Lyco Group Ltd. Reviews 922

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the affordable prices and the high quality of the products. People highlight the efficiency of the delivery service, with many receiving their orders promptly and well-packaged. Consumers also find the ordering process to be straightforward and user-friendly. However, some reviewers report issues with the delivery service, particularly with a specific courier, leading to delays and missed delivery attempts. In addition, a few customers have received incorrect or damaged items, and there are mixed opinions regarding the accuracy of product descriptions.

Based on these reviews

Rated 4 out of 5 stars

These are usually brilliant fast delivery great prices and decent gear. Last order took a long time from processing to being sent out which is unusual for them they must sell Christmas lights as well... See more

Rated 5 out of 5 stars

I needed alot of replacement GU10 bulbs and two replacement LED downlighters, wanting specific types of each. They were dispatched promptly, I was kept well informed and delivered next day. The pric... See more

Company replied

Rated 5 out of 5 stars

I had received an order that had some slight shipping damage to one of the components. This company supplied a complete replacement without charge or having to complete any forms etc. The replacement... See more

Company replied

Rated 5 out of 5 stars

So far so good. Purchased four outdoor lights. Arrived promptly. Well packaged. Items as described no issues with installation though install notes not that good But not company fault . Good value.... See more

Company replied

Rated 4 out of 5 stars

You really want a review? Ordered Monday, delivery confirmed for Tuesday and it's now 21:30 on Wednesday and the package has moved all of eight miles to Fedex's depot in Ridgmont. Apart from the deli... See more

Company replied

Rated 3 out of 5 stars

Invoice didn't match amount charged. Emailed to request a correct invoice. Automated reply said busy and would reply within two working days. It's now 7pm and 7am tomorrow will be two working days s... See more

Rated 5 out of 5 stars

Used many times over the years, bought some more light fittings recently and they turned up super quickly and good quality for a good price. One of my customers supplied a product from them which was... See more

Company replied

Rated 5 out of 5 stars

Just spent half an hour speaking to Claire on the phone, ordering lots of products. Talk about patient! What a pleasure that experience was, Claire was super knowledgeable and friendly and just so he... See more

Rated 3 out of 5 stars

I placed an order on 1st September, but because one item was on back order until the 5th, the rest of my order was delayed too, which held up my project. The delivery was scheduled with FedEx for the... See more

Company replied

Rated 5 out of 5 stars

Easy to order online. Quick delivery & the product I purchased was as described. It is fabulous & does the job I wanted it to do. I was kept up to date with delivery & my items arrived in excellent co... See more

Company replied

Rated 5 out of 5 stars

Ordered a outside double flood light with pir, the order was delivered very quickly and I was Impressed how well packaged it was. The light was a good price compared to other companies. We haven't as... See more

Company replied

Rated 5 out of 5 stars

Generally good. My only criticism is the packaging, the outer box had been crushed which also damaged the inner box. The lights were undamaged and work perfectly.

Company replied

Rated 5 out of 5 stars

A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage. Delivered next day service. The bulbs look great. Thanks C

Company replied

Rated 5 out of 5 stars

I am very pleasantly surprised by the speed of delivery. I ordered the first time at LYCO bulbs on Sunday at 10am, the shipment arrived at my home on Monday before 10am. How did they do it? Some kind... See more

Company replied

Rated 1 out of 5 stars

Ordered a lighting expected deliver around 2 weeks. However my builder told me that the timing cannot match. So, ask to cancel order . Lyco customer service return email on 1 Feb 2025 stated that they... See more

Company replied

Rated 1 out of 5 stars

Made my order on Dec 30 with next day delivery. Received my first package on Jan 5th (the delay that I can understand). However a big chunk of order was missing. Emailed about it, got a response that... See more

Company replied

Rated 2 out of 5 stars

Waited in for delivery ( signature required), never came. Tracking had it stuck in some depot, not even “out for delivery” yet it still maintained I would receive it by 1800 hrs that day! Still hasn’t... See more

Company replied

Rated 5 out of 5 stars

Very good quality ceiling LEDs. Look good and not as plasticky as some. They arrived very quickly by courier. Perfect for my outdoor home office. Choice of brightness. Great price for the quality.

Company replied

Rated 5 out of 5 stars

Arrived next day even though I didn’t order ‘til gone 5pm. Really nice quality product at a very good price. Great comms as well. Very impressed with Lyco will definitely recommend.

