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Interflora.fr Reviews 78,065

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the wide selection of flowers and gifts available, as well as the option to add personal messages. The ease of ordering, especially from abroad, is also appreciated. Some consumers highlight positive experiences with delivery services, mentioning on-time delivery and efficient service, especially when additional instructions are noted. However, some consumers report issues with the accuracy of orders, noting that the delivered items did not always match the selection or description. Some people mention problems with delivery, including delays, flowers not arriving, or deliveries being made without proper notification. A few consumers express frustration with customer service, citing difficulties in getting assistance or resolving issues.

Based on these reviews

Rated 4 out of 5 stars

My French is weak but very nice selection of flower designs + greeting cards. I had trouble at the end with the system because it tried to connect me to an account (I live in Germany), creating s... See more

Rated 4 out of 5 stars

sorry for english bu it will be quicker for me: please let clients to go back and edit their basket and message for cart etc. without loosing information which had been already filled in on the checko... See more

Rated 5 out of 5 stars

According to the service about the flowers, everything was very good. According to the payment with Mastercard, it didn't work at all. Even the option to pay with PayPal didn't work on the site. Lu... See more

Rated 4 out of 5 stars

Vivant a l etranger, j utilise Interflora pour ma famille. Tres large choix. Mais attention avec Colissimo, ils ont livre avec 1 jour de retard. Quel dommage pour des fleurs.....

Rated 5 out of 5 stars

The roses sent to my mom-in-law were beautiful. I had been searching for a gift for her but couldn’t find anything. Then, today on her birthday, an Interflora ad popped up, and luckily, you offer deli... See more

Rated 5 out of 5 stars

Great selection of products and flowers. On time delivery with full service. Only one point negativ, no chance to change date or time after the order if there is a mistake in, at least I didn´t find... See more

Rated 5 out of 5 stars

It was great even though I’m American and I could barely understand the language. I’m doing long distance right now with my girlfriend and I’m so glad u guys can help me get her flowers for our annive... See more

Rated 1 out of 5 stars

The item was purchased on the 4th fornita delivery on the 5th to my wife for hwr birthday. She was contacted saying the item will not be delivered due to some urgency and that it will be delivered to... See more

Company replied

Rated 3 out of 5 stars

Usually the experience with the local florist in Gordes is great, I have used this service through Interflora many times over the past few years. I was disappointed with the order from yesterday for... See more

Rated 5 out of 5 stars

I am currently working in Saudi Arabia, and thanks to Interflora I was able to send to my best friend flowers for her birthday. What I really liked was the many choices of gifts they have and that you... See more

Rated 1 out of 5 stars

Absolutely terrible service! Ordered flowers 2 days prior for my mother's 80th birthday. Delivery was to be between 8am - 1pm, flowers never arrived! I had to visit local florists in my area searching... See more

Company replied

Rated 5 out of 5 stars

Our daughter was so happy to receive the flowers ! They were delivered the same day that they were ordered, beautiful blooms in excellent condition. Thankyou so much!!!

Rated 5 out of 5 stars

J’ai reçu la photo du bouquet par la destinataire j’ai donc pu constater que tout était conforme à la demande !

Rated 5 out of 5 stars

Easy to pick out the arrangement, sign the card and get the delivery scheduled for 3 days later. My daughter felt very supported by the flowers and Harry the bear for her daughter.

Rated 1 out of 5 stars

Ordered a plant for my mom's birthday which is still in preparation 2 months later. I send a couple of mails to customers service but never received any answer. I kept trying to get an answer from th... See more

Company replied

Rated 1 out of 5 stars

Ordered flowers 3-4 weeks ago that never arrived. We were first told we would get a refund, then the refund never arrived so I contacted customer service and they did not want to refund us and sai... See more

Company replied

Rated 5 out of 5 stars

I ordered a bouquet for a friend that she lives in France they delivered the flowers the same day quickly and the hoquet is amazzinggg thank y so much

