Parcelhero.com Reviews 24,396

First few items from UK to Australia went very smoothly. The most recent item was double charged without any prior communication. After a few days waiting for a response, the double charge was refund... See more

Like: easy to book; easy to make payment; cost of shipment quite good, not exceptional. Bad : 1. courier failed to show up on scheduled day, and not bother to call to inform. 2. online 're-book... See more

Been using parcel hero few times. Get to see all types of options. The only thing they need to Improve is for example document list for sending shipments from location a to b , what docs are required... See more

Had my package picked up in UK and delivered to CA, USA 2 day delivery! Unbelievable efficiency and tracking. There is an additional tariff fee that I wish I knew about up front., but as far as Parcel... See more

Missed time sensitive collection three times, had to drop off the items myself by calling a van spending extra money and time. a week after delivery, (delayed for a week), was charged an additional £2... See more

Beware these guys. Three years ago they organised a pick up via Royal Mail for me. Next thing I know they’re charging a £60 overweight fee. Royal Mail designated the parcel as weighing 0kg, hence th... See more

Parcel hero have absolutely terrible customer service. Just bits. Nothing can be achieved. They don't care about customers. Do not use ever.!! Also they are ParcelCompare as well. Both companies li... See more

Second time I’ve used their services to send documents and both times were perfect. - Documents picked up from home & delivered quickly. - Prices more competitive than direct from courrier compan... See more

It has been a terrible experience. I moved countries and my boxes have been lost for over a month, including clothing and important items. I keep reaching out to parcel hero and they keep blaming UPS,... See more

dont use these dont give them your card details 2 month now to try to £9 back they took without my permission still no joy 50 emails fobbed of by staff, they will go back and take money off your card... See more

Excellent, two bulky parcels picked up Monday morning in UK delivered in New Mexico next day in perfect condition at a very competitive price. Also driver who collects from UPS local depot is highly p... See more

The service that UPS supplied was very good. However, I was charged an addition 45p on the invoice which was not oriignally quoted. Then TEN DAYS after delivery I received another invoice from Parce... See more

This is a tough one, as initially the service was brilliant. I paid £11.68 including VAT for a delivery to Wales last month. Then, today over a week later, I got it an email thanking me for the add... See more

Order process much simpler than LaPoste with two sheets only requiring printing (against my normal 35). Pickup of package from home by Fedex within 2 hours. Delivered on exactly the quoted date.... See more

Significant additional charges (£180) a week after shipping. Despite haven taken all measurements and having evidence... they suggested the parcel was bigger than it was based on 'audit'. I shared my... See more

I paid for the service and my box was supposed to be collected last week but since then, radio silence. I’ve called, sent queries that they said would get a reply in four hours but nothing has been... See more

From initial enquiry to delivery (to a fairly remote part of the US) I found the service to be first class. A good level of choice for carriers meant pricing was reasonable, delivered parcel to a near... See more

Booked and paid for two bags to be couriered (4 days) from London to Australia, plus insurance GBP 240. Bag dimensions used were from the manufacturers, and double checked to be sure. Bags weighed... See more

ParcelHero approved our lost parcel claim but then failed to pay out within their own stated timeframe. Despite repeated chasers, the payment was delayed without justification. The claim was only s... See more

PLEASE NOTE I RUN ANTIQUES BUSINESS AND SHIP ITEMS ALL OVER THE WORLD!!! I can almost guarantee that they will say there is a problem with size / weight (has happened many times over the years usi... See more

I gave it one star because I couldn't give it zero! They lost my package and even though I paid for insurance they won't refund me the value of the items lost. And now they have stopped responding to... See more

I booked a collection with Evri through Parcelhero. I had confirmation that the parcel would be picked up during the day on Wednesday. When this didn't happen, I contacted Cyrus Panaguiton at Parcelhe... See more

I was redirected from Parcel Force (UK) site to this for me an unknown company called Parcel Hero. I only wanted a one off transaction only to the retailer. I paid the very extortionate shippi... See more

I've been charged twice for a parcel that they haven't yet collected - due to be picked up at 6pm tonight but we'll see...not feeling confident - because...there's no way of calling them/social media... See more

Terrible company. They made me pay for top insurance, and my TV — which was fine when it was collected — disappeared (stolen). They blamed me, saying it was a prohibited item. They in... See more

I purchased a £11 FedEx service for a parcel to Germany and used the customs forms provided to me by ParcelHero. The parcel was returned to wirh the reason given that the correct forms hadnt been used... See more

Worst Customer Service Imaginable - if something goes wrong (ie courier doesn't collect) you are forced to deal with a Bot called Tanveer. 20 emails exchanged over the course of a week. No refund, j... See more

PLEASE DO NOT USE PARCEL HERO. SCAM!! Paid for collection & delivery. Collection never took place after 2 attempts, contacted them via message as no phone number. NO REPLY. Requested a refund.... See more

Worst customer service experience I've ever come across. No help whatsoever with any issues. Fobbed off at every point - impossible to speak to anyone. Then they harass you for more money even a... See more

I requested a refund for a parcel I was sending to Germany as the initial weight was incorrect. I received an acknowledgement stating it would take 5 - 7 working days to process the refund. Ten work... See more

Very poor. Duped into paying extra for insurance that doesn’t pay out. When our toilet cistern arrived back at Victorian Plumbing smashed to pieces ParcelHero told us that it wasn’t packaged correctl... See more

Disgraceful Delivery Our delivery was in an absolutely disgraceful state when it arrived at the venue. The strong delivery boxes had been completed destroyed and were broken with the contents out of... See more

I tried to cancel the parcel as they didn't run up too collect. I then paid for pa cel force to sort which they did. I cancelled the parcelhero order, they refunded me 40 pence for a £8 parcel as an... See more

PLEASE DO NOT order anything from this company, they will take money from your account without consent weeks after you have sent your parcel claiming the size and weight was bigger/heavier. even when... See more

Initial review 19.5.25 : Collected & delivered on time, good Value for money delivery costs, no fuss, easy tracking however, watch the extra hidden costs £70 which was taken from our bank AFTER deli... See more

Robbing company - will never use again 0 stars. Weighed and measured my parcel with picture proof then got a lovely email saying I had gone over my weight/dimension limit! Tried contacting customer se... See more

Read reviews on UK trustpilot please before you book anything with them. A lot of people are victims of scam (incliding me) !! They take money from you bank card a couple of weeks later saying you pro... See more

Be aware! Just been charged 13 extra charges on my card within 30min. Over €150! Customer service is non existent. No explanation why so far. All my parcels are individually measured and weighed prior... See more

Garbage company ran by garbage incompetent drop outs such as Mark Taylor. Paid parcel protection for international shipment, one package was lost, we claimed, we supplied all documentation. The only... See more

Absolutely horrendous want 2 parcels to here Zealand with gifts for my family. Neither have as yet arrived after they should have Vern delivered 8 days after posting on 31/3 with it now being 29/4. Ve... See more

Absolutely awful Even after providing all the correct details for the parcel a week after it's delivered they tru to charge more which hasn't been billed to our client so we end up using money... do... See more

Money taken for an ‘adjustment’! Just had £82 taken from my account because ‘somebody’ ‘somewhere’ has decided that my measurements weren’t correct. I know for a fact that the weights and dimensions... See more