Company replied

Rated 1 out of 5 stars

I asked a question about a product as the description made no sense. I had a copy and paste answer off the website, their customer service must be managed by robots without any common sense. I queried... See more

Company replied

Rated 1 out of 5 stars

ordered outdoor lights, one arrived broken i ordered a new light. then 4 months later another light went out. i emailed to ask for a replacement under guarantee. was promised one would be sent, i have... See more

Company replied

Rated 1 out of 5 stars

I recently purchased a rope light and specifically ordered the "Cool White" colour. Unfortunately, I received a different colour instead. I reached out to customer service, and they said they would ch... See more

Company replied

Rated 5 out of 5 stars

I ordered the lights on Friday afternoon and received them on the day after which was a Saturday. Excellent service 👍will be using this company again ..

Company replied

Rated 1 out of 5 stars

I bought 4 Dora 3 Circuit Track Lights, item E1798. They don't work in the 3 circuit track lighting system that another 3 circuit TL product I bought from Lyco does (item #63029). I have been calling... See more

Company replied

Rated 2 out of 5 stars

Haven’t received next day delivery of items yet. FedEx scheduled to deliver by 4pm Friday, rescheduled until 6pm Friday. Then rescheduled for 6pm Monday. Will see what happens, not confident. Thou... See more

Company replied

Rated 5 out of 5 stars

I am really impressed with the new table lamp, I bought from Lyco. Great price, Great looking lamp, with that Plush hotel feeling, Fast delivery and well packaged.

Company replied

Rated 1 out of 5 stars

You have asked me to review a product I still haven't received. I ordered a lamp and was promised next day delivery. When it hadn't landed 2 days later I emailed to ask where it was. You apparently di... See more

Rated 5 out of 5 stars

great service and prompt delivery, in these times it is a pleasure to find and deal with a company that offers excellence service. Well done.15

Company replied

Rated 3 out of 5 stars

Not to happy but I guess it isn’t Lyco’s fault but my contract is with them. Got a text from FedEx saying my order would be deliver between 8.40 and 12.40. Get another text at 8.04 saying, sor... See more

Company replied

Rated 5 out of 5 stars

Placed my order on a Monday goods were delivered the next day Every item I ordered was in stock The quality of the lighting ordered was excellent Nothing broken in transit

Rated 1 out of 5 stars

Subject: Formal Complaint – Overcharging and Unanswered Calls Dear Lycamobile Customer Service, I am writing to formally complain about being overcharged on my account and the unacceptable... See more

Company replied

Rated 5 out of 5 stars

Ordered the lights at 9pm at night, they were there the next day, second time of ordering incredible service.

Company replied

Rated 3 out of 5 stars

Hi, I ordered led round panels listed as 185mm cut out but when they arrived they stated a cut out of 170mm. YOUR SITE INFO IS INCORRECT. I have made these fit as job had to been completed on day... See more

Company replied

Rated 5 out of 5 stars

We ordered exactly what we needed at a very reasonably price. Parts arrived the next mornig. Will definitely use again

Company replied

Rated 5 out of 5 stars

The goods were exactly as advertised. I was particularly impressed by the speed of delivery - less than 24 hours

Company replied

Rated 5 out of 5 stars

Prompt service. Easy ordering, fast turnaround and speedy delivery, what more could you ask for.

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Rated 5 out of 5 stars

Good Pricing and product availability. even though FEDEX damaged our order we reported the issue and were contacted same day by a very polite member of the Lyco Team and the problem was resolved with... See more

Company replied

Rated 3 out of 5 stars

After a simple ordering process then speedy dispatch we were expecting our order on Friday (the day after ordering). Really chuffed with the efficiency. However after that it's been very poor... See more

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Rated 1 out of 5 stars

I placed an order for cool white led panel lights they sent me warm white instead bunch of idiots working in there absolutely rip off don't order from them absolute time wasters.

Company replied

Rated 5 out of 5 stars

We ordered some coving and it arrived the next day at no extra cost. Excellent service.

Company replied

Rated 5 out of 5 stars

Returning customer. Very happy with product and speed of delivery, which was tracked with regular updates.

Company replied

Rated 2 out of 5 stars

The down-lights are exactly as expected, great quality and easy to install. However, the delivery (by FedEx) was a catalogue of missed appointments and lies, "next day delivery" took three days.

Rated 3 out of 5 stars

I paid for a delivery that was to arrive Sat 3rd Jan. Supposedly now arriving Mon 5th

Company replied

Rated 5 out of 5 stars

Brought some round flush LED panels. Great price and spec and super fast delivery.

Company replied


Company details

  1. Lighting Store

Information provided by various external sources

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.


Contact info

4.0

Great

TrustScore 4 out of 5

922 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery

January 20, 2026
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you, we look forward to you shopping with us again soon.