Rated 1 out of 5 stars

1) le bouquet « d’exception » etait horrible et pas du tout au niveau du prix payé 2) j’ai recu une cinquantaine de emails de confirmation de livraison de votre part

Rated 5 out of 5 stars

I had a great experience with Interflora. The delivery was made right on time, just as promised, and the product was of good quality. The prices are very reasonable for the level of service provided... See more

Rated 1 out of 5 stars

They were really hard to get a hold of and the delivery never showed up on time. Had to chase them for 24hours before we finally had our delivery rerouted.! Just FYI we ordered flowers for a funeral... See more

Company replied

Rated 5 out of 5 stars

Having been let down by other online florists I keep coming back to Interflora, who give consistently reliable, good service. A good range of floral options at reasonable prices. Efficient deliveries... See more

Rated 1 out of 5 stars

My daughter in Australia ordered flowers for her father in Luxembourg. She was charged but no flowers were delivered. After complaining a refund was given and she ordered a second time. Still no flowe... See more

Company replied

Rated 4 out of 5 stars

La composition était semblable à celle commandée, mais l’inscription sur le ruban n’était pas conforme à la demande.

Rated 1 out of 5 stars

Do not recommend this platform I used previously . No more local flower shop in my city. Just one in a close city . Delivery done without calling the recepient. Person away. Refused a second delivery... See more

Company replied

Rated 1 out of 5 stars

Hello, I am contacting you regarding my recent order, for which I paid 60 euros expecting a bouquet of 60 high-quality roses, as advertised. What I received is completely unaccepta... See more

Company replied

Rated 1 out of 5 stars

Had to use vpn to place order... Also last order placed flowers delivered did not match selection paid for. When issue raised no actions were offered from interflora to rectify...

Rated 5 out of 5 stars

Very pretty and fresh flowers! 10/10 experience would definitely recommend! The service is great as well very nice people and very helpful!

Rated 5 out of 5 stars

Le bouquet reçu par ma Marraine était conforme à la présentation du catalogue. Merci !

Rated 5 out of 5 stars

Very happy with the ease of ordering from abroad. I would highly recommend the service to others. The floral arrangements were fresh and spectacular.

Rated 5 out of 5 stars

Made my order from Sweden to send flowers for a funeral. So far my experience is very good and it was really simple to make the arrangements.

Rated 5 out of 5 stars

Great service to deliver flowers in France. Good prices, great products and delivery. And also, the customer support is very helpful.

Rated 5 out of 5 stars

Super efficient :) they were able to deliver on the same day, roses were beautiful and a nice card too. Really recommend

Rated 1 out of 5 stars

Hello, The delivery person is always calling but did Not seliger the flowers until now. Very disappointed. As I haven’t seen the flowers yet, we cannot tell anything about them.

Rated 1 out of 5 stars

Just a terrible experience. Delivery was delayed by 24 hours, supposedly because they couldn’t find a local florist, and it was then handled by a florist 800km away…! Bouquet did not look at all like... See more

Company replied

Rated 1 out of 5 stars

Very bad experience. I ordered flowers for my moms birthday because on the website they mention delivered within 4 hours of ordered before 17.00 I ordered at 11.00 am and asked my father to wai... See more

Company replied

Rated 3 out of 5 stars

What happened? Were the flowers I had picked, a mix of spring flowers, sent to someone else? My ninety-year-old aunt got a sad-looking cactus-type plant without any blossoms for her birthday. Thank yo... See more

Company replied

Rated 1 out of 5 stars

Ordered bouquet on 30/07/25 which got delivered 31/07/25. Charged twice. Still no response to my email asking for a refund but got a survey sent instead. Still unresolved! Very poor customer s... See more

Company replied

Rated 1 out of 5 stars

Wait for order half day at home. Was cancelled 10 minutes before last time of delivery! Ruined birthday present. Not replied for all mails and messages! Totally disapointed.

