Strawberrynet.com Reviews 26,586

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and the wide range of products available on the website. Many consumers highlight the ease of navigation and user-friendliness of the platform, which makes the purchasing process quick and simple. The delivery service is generally considered fast and efficient, with orders arriving in a timely manner. People have also pointed out some inconsistencies with orders, such as incorrect items or products not being added to the cart. Some consumers have expressed concerns about price fluctuations and difficulties with the website, especially when using a mobile phone. Despite these issues, the general consensus is that the products are authentic and the service is reliable, with many reviewers stating they have been ordering from Strawberrynet for many years and are likely to continue doing so.

Based on these reviews

Rated 4 out of 5 stars

I find strawberrynet have great prices ,,,,, also great communication, I asked a question and they followed up right away , was impressed ! I do have a little bit of a problem working through the we... See more

Company replied

Rated 5 out of 5 stars

​I ordered a Cosmedix Eye Doctor for 51,874 HUF (Order #2610301787). The product I received was manufactured in June 2021 (Batch: 5171G2), making it 4.5 years old! I have contacted them via email 5 t... See more

Rated 5 out of 5 stars

My order was wrong when it arrived. I was very quickly offered a 50% refund but as it was through another site, they were not allowed to do so. I have now been given a full refund. The customer servic... See more

Rated 5 out of 5 stars

Have shopped Strawberrynet for many, many years - and I have enjoyed the experience because I've almost always been able to find the product I was looking for. Of late though I find having to troll th... See more

Rated 5 out of 5 stars

Ordered on the 8th May, delivered to me in UK on 15th May. Full comprehensive tracking all the way. All items as described and at a super price. I think you are sometimes a little worried orderi... See more

Rated 5 out of 5 stars

We accidentally ordered the incorrect perfume and were able to change the order without any difficulties at all. Very happy with the prompt response to our e-mails, seamless service, and great produc... See more

Company replied

Rated 3 out of 5 stars

The initial discount I was offered suddenly changed at checkout and the total amount ended up being more. This is always irritating and feels disingenuous. Hi, I think the the initial discount was... See more

Company replied

Rated 5 out of 5 stars

I always check Strawberry.net first and with other suppliers being cheaper on the product, very happy with the loyalty discount I receive. So all my Shiseido is generally from here!

Rated 5 out of 5 stars

After waiting a while for the products to come back into stock, Service was Excellent, easy to Order, & speedy delivery to New Zealand. Thank You very much ‘Strawberry Net’.😃👍

Rated 3 out of 5 stars

Have been ordering from Strawberrynet for a very long time. Have always been happy with purchases. No incidents so far. But this time when I ordered perfume, it arrived with a very strong perfume sme... See more

Rated 5 out of 5 stars

It's very easy to find what I'm looking for at StrawberryNet. More often than not, I'm lucky to find 'it' at a discount price, as well. I have never had anything damaged in transit, and my orders come... See more

Rated 2 out of 5 stars

From the time I received the initial price of purchase to the final purchase price the amount increased $10.00. This makes it less economical to purchase from strawberry Net. In all honesty I am in... See more

Rated 5 out of 5 stars

I've always received what I order on a timely basis. I've used Strawberrynet for a long time, and it's nice to see they've improved their website and user experience.

Rated 5 out of 5 stars

It was great to be able to order online.Convenience. Everything was in stock - I checked other companies first, and some products were sold out. No shipping cost over $200 - I qualified. The storew... See more

Rated 1 out of 5 stars

My order was cancelled and money refunded without explanation. I emailed twice to find out what had gone wrong and to make sure the order was placed without receiving a reply. Very dissapointing lac... See more

Company replied

Rated 5 out of 5 stars

I've purchased from Strawberry.net many times, for myself and overseas relatives, and what you see is what you get. The prices are very reasonable and delivery is fast.

Company replied

Rated 1 out of 5 stars

You are purchasing an item from Hong Kong, goes through customs so takes a long time for delivery. I purchased 2 Giorgio Armani eye shadows. Looking at the container I knew one of the colors wasn... See more

Company replied

Rated 1 out of 5 stars

I tried to order on my phone but couldn't enter my card expiry year as the app wouldn't allow me to scroll to it. Changed to my computer and when I tried to enter the promotion code it would not... See more

Rated 5 out of 5 stars

I have been purchasing my cosmetic products from Strawberrynet for approximately 30 years. It is the best website on the internet for accuracy and efficiency. Plus excellent prices. I would never purc... See more

Company replied

Rated 5 out of 5 stars

The best website for all my cosmetic purchases. User friendly and I have purchased all my products for an estimate of 20 years at least. Absolutely excellent thank you.

Rated 1 out of 5 stars

Terrible. My order got lost and the company doesn’t want to reimburse. First time I see something like this. So many other companies selling cosmetics. Will never use Strawberrynet again

Company replied

Rated 1 out of 5 stars

What went wrong is what I'd like to know. Over the last 20years I've had great service from Strawberry. However last year I began getting cancelled orders and my last one a week or so ago again said... See more

Company replied

Rated 1 out of 5 stars

I purchased an item from Strawberrynet via Cosmetify on 25/11. On 29/11 I had an update on the tracking to say that Yodel had my parcel. After 5 days of no update and once the expected delivery date h... See more

Rated 4 out of 5 stars

Been ordering regularly for 15 years and have had good products and service almost every time. Loyalty discounts are nice on top of already good prices.

