These are usually brilliant fast delivery great prices and decent gear. Last order took a long time from processing to being sent out which is unusual for them they must sell Christmas lights as well... See more
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Review summary
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Based on these reviews
Company details
Information provided by various external sources
Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.
Contact info
United Kingdom
- www.lyco.co.uk
Replied to 80% of negative reviews
Typically replies within 1 month
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Reply from Lyco Group Ltd.
So far so good
So far so good. Purchased four outdoor lights. Arrived promptly. Well packaged. Items as described no issues with installation though install notes not that good But not company fault . Good value. Would I use again defo.

Reply from Lyco Group Ltd.
What's not to like
I purchased two led ceiling lights around 2 years ago one of these ceased from functioning, I sent an email as to whether this was the acceptable life span, and thought no more of it, then a few days later a replacement turned up, now I wasn't expecting that but thank you for the exceptional service, so good that I have purchased two more to replace other ageing lights in the house.

Reply from Lyco Group Ltd.
Worst customer service I’ve seen
Made my order on Dec 30 with next day delivery. Received my first package on Jan 5th (the delay that I can understand). However a big chunk of order was missing. Emailed about it, got a response that it will be DISPATCHED on Jan 14th. Then they just cancelled my order and didn’t refund me but kept the payment on the website balance. An absolute joke of a customer service

Reply from Lyco Group Ltd.
I paid for a delivery that was to…
I paid for a delivery that was to arrive Sat 3rd Jan. Supposedly now arriving Mon 5th

Reply from Lyco Group Ltd.
The goods arrived on time and the…
The goods arrived on time and the company easy to order with

Reply from Lyco Group Ltd.
Light up peoples life
These are usually brilliant fast delivery great prices and decent gear. Last order took a long time from processing to being sent out which is unusual for them they must sell Christmas lights as well so we’ll let them off this time. Good company on the whole, will definitely be using in future
The down-lights were great.
The down-lights are exactly as expected, great quality and easy to install. However, the delivery (by FedEx) was a catalogue of missed appointments and lies, "next day delivery" took three days.
Thieves.
You have asked me to review a product I still haven't received. I ordered a lamp and was promised next day delivery. When it hadn't landed 2 days later I emailed to ask where it was. You apparently didn't actually have one in stock to sell me. That didn't stop you pocketing my money. I'm aware that for some reason that's perfectly legal, something I've always thought strange. If I advertise a BMW for sale, pocket someones cash, then tell them I don't actually have one, I'd get arrested for fraud. Not the case with online shops. I have no idea if and when I will actually get the lamp so I can't comment on it's quality. I can however review Lyco Group Ltd as a company. Crap!
I would leave a review if my order ever…
I would leave a review if my order ever arrives!!!!!.
Last time I ordered from Lyco an led strip light that was supposed to be 14mm wide turned out to be 16mm wide. Sent it back waited ages for the refund
Great experience
Great experience. Best price online by quite a bit, rapid delivery. Well packaged and as described.
Placed my order on a Monday goods were…
Placed my order on a Monday goods were delivered the next day
Every item I ordered was in stock
The quality of the lighting ordered was excellent
Nothing broken in transit
Slow customer service
Invoice didn't match amount charged. Emailed to request a correct invoice. Automated reply said busy and would reply within two working days. It's now 7pm and 7am tomorrow will be two working days so let's see ..... First lot of products seem good quality so far. This is a trade purchase as a new customer.
Update - correct invoice never arrived....
Claire for the WIN
Just spent half an hour speaking to Claire on the phone, ordering lots of products. Talk about patient! What a pleasure that experience was, Claire was super knowledgeable and friendly and just so helpful. I got some really gorgeous products I wouldn't have bought without her. Be more Claire I say!!!!
We ordered exactly what we needed at a…
We ordered exactly what we needed at a very reasonably price. Parts arrived the next mornig.
Will definitely use again

Reply from Lyco Group Ltd.
Incorrect site listing
Hi, I ordered led round panels listed as 185mm cut out but when they arrived they stated a cut out of 170mm.
YOUR SITE INFO IS INCORRECT.
I have made these fit as job had to been completed on day of delivery.
Not very helpful !

Reply from Lyco Group Ltd.
Generally good.
Generally good.
My only criticism is the packaging, the outer box had been crushed which also damaged the inner box.
The lights were undamaged and work perfectly.

Reply from Lyco Group Ltd.
Fast turnaround
Fantastic company ordered Sunday received Monday mid day, would definitely recommend

Reply from Lyco Group Ltd.
A very happy customer
A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage.
Delivered next day service. The bulbs look great. Thanks C

Reply from Lyco Group Ltd.
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