imile.com Reviews 5,229

Pretty bad. This is my first delivery from imile. Last week they didn't deliver due to 'incorrect address', the address was correct. The parcel went back to the 'warehouse' wherever that is. I'm gues... See more

Most useless courier's I've EVER HAD TO ENDURE in 40 years of business. NO CUSTOMER SERVICE, drivers who can't read English or find the delivery address clearly stated, take it back to depot and canno... See more

ZERO CUSTOMER SERVICE - LOTS OF OPTIONS NONE MAKE A DIFFERENCE Only way to elicit any response LinkedIn messaging online web form - DOES NOT WORK email (customerservice at [company name] dot... See more

Can't deliver to a parcel locker. Driver said no depot collection available, suggested I meet him somewhere but now not answering txts to arrange pick up. Responses from company in Chinese on websit... See more

Honestly the worst courier experience I’ve had in a long time. They couldn’t even deliver a parcel to an Australia Post shop which every other courier manages without drama. I use PO Box Plus whic... See more

This is the worst delivery service by a mile, it deserves a negative score it's so shit. Dishonest delivery staff mark packages as signed for and they also throw them over my 6ft 4 fence. Would like... See more

I was at home and saw a driver leave my item (not in a secure location). I went out to see then returning from their car with another item, pick up the first one and then ‘deliver’ the second item... See more

absolutely pathetic and dishonest... eveytime had a purchase and they have used this company have had issues...says del attempt made!!! video surveillance proves otherwise and everytime tracking says... See more

Received an email stating that my package was out for delivery on Saturday morning. Waited around all day for the delivery but it never happened. Why send an email saying out for delivery when they kn... See more

Absolutely terrible service. My pick-up was marked “out for pick-up” for 4–5 days and nobody came. Both of couriers declined my calls over and over, today when he finally answered he said “I’m... See more

I have had a package out for delivery 4 times now and 4 times in a row it's been taken back to their depot. The customer service says they don't have any direct contact with the depot or anyone in th... See more

They only get one start because you can't give -5. Absolutely the worst. Of eight deliveries I've had ONE left at the door and one hurriedly delivered at 1am after I made a complaint. Wouldn't be so... See more

Packages not delivered saying I wasn't contactable but I'm sitting in my lounge room, delivery times/dates blown out, updates not accurate etc. One package arrived (after I received a refund) a month... See more

Purchased on AliExpress and they deliver with this nasty company imile. Package stuck in LUCCA warehouse for 2 weeks. No way to contact them and ask for delivery. Email and number don’t work and can’t... See more

My package arrived completely open, with the most expensive item missing. Their company was not interested in the slightest. Absolute pain in the a$s to get them to take it seriously. As yet, no actio... See more

Absolute shysters. My order has business name and address. They notify they'll deliver Saturday. I finally find a way to reschedule delivery to Monday. Then they notify they have rescheduled and will... See more

Very Poor service. My parcel stolen by delivery person and try to inform no one call back or nothing happen yet. Many complaints made but as per the them system was entered delivered. Delivery person... See more

Blatant liers, there has to be something done about this shonky outfit. And what the hell has Temu got to do with iMile? They claim they have no contact with iMile. Temu is complicit here too. You can... See more

I ordered a package more than a month ago. I never even heard of iMile before. They messed up the address, never contacted me, no delivery person call, only some email about the failed delivery. On a... See more

Worst service Do Not Use. We live in an apartment building. Driver is on camera pulling into driveway . Not getting out and pressing intercom for apartment number. Instead we received update failed d... See more

Arrived 10/3/25. went between cities and is now sitting since 19/3/25 in Auckland dististribution Centre. Cannot deliver outside Aucland and not to POst Office Box. Other parcels ex Temu via Aramex d... See more

For 5 days we have received notice: "Sorry we missed you, unsafe for ATL, will try again" despite having left packages previously. One of the times was 6:23AM so the driver apparently drove in and... See more

Only entering one star because I have to..... Worst courier service ever!!!!! They try to deliver to business addresses outside of business hours, then they send you an email saying it's being res... See more

Happened twice already even after giving feedback, drivers just throws your package over the gate and let it sit there waiting for rain or someone to steal it, and they even take pictures of them doin... See more

Two deliveries weeks apart were NOT delivered. Tracking had multiple entries stating “Out for delivery” but then return to DS minutes later. Tracking went on for days with no delivery made. SHEIN w... See more

Would never trust iMile couriers again. They need investigating they are lazy, dishonest and take no care whatsoever of your package. Three times out of three using this company and every time they ha... See more

Lazy drivers, they do fake delivery attempts when they never attempted to even come we have a sign in clear view even saying leave parcels in mailbox or at front gate absolute shitty service Other... See more

Imile is useless plenty of daylight time to deliver parcels but instead the courier drivers wait until it's top late in the evening to deliver parcels they've been handed since the a.m morning. So ins... See more

An absolute SCAM of a company. Their POD showed they didn't deliver my parcel - it had a different name on it and address - and after 2 months of calling them up and getting the same robotic answers,... See more

I was scammed, thought I was buying CBD gummies. They sent like what it seamed to be like a legitimate tracking number. Parcel being delivered from Hong Kong, from a Switzerland website that was so fa... See more

Would give 0 but 1 star is minimum I will now not buy from AliExpress as this seems to be their preffered delivery partner. I have basically stopped reciving items with a range of "reasons... See more

Wow, god help you if your package ends up with this so called 'delivery' company... Drivers cannot read delivery addresses correctly and don't even attempt.. We get 10 - 30 packages delivered a week w... See more

IMILE PATHETIC SERVICE -Ordered from Temu, the order was split in 2 - NZ Post and Imile - NZ Post delivered last week... IMILE - shipping status stayed the same for days, and when emailed a generic re... See more

Less then one star - they delivered to the wrong address and they lost my daughters birthday present. Imile failed to admit liability until after I sent them google images of the location issues and t... See more

Wow what a shocking company, sat out for delivery for two days, then apparently incorrect address., never had an issue with a courier not being able to find a large apartment block, we are hard to mis... See more

They dont deserve any star. This is the worst courier or delivery company ive experienced in UAE. They have not delivered my package for the past 5 days since my package arrived. They keep sendin... See more

Received no follow up on my lost / stolen by delivery driver issue. Only Received a CRAPPY standard email that is listed word for word multiple times on reviews.... WARNING ... DO NOT USE THIS SERVI... See more

Appalling service!! 4 times they supposedly tried to deliver from early July to 29th. I was home each time and office/reception also open. 3 times they said wrong address but address correct. Other de... See more

Terrible Managment, u can’t reach anyone. When the call back, they let the phone ring once and hang up. Then I try to reach someone but no luck. Idiots, rude drivers, delivery past 9 pm and with attit... See more

DODGY NEGATIVE 5 STARS - NEVER USE THEM - MAKE SURE TO STIPULATE WITH YOUR SUPPLIERS NOT TO USE THIS "COMPANY" The "Bot" in WhatsApp isn't a bot just keep repeating your message and they'll cut... See more