Kind regards
The customer care Team

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Rated 5 out of 5 stars

So far so good

So far so good. Purchased four outdoor lights. Arrived promptly. Well packaged. Items as described no issues with installation though install notes not that good But not company fault . Good value. Would I use again defo.

January 9, 2026
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Rated 5 out of 5 stars

What's not to like

I purchased two led ceiling lights around 2 years ago one of these ceased from functioning, I sent an email as to whether this was the acceptable life span, and thought no more of it, then a few days later a replacement turned up, now I wasn't expecting that but thank you for the exceptional service, so good that I have purchased two more to replace other ageing lights in the house.

January 2, 2026
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 1 out of 5 stars

Worst customer service I’ve seen

Made my order on Dec 30 with next day delivery. Received my first package on Jan 5th (the delay that I can understand). However a big chunk of order was missing. Emailed about it, got a response that it will be DISPATCHED on Jan 14th. Then they just cancelled my order and didn’t refund me but kept the payment on the website balance. An absolute joke of a customer service

January 6, 2026
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant manager

Kind reagrds
The customer service Team

Rated 3 out of 5 stars

I paid for a delivery that was to…

I paid for a delivery that was to arrive Sat 3rd Jan. Supposedly now arriving Mon 5th

January 4, 2026
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

I am sorry that you feel your experience shopping with us wasn’t as it should have been.

Let us know please if we can assist further

Kind regards
The customer care Team

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Rated 5 out of 5 stars

The goods arrived on time and the…

The goods arrived on time and the company easy to order with

December 16, 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you, we look forward to you shopping with us again soon.

Kind regards
The customer care Team

Rated 4 out of 5 stars

Light up peoples life

These are usually brilliant fast delivery great prices and decent gear. Last order took a long time from processing to being sent out which is unusual for them they must sell Christmas lights as well so we’ll let them off this time. Good company on the whole, will definitely be using in future

December 18, 2025
Unprompted review
Rated 2 out of 5 stars

The down-lights were great.

The down-lights are exactly as expected, great quality and easy to install. However, the delivery (by FedEx) was a catalogue of missed appointments and lies, "next day delivery" took three days.

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

Thieves.

You have asked me to review a product I still haven't received. I ordered a lamp and was promised next day delivery. When it hadn't landed 2 days later I emailed to ask where it was. You apparently didn't actually have one in stock to sell me. That didn't stop you pocketing my money. I'm aware that for some reason that's perfectly legal, something I've always thought strange. If I advertise a BMW for sale, pocket someones cash, then tell them I don't actually have one, I'd get arrested for fraud. Not the case with online shops. I have no idea if and when I will actually get the lamp so I can't comment on it's quality. I can however review Lyco Group Ltd as a company. Crap!

December 6, 2025
Unprompted review
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Rated 1 out of 5 stars

I would leave a review if my order ever…

I would leave a review if my order ever arrives!!!!!.
Last time I ordered from Lyco an led strip light that was supposed to be 14mm wide turned out to be 16mm wide. Sent it back waited ages for the refund

November 30, 2025
Unprompted review
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Rated 3 out of 5 stars

Slow customer service

Invoice didn't match amount charged. Emailed to request a correct invoice. Automated reply said busy and would reply within two working days. It's now 7pm and 7am tomorrow will be two working days so let's see ..... First lot of products seem good quality so far. This is a trade purchase as a new customer.

Update - correct invoice never arrived....

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Claire for the WIN

Just spent half an hour speaking to Claire on the phone, ordering lots of products. Talk about patient! What a pleasure that experience was, Claire was super knowledgeable and friendly and just so helpful. I got some really gorgeous products I wouldn't have bought without her. Be more Claire I say!!!!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

We ordered exactly what we needed at a…

We ordered exactly what we needed at a very reasonably price. Parts arrived the next mornig.
Will definitely use again

November 7, 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Rated 3 out of 5 stars

Incorrect site listing

Hi, I ordered led round panels listed as 185mm cut out but when they arrived they stated a cut out of 170mm.
YOUR SITE INFO IS INCORRECT.
I have made these fit as job had to been completed on day of delivery.
Not very helpful !

November 4, 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team

Kind regards
The customer care Team

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Rated 5 out of 5 stars

Generally good.

Generally good.
My only criticism is the packaging, the outer box had been crushed which also damaged the inner box.
The lights were undamaged and work perfectly.

November 4, 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 5 out of 5 stars

Fast turnaround

Fantastic company ordered Sunday received Monday mid day, would definitely recommend

November 3, 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Rated 5 out of 5 stars

A very happy customer

A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage.
Delivered next day service. The bulbs look great. Thanks C

November 1, 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

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