Great store, but one small criticism. The selection of their products is ALWAYS the same, and there is no variety whatsoever. No exciting “spot” products, just the same old stuff with maybe 5kr knock... See more
Company replied
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I have been a fan and customer of rema for a long time as they were famous for being the cheapest supermarket but recently i see other supermarkets reducing prices and are much cheaper for same items... See more
Company replied
Disgusting! Got a fine in one of their parking spots due to wrongly adjusted parking watch (unexpected winter/summer time switch). Fine was send by email 4 weeks later, because they were hoping to col... See more
Company replied
Meget glad for at handle i Rema 1000 frisk var go kvalitet og fornuftig pris og rent og go medarbejdere. Vh Salah
Company replied
Company details
Written by the company
Vidste du, at alle REMA 1000 købmænd ejer deres egen butik og derfor har en stor interesse i at give dig en god indkøbsoplevelse og en god service? I REMA 1000 arbejder vi ud fra konceptet "Discount med holdning", og det betyder, at vi har en holdning til de varer, vi sælger og omgivelserne omkring os. Se meget mere på vores hjemmeside.
Contact info
Marsalle 32, 8700, Horsens, Denmark
- 88816000
- [email protected]
- www.rema1000.dk
2.6
Poor
4K reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
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Solar Panel Quoter
February 11, 2026
Unprompted review
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Cashier stole from me
I wish i could be able to send a video of my purchase and the reciept ,this is not the first time happening where the cashier add items i did not take and pay for,this is day light robbery.
November 9, 2025
Unprompted review
Reply from REMA 1000
You are always welcome to contact us through the contact form on our website https://rema1000.dk/kontakt
if you experience anything that is not as it should be. We are ready to assist you 😊
The Poke Bowl that rema 1000 sells for…
The Poke Bowl that rema 1000 sells for 70 kroner is terrible, it’s written in the packaging that it includes laks and mango .. however not a single piece of mango was found .. and very veery less of salmon ! Will never buy it again waist of money .
September 24, 2025
Unprompted review
Reply from REMA 1000
Thank you for your review. The quality of our products is important to us, and we would like to follow up on this. It would be a great help if you could contact us through the form on the website https://rema1000.dk/kontakt/produktreklamationer - Thank you in advance 😊
Very good chips and fruits 5 stars
August 5, 2025
Unprompted review
Reply from REMA 1000
Hi Mikael
Thank you very much for your wonderful review.
We are very happy to hear that you are satisfied with our products.
Thank you for sharing it with us 🌟
Have a great day.
Best regards,
REMA 1000
Click and collect fungerede super godt…
Click and collect fungerede super godt - gode varer og god betjening! Rema 1000 ved Ros Torv
March 28, 2025
Unprompted review
Reply from REMA 1000
Hej Thea
Tak for din flotte anmeldelse!
Hvor er det skønt, at du har fået denne service 💙
Rigtig god eftermiddag.
Mange hilsner, REMA 1000
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Disappointing Experience with Overcharging and Unprofessional Handling
Today, my wife did the shopping at Rema 1000 and upon checking the receipt at home, we discovered significant errors. A lollypop that costs 1.5 DKK was charged 150 DKK, and ice cream, instead of being charged 12 DKK, was charged twice for a total of 24 DKK.
When I returned to the store to inquire about the 150 DKK charge, which was listed under "frugt og grøntsager" despite my wife not purchasing any fruit or vegetables, the cashier immediately identified it as a lollypop. This immediate recognition raised a red flag about the nature of the mistake.
After securing a refund of 160.50 DKK, I called the main office to address these issues. The receptionist was shocked upon hearing the story and, instead of handling it professionally, asked for a description of the cashier and then connected me to him directly via phone. This unprofessional approach compelled me to hang up.
This experience has been disappointing and has shaken our trust in Rema 1000. We hope the management takes these issues seriously to prevent similar incidents in the future.
July 15, 2024
Unprompted review
Reply from REMA 1000
Hello Rohullah,
Thank you for your review.
We are sorry to hear about your experience in one of our stores and also your inquiry to the headquarters that did not meet your epectations. Our stores are operated by independent merchants, and when an inquiry pertains to something related to one of the stores, we will generally put our customers in touch with the merchant in the store. If a customer does not wish to be transferred to the merchant, we will of course redirect them to one of our regional managers. We apologize for not being able to determine where the call should have been directed during the conversation. We sincerely hope that the issue has been resolved - if not, please feel free to call us again at 8881 6000 (9) and ask to speak with Customer Service. Have a great summer 🌞
Yours Sincerely
REMA 1000
this is almost scam
this is almost scam. they outsource the delivery service and you can be screwed at the last minute if they don’t find someone to bring you your order. very bad service, not recommended at all.