Company replied

Rated 1 out of 5 stars

I ordered a bouquet with a card on Sunday and it said it would be delivered by Monday. It was not delivered and it said by Tuesday it would be delivered. Yet again they disappoint and says that the pa... See more

Company replied

Rated 1 out of 5 stars

Bouquet préfères on Friday was not delivered before Monday because there was no local florist available. I can hardly believe it was impossible to find a florist in Sydney over the weekend…

Company replied

Rated 4 out of 5 stars

Bouquet reçu non conforme à la photo de votre site Relivraison attend de voir

Rated 5 out of 5 stars

Flowers were exactly as pictured and described. Beautifully fresh and delivered on time - thank you!


Company details

  1. Flower Delivery
  2. Corporate Gift Supplier
  3. Florist
  4. Flower Designer
  5. Flower Market
  6. Gift Shop

Written by the company

Faites livrer un bouquet de fleurs, 7/7, en France et à l'étranger, avec les artisans-fleuristes Interflora. A partir de 28 euros, frais de livraison inclus. Quelle que soit l'occasion n'hésitez plus: Dites-le avec des fleurs !

Qui sommes-nous ?

Written by the company

Livraison 7j/7
Pour toute commande passée avant 17h, livraison possible dans la journée (sauf dimanche après-midi)
Remise du bouquet en main propre
Pas d'envoi postal ! Les artisans-fleuristes Interflora vous livrent en main propre. En cas d'absence un avis de passage sera laissé au destinataire.
5200 artisans-fleuristes
Sélectionnés avec soin, nos fleuristes sont répartis dans toute la France.
Livraison dans le monde entier
45000 fleuristes sont là pour livrer vos proches même à l'autre bout du monde.

Contact info

3.7

Average

TrustScore 3.5 out of 5

78K reviews

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Rated 1 out of 5 stars

Item not delivered

The item was purchased on the 4th fornita delivery on the 5th to my wife for hwr birthday. She was contacted saying the item will not be delivered due to some urgency and that it will be delivered to her next week once she is back. That was a birthday bouquet and therefore it lost its significance as a birthday surprise.

February 8, 2026
Interflora.fr logo

Reply from Interflora.fr

Bonjour Rodrigue chidiac, 
Nous sommes navrés de lire votre déception et nous vous prions de nous en excuser. N'ayant pas votre numéro de commande, nous vous invitons à remplir notre formulaire de contact sur notre site Internet ou à cliquer sur ce lien https://faq.interflora.fr/hc/fr/requests/new afin que nous puissions vous apporter une solution. Votre satisfaction est notre priorité et nous souhaitons en discuter avec vous. Je vous souhaite une journée fleurie 💐 
Paméla de l'équipe Interflora France 
I🌸YOU https://bit.ly/IflowerU

Rated 5 out of 5 stars

Good service

Having been let down by other online florists I keep coming back to Interflora, who give consistently reliable, good service. A good range of floral options at reasonable prices. Efficient deliveries and any additional instructions noted.

December 8, 2025
Rated 1 out of 5 stars

Flowers were never delivered. Believe this is a scam

Ordered flowers 3-4 weeks ago that never arrived. We were first told we would get a refund, then the refund never arrived so I contacted customer service and they did not want to refund us and said they would deliver the flowers. The flowers were never delivered after this and I have contacted customer service again and they are no longer replying to me.

I would not recommend using this company. Feels like a scam, and from the website (French) it looks like they have big financial problems.

This was a present and it’s sad that they have ruined it. If I don’t follow up I would not have heard anything. I ordered beginning if January and still nothing. This must be a joke

January 6, 2026
Unprompted review
Interflora.fr logo

Reply from Interflora.fr

Bonjour A.S, 
Nous sommes navrés de lire votre déception et nous vous prions de nous en excuser. 
Après vérification, notre service client vous a apporté une solution. Je vous souhaite une journée fleurie 💐
Paméla de l'équipe Interflora France 
I🌸YOU https://bit.ly/IflowerU

Rated 5 out of 5 stars

Great selection of products

Great selection of products and flowers.
On time delivery with full service.
Only one point negativ, no chance to change date or time after the order if there is a mistake in, at least I didn´t find a way. (not perfect in french)

January 29, 2026
Rated 1 out of 5 stars

Absolutely terrible service!

