Softube Reviews 686

Softube offers well-designed, great-sounding plug-ins that fit perfectly into a professional workflow. Everything feels stable, musical, and thoughtfully built. Their customer support is clear, res... See more

I already knew the product was top-notch (FET Compressor MK III), but when I had issues with installation, I received super quick and courteous response. Luckily, I had already resolved the issue on... See more

I'm a person who owns a lot of plugins, from different companies, and I got involved with different kinds of tech support. Let me tell you that David was a super professional and cool guy. H... See more

Softube makes great plugins, has customer service with Zero latency and linear phase efficiency : ) Support was noticeably fast for such big company. Thanks Mariana for being there when needed ! Mer... See more

Softube is probably one of the best companies I have ever dealt with, within the music industry and otherwise. Their product is excellent, of very high quality and an extensive range. However, the... See more

Incredible customer servce. super quick response to emails and questions, They properly follow up on things. I had a minor issue that they just couldn't fully resolve, though they did try and found an... See more

I’ve been a Softube customer for years and I’m always impressed by their fast, personal, and genuinely helpful support. You can tell this isn’t just a big anonymous company — there are real, engaged p... See more

As a musician and music producer, I’m very thankful for their increíble customer service, sales, dream gear and dream sound! I love how we’re all a community of artists, all of us giving our finest fe... See more

I had a problem with working with a plugin that I purchase while I still had the same one during the trial period. The comunication and the support from Softube Support was top noch and very helpfull... See more

Terrible support. No systematic troubleshooting, more than a week between responses, generic suggestions. In the time I received 2 responses from support, I received 25 (!) advertising emails... See more

Not only are Softube products supreme in quality of sound, features and usability, but their support is second to none! Oskar Eriksson helped me through a challenging installation with caring support... See more

For the past few months Softube customer support has been helping me with issues regarding the Softube Console 1 mkiii and Softube Console 1 Fader mkiii. Thank you to the Softube team especially the o... See more

This company has for the years that I have been a customer put out consistently great products that generally work flawlessly. BUT....their tech support has been slipping to the point that you can't e... See more

The support is so slow, very long answering delay and no reaction at the end... and this is annoying while you're on a mixing session and in need of a specific tool! Very disapointed.

I've been using Softube plugins for several years. The products are great and the support I receive is always top notch. All software has some bugs but Softube has been very engaged with every issue t... See more

Fantastic experience with Softube, Need to unactivate my plugins from my old Ilok account to my new one, due to my laptop/PC dying 😢, David Gustafsson from Softube sorted this for me with no probl... See more

Every time I’ve reached out to Softube, the experience has been flawless. Fast replies, kind people, and good vibes all around. Feels like chatting with friends who actually solve your problems. Sp... See more

My experience with this amazing plugin has truly changed the game. I have used many many plugins in pursuit of reaching a certain finished product. But this gem has given me the answers and a lot mor... See more

So far, all of my 5-6 experiences with your support were as positive as it can get: fast reply, to the point and solving the problem. On top of that, the experts were friendly and eager to find the... See more

David G went above and beyond to make my holiday season extra special. Wow I had no idea Softube had such excellent support. Congrats, good talent like that is hard to find.

Excellent plugins ruined by unstable and buggy control software on Apple Mac OS 15.6.1. Impossible to work today, the software crashes. I clicked refresh 20 times, plugged the iLock USB in and out. No... See more

Whilst the tech support was prompt my issue was not resolved. Softube installer does now not support MacOS earlier than 14 Somoma it seems. This means i cant purchase new products, I have two very go... See more

I installed the demo of the Marshall amp suite for use in Reason 13. Every time I click on the guitar track that I've recorded to bring up the VST amp that I've chosen and start to adjust the settin... See more

I found the response time of support rather long. If you have an emergency, find anoyher way! Also legacy support is minimal (I think why, they are your oldest customers!!!). My problem cannot be solv... See more

I had some Softtube plug-ins from Avid's TDM era. Unfortunately, some of the iLok licenses no longer worked with the latest AAX versions. After I created a ticket with Softtube and explained the issue... See more

Softube support is always engaged with any issue I have. Some are just knucklehead user error and some are actual problems. We have been working with an issue for a while now that they can't seem to r... See more

I have been using Softube for a few years now. The plugins they have are typically of high quality, and I have enjoyed using them for the most part. Recently I purchased the British Class A, and I hav... See more

I'm not usually one to write reviews, but the support I received from Mariana at Softube was fantastic: she dealt with my request very swiftly and with good cheer. This is before mentioning how superb... See more

Don't buy from SOFTUBE their customer service is absolutely disgusting. I've been having problems with some of my plug-ins licenses for over a month now I've contacted them four times and no one seems... See more

The recent incident with a Console One mkIII hardware product has been a disastrous experience. The errors committed in recent days and in recent updates have called into question my opinion of Softub... See more

I had a simple admin problem that meant I wasnt receiving my modular download. Sara sorted this out quickly calmly and was always on hand should other errors arise. Really thoughtful and helpful serv... See more

I've contacted Softube a few times about issues I have had - which were predominantly my fault not Softube's. They have always been quick to respond (same day) and always been as helpful as they could... See more

I bought a Console 1 MKII from Thomann. I plugged it in and it was unresponsive, so I contacted the Softube customer support by opening a ticket. The person who helped me was Oskar, and he was grea... See more

This product softube console 1 stopped working correctly when the software was updated and I have been back and forth 20 times with customer service and never gotten a solution. Bad customer service a... See more

Bought the Console1 hardware. DOES NOT work on my system which is modern and up to date. All other midi/hardware devices from other companies work flawlessly. It has been weeks and I got only 1 reply... See more

I am pleased to tell you that Sara helped me on two occasions. The quality of Softube support gives me confidence in the future of their company. This is the way customer support should be delivered!... See more

I've had two issues with Console 1. I file a support request and don't hear back for a week. And the answers are not helpful, asking me to try things I obviously would have tried already. The supp... See more

I had a pretty major issue with their software, it would brick my projects so that they'd crash ProTools / Reaper on startup, rendering them totally unusable until I restarted mixing without Softu... See more

I use lots of Softube plugins and sometimes there are questions. Their customer service is really great and always fast in replying. I will always check out their products knowing that they will quick... See more

I submitted a request ((162173) via the Softube website. They responded quickly. To confirm my request, the representative asked me to send her some documents. However, after sending these documents,... See more

While a lot of companies will limit their support to an FAQ page, or a chat bot, Softube does the right thing and let real people in charge. I had two experiences with Softube support and both of the... See more