June 24, 2024
Unprompted review
Reply from REMA 1000
Hi Valentina,
REMA 1000 with Vigo is a platform where customers can meet and help each other with their purchases, and it can therefore unfortunately not be guaranteed that a volunteer can help with your purchase.
We find that the vast majority of procurement tasks are undertaken and delivered by buyers. It can be an advantage that you, as a customer, offer the task the day before you want the goods delivered - and make a wide delivery interval 😊
Best regards, REMA 1000
Great store
Great store, but one small criticism. The selection of their products is ALWAYS the same, and there is no variety whatsoever.
No exciting “spot” products, just the same old stuff with maybe 5kr knocked off here and there. Love Rema, but needs a bit of excitement, hype and originality.
April 12, 2024
Unprompted review
Reply from REMA 1000
Hi David
Thanks for your review.
We are always happy to receive input from our customers, and we will make sure to pass your suggestion on to the right person here 🌸
Best regards, REMA 1000
Reply from REMA 1000
Hi Libsiya
Thank you for youe review.
We are happy to hear, that we have quick delivery with REMA 1000 with Vigo 🌸
Best regards, REMA 1000
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Very bad staff service at Ørestad Rema 1000
Very bad service at Ørestad Rema 1000
February 25, 2024
Unprompted review
Reply from REMA 1000
Hi Sanjeev
Thanks for your review.
We are of course sorry if you have had an unfortunate experience in one of our stores. You are always very welcome to contact us via the form below, and we can forward your inquiry on.
https://www.rema1000.dk/kontakt/butikker
Many greetings
REMA 1000
No guarantee what so ever
No guarantee what so ever, and emails in last-minute. I will have guests in 5 hours and now i have to go on the street myself.
An order on 1400,- you missed, and i go to FØTEX now.
thanks to nina s on the chat, who did not help me at all, otherwise sending me links to your FAQ but no understanding or concern at all.
Waste of time to support your company, buy your products, pay for it and then you dont give attention to the customer journey... but leave it for volunteers? What a mistake!
December 6, 2023
Unprompted review
Reply from REMA 1000
Hello,
Thank you for your review.
It is of course unfortunate, that your shopping task was not taken on by a local shopper.
REMA 1000 med Vigo is a platform where customers can meet and help each other with their purchases, and it can therefore not be guaranteed that a shopper can help with your purchase.
We find that in the vast majority of cases, shopping lists are acecpted and delivered by the Vigo-shoppers. Our customer service is always ready to guide and help with questions regarding our platform. Unfortunately, our employees cannot guarantee that a shopping list will be taken. It can be an advantage to offer a larger task the day before you need the goods delivered, so the shoppers have more time to consider the list😊
Many greetings
REMA 1000 with Vigo.
Price codes
Rema 1000 customer service is worsening day by day. In the last couple of my visits, I was surprised to have paid extra money on vegetables and fruits. Most of the time, they input wrong codes and charge extra money. This has happened several times in the last two months. Please fix this problem.
November 29, 2023
Unprompted review
Reply from REMA 1000
Hi Nadem,
Thanks for your review.
We are of course sorry for your unfortunate experience in one of our stores.
Feel free to write back to us with which store you have visited, via the form below, and we will follow up with the store 😊
Have a nice day!
Best regards,
REMA 1000
https://www.rema1000.dk/kontakt/butikker
idiot on the till overcharged
Normally happy but an idiot on the till overcharged me today 😡
October 21, 2023
Unprompted review
Reply from REMA 1000
Hi Andrew,
Thanks for your review.
It is of course regrettable if there is a mistake on your receipt.
If you did not find a solution in the store, please feel free to write to us via the form below, and state which store you shopped in. We will then put you in contact with the store to find a solution.
Have a nice day 😊
Best regards,
REMA 1000
https://www.rema1000.dk/kontakt/butikker
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Meget glad for at handle i Rema 1000…
Meget glad for at handle i Rema 1000 frisk var go kvalitet og fornuftig pris og rent og go medarbejdere. Vh Salah
September 14, 2023
Unprompted review
Reply from REMA 1000
Hej Salah,
Tak for din fine anmeldelse.
Hvor er det dejligt at høre, at du er glad for at handle i vores butikker og har gode oplevelser hermed.
Rigtig god dag 😊
Mange hilsner
REMA 1000
Disappointed...not delivered
I ordered 800 dkk of groceries for next day delivery. 30 mins before they were to be delivered, I received an email saying no one from Vigo accepted my order and it's canceled. When I placed an order, I expected it delivered. I will not use this service again; I will choose Nemlig instead.
