no claims & longer NCD. Closed on Sundays. Further 5% price hike due to spouse changing jobs. No a... See more

Insurance Taken in good faith and Deposit paid,CUE had a discrepancy to which i spoke with them about 24hrs after policy was taken.Attempted to Double my premium from £260 to £490!!,,,altho i went bac... See more

Rang over 5+ times with waits of over 5 min each time only to be cut off. Tried their virtual assistant instead desperation only to be told to ring an operator! Rubbish customer service just like mo... See more

I’ve just taken out a new policy with a different provider whose cancellation charge is £14. Dialdirect charged me £60 to cancel my policy after a 10-minute phone call, as they were unable to provi... See more

Quoted for car insurance through a common online broker, the actual insurance was then increased when the documentation was checked (more than double!) which I did expect would happen but not by as mu... See more

Terrible experience. I called as the quote mysteriously increased by £200 compared to the quoted amount in the moneysupermarket results. None of my details had changed. They said valuations were alwa... See more

Absolutely awful service from this company, the treatment my disabled wife has endured has been nothing short of disgusting. We have had the phone put down several times , laughed at by call handlers... See more

You waste your time with this company. I called three times. Each call involved long waiting with no outcome. Advisors spoke like robots. Poor communication. No listening at all, no matter... See more

Caution !! Do not get policy from this company they are not less than scammers. Cancellation fees. If you miss payment you will be charged extra fees. Very very poor customer service. Even you can'... See more

I telephoned directly after having a quote on line. They needed to review my quote but I asked for all the same information to be used. Having started my policy I realised that they had adjusted my ex... See more

Have been asked to supply more information before the initial premium quoted. I have been told that the premium is going up. The email I received from the third party had recorded in the email which... See more

I'd give it zero if that was an option, 2 separate customer service ppl promised to send my NCB certificate today. They say it takes an hour to get me off the phone and they never send it anyway. Awfu... See more

Overall OK. Their telephone lines and computer system always seemed to be experiencing problems, especially when I enquired about renewing my policy so I was unable to negotiate any discount or chan... See more

Possibly the worst company I’ve ever dealt with. I changed my car and contacted them to update my policy – they refused to insure the new vehicle, so I had no choice but to cancel. Despite reques... See more

The process of taking out the insurance was easy. The policy hasn't even started yet, so I cant review any customer service or anything else about them, but they keep emailing to ask for customer rev... See more

Avoid ! I had an awful experience with the company when evaluating my car took over 1 month , repaired 2 weeks with no update, then I had to help them recover the costs as they put all the work on me!... See more

Took this insurance out via money supermarket and much less than 24hrs of taken policy out I cancelled, due to cheaper with my current insurance. Well within 14 day cooling off period! Refuse... See more

Worst insurance company ever. These people try to gouge extra money at every turn - they have no customer service with authority to act and simply rack up charges. God know what would happen if you ha... See more

Following beginning my Insurance for my car the direct debit was set up incorrectly by over £150 per month I called to inform customer services who didn’t appear to care. Informed me to w mail in. Af... See more

I was getting emails to advise a policy increase even though I sent through the documents. So I called. Getting pass the auto voice took a long time. Eventually i was put through to Lebohang. What... See more

Extremely competitive prices, much cheaper than the renewal price I'd been quoted by my current insurer. There was a problem, however, and I found it frustrating that although I'd replied to the 2 em... See more

the south African company dial direct took £890 from my account and are really mucking me about 17 phone calls to them !!! they behave like scammers! ....I told them over phone that I wont be renewi... See more

The compare site sent us quotes for our upcoming car insurance. Dialdirect offered a great price. Liked the cover it offered and particularly the breakdown cover included in the price. The cover has... See more

Charged me a fine twice when trying to debit an expired card on my account. First time for a mid term adjustment, second time for an adjustment near end of policy date despite me attempting to update... See more

My first year with this company only a week or so. So far information provided or in contact with your employees was excellent very clear indeed. Insurance quote was very competitive which matche... See more

disgusted with Dial Direct. replacement car, exactly the same model, wanted to increase my insurance cost by over £1000...... then there was an amendment fee of £35, or if I wanted to cancel, which... See more