Miinto Danmark Reviews 15,032

Sometimes they use UPS for delivery. UPS has no problem lying about trying to deliver at an adress. Instead they dump the delivery off at a pickup point despite this not being the agreement.
Ordernumber 8637e025-ae91-48de-002d-000000289c69
6 February. Thank you Miinto for taking the time to respond here on my review. I acknowledge your intention of taking it up with UPS. Seeing that this is not the first incident I've had with delivery from you by UPS I will for now look for other retailers that do not use UPS. After all, you are responsible for picking your delivery service and it is clear to me that UPS is no longer trustworthy in Denmark.

I wanted to return the purchased items and created a return on 2 january. The label was supposed to be created automatically and be sent to me. It never did. After struggling to contact someone alive and not chat bot I was promised yesterday on 8 january that i will receive the return label within 24 hours as they will have to create it manually. It never happened. I contacted them again today on 9 january and they say they will create it as soon as possible. it all sounds weird because return labels usually get created automatically in such online companies. when i ask via which shipping company it will be created, they say they don't know as it will be done manually. i'm very much unsure that i will ever get my money returned, especially after having read all the reviews here. i should have read the feedback from trustpilot before purchasing anything from there.

If I could give zero stars, I would.

The goods are fake, do not buy anything.
When presented for the fact of fake goods instead of taking responsibility and resolve it internal. They deny, deny and deny.

Avoid at all cost. Absolute worst company I have ever had to deal with in my life, and an absolute nightmare experience with harsh life lessons.

In my experience, they completely disregard EU consumer rights (e.g. EU Directive 2011/83/EU), their own return rules, and their own promises. Their customer “service” bot is the friendliest part of the whole experience – the human agents do not try to help you at all, quite the opposite.

I even feel sick knowing I bought another size of the same jacket from them. It is still in mint condition with all tags attached, but I would never dare to send it back. I also don’t feel comfortable wearing it anymore, because the whole experience just disgusts me.

This happened: I bought an expensive Stone Island jacket via Miinto, tried it on indoors only, and returned it within the legal return period with all tags and accessories attached. Later they claimed the jacket was “dirty” and “returned without tags”, refused my refund, and never provided a proper inspection report. I have supplied extensive photo and documentation evidence to Miinto, but I feel this has been completely ignored in the way my case has been handled. While my dispute is still ongoing via Klarna and the European Consumer Centre (ECC), the seller has now even sent the disputed jacket back to me against my wishes.

In addition to the dispute via Klarna and the ECC, I have also filed a report with the police because of how serious this situation feels to me as a consumer.

Please pay a little more elsewhere and avoid Miinto at all cost!

I bought a pair of sandals through Miinto, and after only a few weeks of light indoor use, the glue and cork started coming apart. I reported the issue immediately with clear photos.

Miinto rejected the claim, saying the “boutique” refused it — even though under EU consumer law the seller (Miinto) is responsible for handling defects, not the partner boutique. Any defect within 12 months is legally presumed to have existed at delivery unless the seller can prove otherwise. Miinto provided no evidence, no investigation, and no proper assessment.

I had expected Miinto to follow basic consumer rights, but instead they passed responsibility to the boutique and refused to help. This is not acceptable customer service or legal compliance.

I cannot recommend Miinto based on this experience.

This store is extremely bad. On November 10th, the customer service sent me an email saying that the goods would be dispatched within two working days. It's already been three days, and I still haven't received the email confirming the dispatch on November 13th. On the same day, miinto sent me an email saying that DHL express might delay the delivery. miinto promised to dispatch the goods within two days, but it was only on the third day that they said they would let DHL pick up the package for dispatch. But later, miinto said that DHL might delay the delivery of my package. miinto is really an irresponsible company!! It was already late for DHL to pick up the package, which caused the delivery of my package by DHL to be delayed as well!! It's not punctual at all!!!

Miinto canceled my order and not processed my refund. I am constantly following up with them. Waste of time and money. Will never shop here again

Super professional af fast handling, as well of the freight handling and return process.

Absolutely the worst customer service. They lost one of my orders and been “investigating” it for two months. And I returned another order that according to DHL was received nine days ago by Miinto- no communication and no refund. Emailed them twice - no reply. Seriously?

I bought a pair of Tod’s shoes from Miinto. After only a few weeks of normal use, the sole already had a hole, a clear sign of poor quality or a manufacturing defect.

I contacted Miinto’s customer service on October 12, 2025, and received an automatic confirmation saying I would get a reply within seven business days. I followed up on October 21 but never received any response or solution.

As the company failed to address my complaint, I have filed a formal complaint with ECC France (European Consumer Centre).

It’s disappointing to see that such an issue is completely ignored. I expected at least a refund or exchange, but Miinto has shown no willingness to resolve the problem. Very poor customer service experience.

I have shopped at Miinto several times, and every time it has been a really positive experience. The products are of top quality, and I always received exactly what I ordered. Delivery works perfectly – whether I chose home delivery or pickup at a UPS Access Point.

On one occasion, my order confirmation didn’t come through, but I was pleasantly surprised by Miinto’s quick and professional customer service. I sent an email and received an extremely fast response, so the issue was resolved without any hassle.

All in all, I feel very confident shopping at Miinto and can warmly recommend them to others.

I really appriciate the effort you made to find out about the materials in one specific jacket that was not stated anywhere online, even in the Brands’ online store. The service was really fast and informative through the whole process and every interaction was friendly. Although I think it was weird that you didnt know about the materials of a product you Are selling, and had to contact the brand directly. But because you made the effort and I didnt have to do anything about it myself, and also that the process was fast and friendly, you Get a five star rating from me.

Fast delivery from all over Europe and excellent customer service

Dear Miinto Team,
I just wanted to say a heartfelt thank you for your kindness and support during a difficult moment. Your help meant a lot to me, and it truly made a difference. I’m so grateful for the way you handled everything.

bought a Gucci bag for my wife for 1550 euros and after 3-4 months the color around the edges of the bag has completely faded and it is very damaged and I contacted them but they said they can't see the purchase I made in the system I have the order number so they can see that I bought the bag from them but they don't want to deal with this issue anymore so I doubt the quality of the bag but they don't answer you if you contact them and they are very good at getting rid of you I have to tell you we can't see in the system that you bought from us ahahahah crazy

trust, safe place to shopping online. Easy, faster and safe!

Quick customer service, and Miinto helped with the request I had with my order. Fantastic!

Well the thing about you cant log in or if you can it’s not that easy makes it’s difficult to see your buys but the service there have is really good I enjoyed the conversation with the person that I texted with. I can’t tell the name but the person what really helpful and it took only a few minutes before the robot connected me to a person who understood my problem
And help, it all took 5 minutes and it was done I got my help and now I am eating nachos

Meeeeget glad for mine nye flotte sandaler, men øv en lang leveringstid - to ugers tid før de var hos mig.