August 13, 2023
Unprompted review
Reply from REMA 1000
Hi Amy,
Thanks for your review.
It is of course regrettable that you have experienced challenges in getting your task accepted by a buyer - as well as if our concept has caused confusion.
REMA 1000 med Vigo is a platform where customers can meet and help each other with their purchases, and it can therefore unfortunately not be guaranteed that a volunteer can help with your purchase.
REMA 1000 med Vigo contributes to:
Preserve local trade
Make e-commerce more environmentally friendly
Involve customers so that we create strong local communities
We find that the vast majority of procurement tasks are accepted and delivered by buyers. It can be an advantage if you, as a customer, offer the task the day before you want the goods delivered - and create a wide delivery interval.
You are always welcome to contact our customer service by email, chat or by phone, then we can look at what challenges there may be in your particular area 😊
We hope that you would like to try again and wish you a nice day 😊
Best regards,
REMA 1000 med Vigo
https://support.vigo.dk/hc/da/articles/360007213911-Kontakt-kundeservice
Rema has become more expensive than other supermarkets
I have been a fan and customer of rema for a long time as they were famous for being the cheapest supermarket but recently i see other supermarkets reducing prices and are much cheaper for same items than rema and rema has no plan to reduce the prices at all. A slice of cheese which was 10 now is 17 ! Nearly double ! I am now buying from other supermarkets which are cheaper. Also on e-tilbudavis they put the actual price of the products and there is no tilbud for 90% of the items which is deceiving.
August 3, 2023
Unprompted review
Reply from REMA 1000
Hi Sara,
Thanks for your review.
As a discount chain, it is very important to us to deliver goods with good quality at low prices every day. Therefore, we also have a fundamental desire to ensure low prices every day for our customers and we always want to be competitive - both in terms of quality and price.
We have experienced large price increases over the past year. At the same time, we also see that selected commodity prices are falling, freight rates from certain areas are falling and energy prices are falling. Therefore, we are also in close dialogue with our various suppliers to ensure that we hit the right price levels.
All chains run regular offer campaigns, and you will therefore be able to experience a bigger price difference in periods, but on the daily sale price we want to be the cheapest.
It is important for us to emphasize that our newspaper is a comprehensive advertisement. In this we show the good offers/campaigns of the week - and we also inform about seasonal products, special themes and/or focus areas, and last but not least, draw attention to our daily fixed assortment at fixed low prices.
It is of course regrettable that you have perceived this to be misleading. That is certainly not our intention.
We wish you a nice day 😊
Kind regards,
REMA 1000
Horsens REMA1000
Rema1000 in Horsens is absolutely the best Rema1000 ⭐️⭐️⭐️⭐️⭐️
July 2, 2023
Unprompted review
Reply from REMA 1000
Dear PF,
Thank you for your review.
We're happy to hear that you enjoy visiting our shops in Horsens.
Have a nice day 😊
Best regards,
REMA 1000
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Rema again did not have the goods…
Rema again did not have the goods advertised.
Tried in 3 stores.
June 10, 2023
Unprompted review
Reply from REMA 1000
Hi Jørgen,
Thank you for your review. We greatly value our costumers feedback.
First of all, we are sorry to hear that you have been unsuccesful in looking for one or more items in some of our stores. Our stores are run by independent merchants, who themselves are responsible for disposing of the quantity of our goods. It can sometimes be difficult to predict the demand for a product, but we know that all our merchants do a great job with this.
If you will write to us on the contact form below, we would really like to send your feedback out to the stores.
Thanks in advance and have a nice day 😊
Best regards,
REMA 1000
https://www.rema1000.dk/kontakt/butikker
All the time i choce to use this…
All the time i choce to use this service they say, we don't have people to take your order. Jajaja what a joke.
May 30, 2023
Unprompted review
Reply from REMA 1000
Hi Killua,
Thank you for your inquiry.
It is of course regrettable that you have had challenges with getting your tasks taken by buyers.
We find that the vast majority of the tasks are getting delivered by buyers. It can be an advantage if you, as a customer, offer the task the day before you want the goods delivered - and create a wide delivery interval.
You are welcome to contact our customer service, at [email protected], chat or phone, so we can take a closer look at what challenges there may be in your area.
We wish you a nice day 😊💙
Kind regards
REMA 1000 med Vigo
https://support.vigo.dk/hc/da/articles/360007213911-Kontakt-kundeservice
Pålidlig supermarked
April 5, 2023
Unprompted review
Reply from REMA 1000
Hej Rune,
Tak for din fine anmeldelse.
Det er vi rigtig glade for at læse 😊
Du ønskes en dejlig dag ☀
Mange hilsner
REMA 1000
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