Rated 4 out of 5 stars

I was disappointed that I could not buy Lancome Absolue Nuit. Also it was unclear what the word (Upgrade) meant in the beauty masks amongst the free add on product

Company replied

Rated 3 out of 5 stars

there seemed to be no option to use the PROMO i wanted to use, one just seemed to be selected for me, which was less then the one i would have liked to have used.

Rated 1 out of 5 stars

: Expired and oxidized products – very disappointing I spent over 7,700 NIS on SkinCeuticals products from StrawberryNet between May and August 2025. Several serums arrived oxidized and unusa... See more

Rated 5 out of 5 stars

Always a smooth transaction with strawberry net... the prices do yo yo so best to price compare... but never run into any issues with them as a company... and their products are legit

Company replied

Rated 5 out of 5 stars

On receiving our package, we found one of products had leaked. Strawberrynet was very quick to resolve the issue. Highly recommend for competitively priced products and great customer service!

Company replied

Rated 4 out of 5 stars

You deliver on time. Your products are a little restrictive from what you used to have and I will not pay a premium because what I purchase is valued at over $400.00. That is a disappointment.

Company replied

Rated 4 out of 5 stars

For starters, the price of the product I last bought in July 2023 hasn't sky-rocketed which is great. Also, the strawberry net website is easy to negotiate.

Company replied

Rated 5 out of 5 stars

Online system was very easy to use. Email advised order had been received, delivery date. Also notification from auspost advising when delivery would happen. Very efficient , well done.

Rated 2 out of 5 stars

The website is deficient. Search is very poor - doesn't recognise multiple word searches. Products appear randomly - very confusing experience. Bring back the old website.

Company replied

Rated 1 out of 5 stars

Beware unlawful returns policy: We are sorry to learn that you are not happy with the fragrance you received. Unfortunately due to international postal regulations for perfumery products, fragrance... See more

Rated 3 out of 5 stars

Over years I have had my points removed and had to start again - this is a shame as it was great before that. I now don't really trust the company as I used to. Also some things I chose to buy were no... See more

Rated 5 out of 5 stars

My dealing with Strawberry Net was a good one. I got an email showing the purchase and how you can keep track of your parcel. It would show the status of where it was. It took 8 days from date of purc... See more

Company replied

Rated 5 out of 5 stars

I've always have a smooth shopping experience with Strawberrynet. Fair priced products and good discounts too.

Rated 5 out of 5 stars

Good specials and free postage..highly recommend strawberry net..thankyou so much sue swale

Company replied

Rated 4 out of 5 stars

A very easy to use system. However, a bit harder to find the products online if using mobile phone. Great deal on 11/11.

Rated 3 out of 5 stars

I used to get great loyalty discounts but now new customers get the same discount, very disappointing.

Rated 5 out of 5 stars

Used Strawberrynet for years. Great discounts on great products. Highly recommended

Rated 5 out of 5 stars

Syrawberrynet often has good discounts & today I got a great price on genuine Estee Lauder & always prompt shipping & delivery

Rated 1 out of 5 stars

The parcel was supposed to arrive by 03.08 Today is 27.08 and I have received nothing. This is a total scam. Beware!


Company details

  1. #14 of 19 best companies in Skin Care Clinic
  2. #160 of 364 best companies in Clothing Store
  3. #37 of 56 best companies in Cosmetics Store
  4. #30 of 34 best companies in Flavours, Fragrances and Aroma Supplier
  5. #28 of 52 best companies in Hair Product Store
  6. #79 of 93 best companies in Pharmacy
  7. #22 of 30 best companies in Wellness Center

Written by the company

Strawberrynet.com is the leading shopping destination for beauty, carrying over 800 brands and 33,000 products at heavily discounted prices. Discover the best deals on the most diverse range of makeup, skincare, haircare, fragrances and home scents online with free worldwide shipping.


Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service.

My order was wrong when it arrived. I was very quickly offered a 50% refund but as it was through another site, they were not allowed to do so. I have now been given a full refund. The customer service people were very helpful.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Disgraceful costumer service! 4,5-year-old expired product!

​I ordered a Cosmedix Eye Doctor for 51,874 HUF (Order #2610301787). The product I received was manufactured in June 2021 (Batch: 5171G2), making it 4.5 years old! I have contacted them via email 5 times in the last 3 days with photos, but they refuse to answer. I demand a full refund immediately.
UPDATE: I reached out to the manufacturer (Cosmedix) directly, and they officially confirmed that the batch code is valid. The product was manufactured in June 2025, so it is fresh and safe to use. While the initial communication with the seller was difficult, the product itself is high quality and authentic. I am updating my rating to reflect this.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Did not receive order

I purchased an item from Strawberrynet via Cosmetify on 25/11. On 29/11 I had an update on the tracking to say that Yodel had my parcel. After 5 days of no update and once the expected delivery date had passed, I contacted Yodel to ask where my delivery was and was advised they had not received my parcel yet, despite the tracking saying they had it. I was advised to contact the seller which I did via Cosmetify. I was told to give the delivery another week to arrive, which I did. When it did not arrive, I again contacted Yodel who again advised me to go back to the seller as they still did not have my parcel. At this point it was over 3 weeks since I had paid for an item that I did not receive so I asked for a refund and since asking for a refund I can no longer log into my Cosmetify account so I am thinking they have blocked me. The item I paid for was £80.

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

There is an issue with the payment…

There is an issue with the payment process. The incorrect details are inputting and there is more than sufficient funds to cover the purchase but first whatever reason it is not accepting my payment

December 18, 2025
Unprompted review

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