SATURN  Reviews 107,414

What really caught my attention was the knowledgeable and friendly staff they have. But the whole experience was not the best for me. I noticed that some products were slightly higher priced compared... See more

I have ordered for home delivery but they left at near by packet shop. As the equipment is heavy, I faced some difficulty to carry to my apartment where I dont have lift.

I find my experience really positive, i bought it product on Thursday and it on Saturday so i’m pretty happy with delivery time. Product was delivered without any problems and packaging was fine. Look... See more

amazing for electronics and household podcuts… a fantastic online shopping experience that's super easy to use. the quality and selectiono of products make it worth the price. Btw the pisces are not b... See more

Friendly and helpful The woman in the store with the washers and dryers was very helpful in explaining some of the different features and pros and cons of the different models - even though she did... See more

I had only a good experience. I bought a monitor and did not like it, but I returned it with no issues. Bought another one online and received it very quickly. They have their own brands like PE... See more

The delivery via DHL made life really easy when it comes to choosing the delivery day and making it possible to receive my order on a Saturday, especially important for people who don’t work from home... See more

I was looking for a projector for my bedroom and was very happy to find such a large collection of models. Found an acer one that was only 49 euros

The order was completed in time, every step was sent to me by email and I could track the delivery easily.

My Switch 2 preorder happened smoothly and the company committed on the delivery date as well

Online shopping is super easy and the website gives lots of useful information. All experience was good from easy and friendly application to fast preparing of package and delivery

Third class saturn buggers selling faulty hinges ideapad5 lenovo 4th class laptops for 1300 Euros. Will never trust nor shop with you. Shame on you for cheating unsuspecting customers.

Top sound quality from JBL and everything possitive to Saturn, super fast delivery!

1st time - they said they couldn't find me. 2nd time - I selected keep at front door option. Still they gave same reason that they couldn't find me (tallest building in the middle of the city btw).... See more

I wanted to avoid ordering everything from amazon, but will surely not use Saturn ever again. For more than a week I have been trying to make Saturn customer service send me a return label, so I can... See more

Awesome service, received the package. Great communication by SATURN, thank you very much!

Delivery was fast no damage great support team

It’s been almost a month since I ordered my e-bike from Saturn, and I still haven’t received it despite a clearly promised delivery date. There was no shipping confirmation, no communication ab... See more

I placed an order on November 27 (Order #7759). The product (Barrel Smoker™ – Premium) still shows “status unknown”, and I have not received any tracking information. The shipping protection is ma... See more

Our dishwasher, which is still under warranty, broke down over a month and a half ago. Since then, dealing with Saturn's customer service has been a complete nightmare. We've been met with a new exc... See more

The Most useless Client Support ever, my Card was compromised and somehow I was charged by Saturn 1.4K Euros, I wrote to the Support asking to cancel the order or remove my card and they said that I n... See more

Someone in my hotel didn’t accept the package from DHL and my package was sent back to Saturn without my information and confirmation. So you did a payback for me even I called/mailea several times.... See more

I dont know but the prices here are very high, so much for a new iphone 17 pro max! GIdk whod pay so much for a simple phone lol. THe issuew ith the site is that sometimes the photos dot open at all... See more

I heard about poor experiences with Saturn MediaMarkt support, but it gets worse. I ordered a vacuum during their Black Friday sale. The order was confirmed, then canceled the next day. I have cont... See more

DHL Delivered tye printer at Post Filliale, they didn't event attempt to deliver it at my address. Regarding the functionality of the printer, will make a review after using it.

I ordered the Sage Barista Express on 26th of June with expected delivery date of 1st of July. We didn't receive any updates ever since, regarding our order. 3/7/2025 - called customer servi... See more

One of the worst customer service I have ever experienced. If you do not speak German its better not to go in store. I order a phone online with Financing and went to pick up at the store. The emplo... See more

When the delivery person gave me my new washing machine, they refused to take my old one and said I should contact customer service. Now customer service does not reply to me after several emails.

Bought a tablet at Saturn REIN Arcade and was offered a “special deal” that included unnecessary insurance to boost the salesperson’s commission. The actual price of the tablet was lower than what I... See more

I am very disappointed with my experience at this store. As a visitor on vacation, I clearly explained to the staff that I needed the correct Tax Free form for airport customs. Despite this, the e... See more

I returned a Lenovo laptop to Saturn Koblenz on May 21st. According to DHL tracking, the device was received and registered by the market. Despite repeated emails and confirmation from cu... See more

I am absolutely appalled by the atrocious and deceptive customer service I have experienced with MediaMarkt/Saturn. After purchasing the SONY WH-1000XM4 headphones and facing an issue where they s... See more

On July 9, 2025, I ordered a Nothing Phone 3a through a promotional discount for €305 from the online shop, with in-store pickup. According to the order confirmation, it should have been rea... See more

The monitor came broken. The screen is damaged. Really disappointed.

I got it a a deal in black Friday, but the received item was unsealed, and very dirty. Not sure if it was used or just used as store item

The staff was very helpful. The variety of products allowed me to chose the best one for me. The prices were great.

Received my item in good condition

Friendly staff, and a wide variety of goods in all price ranges.

It took more than 1 week to ship the product. Support is very poor

Good atmosphere, very good customer service

Good product with great deal

Great price, nice staff

best quailety and price

Customer service is professional.