Absolutely terrible service! Ordered flowers 2 days prior for my mother's 80th birthday. Delivery was to be between 8am - 1pm, flowers never arrived! I had to visit local florists in my area searching for my bouquet! Which I eventually found, and presented to my mother at 5.30pm in the evening! And even though I had purchased a large bouquet, the bouquet that I collected was much smaller than described and shown in Interfloras site examples! Will always just contact my local florist for flowers in future!

January 2, 2026
Unprompted review
Interflora.fr logo

Reply from Interflora.fr

Bonjour Mrs sheriden Ackroyd,
Nous sommes navrés de lire votre déception et nous nous vous prions de nous en excuser. 
Notre service client vous contacte par mail. Nous vous invitons à y répondre avec la photo du produit floral livré. 
Dès réception de la photo, nous étudierons votre demande. 
Je vous souhaite une journée fleurie 💐
Ericka de l'équipe Interflora France 
I🌸YOU https://bit.ly/IflowerU

Rated 1 out of 5 stars

Very poor App…

Interflora France provide an essential service but for some reason still have a very poor App - takes far too long, full of inconsistencies, doesn’t work out obvious “errors” and correct them automatically - for instance if google automatically adds both name of town and postcode, instead of one or the other, the App says “address invalid” instead of doing the logical thing… Because of this, for the second time they screwed up my delivery

December 24, 2025
Interflora.fr logo

Reply from Interflora.fr

Bonjour Andy TREADWELL,
Nous venons de lire votre avis qui a attiré notre attention. Nous sommes navrés que le fonctionnement de notre site ne vous apporte pas entière satisfaction et nous prenons part de vos précieux retours.
Nous nous engageons à y remédier.
Nous restons également à votre disposition pour toute question.
Tatiana de l'équipe Interflora France
I🌸YOU

Rated 1 out of 5 stars

Do not recommend this platform I used…

Do not recommend this platform I used previously . No more local flower shop in my city. Just one in a close city . Delivery done without calling the recepient. Person away. Refused a second delivery and ask a 83 old people to pick up the delivery by herself. Had to contact friend to send her to the shop. Nice flower at 100 Euros +15 euros for delivery. Next time I will contact a nearby flower shop and ask them which site they are on to support local community.

December 14, 2025
Unprompted review
Interflora.fr logo

Reply from Interflora.fr

Hello, Boris Urbin.
We are sorry to read your disappointment and we apologize for it.  In order to discuss your experience and bring you satisfaction, we will contact you again and we commit to doing it within 24 hours. I wish you a flowery day 💐
Tatiana from the Interflora France team
I🌸YOU https://bit.ly/IflowerU

Rated 1 out of 5 stars

Ordered a plant for my mom's birthday…

Ordered a plant for my mom's birthday which is still in preparation 2 months later. I send a couple of mails to customers service but never received any answer. I kept trying to get an answer from them but never happened.
Very disappointing when you live far from family and wanted to surprise them. i will never use Interflora anymore.

October 21, 2025
Unprompted review
Interflora.fr logo

Reply from Interflora.fr

Bonjour J b Chazallet, 
Nous sommes navrés de lire votre déception et nous vous prions de nous en excuser. Après vérification, notre service client vous a apporté une réponse. Je vous souhaite une journée fleurie 💐
Tatiana de l'équipe Interflora France 
I🌸YOU https://bit.ly/IflowerU

Rated 5 out of 5 stars

The Interflora sweet Christmas


I ordered a bouquet of chocolates from the United States to be delivered to my parents in France for Christmas, and I couldn’t be happier with the experience. Interflora made the international ordering process very easy, and everything went smoothly from start to finish.

The delivery was on time, the presentation was beautiful, and the chocolates were greatly appreciated. It was reassuring to be able to rely on such a professional service for a special occasion, especially from abroad.

Overall, the service was excellent, and I would definitely recommend Interflora for international gifts and special moments.

December 12, 2025
Unprompted review

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