Talk-Point.de Reviews 431

Reply from Talk-Point.de

Mar 21, 2024

Wow, vielen Dank für dein fantastisches Feedback! Es ist schön, dass deine Bestellung so reibungslos verlaufen ist und dass du mit dem neuen iPhone XS zufrieden bist. Es ist großartig zu wissen, dass unsere schnelle Lieferung und die Qualität des Produkts deinen Erwartungen entsprachen.

Wir setzen alles daran, unseren Kunden das bestmögliche Einkaufserlebnis zu bieten, und es ist wirklich toll, dass wir das bei dir erreichen konnten!

Wenn du in Zukunft weitere tolle Smartphones oder Zubehör suchst, Fragen hast oder Unterstützung benötigst, zögere bitte nicht, uns zu kontaktieren. Wir stehen immer gerne zur Verfügung!

Mit herzlichen Grüßen,
Dein Talk-Point Kundenservice-Team

Reply from Talk-Point.de

Jan 23, 2024

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with your Xiaomi phone order.

We are truly sorry to hear that the product did not meet your expectations and arrived in an unsatisfactory condition. We always indicate the condition of items on our website. You have purchased a B-goods device and there are different status levels for these. These are also indicated in our store.

We appreciate your feedback and take it seriously. Our team will review the situation and address any issues with the product description or packaging. It is important to us that our customers have a positive experience and we regret that we were unable to do so in your case.

We would like to apologize again for any inconvenience caused and thank you for your understanding.

Yours sincerely, Your Talk Point Customer Service Team

Reply from Talk-Point.de

Jun 23, 2023

Dear customer,

Thank you for reaching out to us and sharing your feedback. We apologize for any inconvenience you have experienced with your recent purchase. We take matters like this seriously and we would like to assist you in resolving this issue as quickly as possible.

We encourage you to contact our customer service hotline at +49 (0) 3423 70 998 100, Monday to Friday from 9:00 am to 5:00 pm, or you can also reach us anytime by emailing [email protected]. Please provide us with your customer number so that we can locate your order and address your concerns promptly.

At Talk-Point, we strive to provide excellent service and ensure that our customers receive products in the best possible condition. We apologize for any oversight in this instance and would like the opportunity to make it right.

Once again, we apologize for any inconvenience caused and we appreciate your understanding. We look forward to hearing from you and resolving this matter to your satisfaction.

Best regards,
Your Talk-Point Customer Service

Reply from Talk-Point.de

Jun 14, 2023

Dear customer,

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your delivery to the Netherlands was faster than expected and that you received your phone case within just 3 working days. We strive to provide efficient and timely service to all our customers.

It's great to know that the product you received matches the item description perfectly. We take pride in offering accurate and detailed product information to ensure customer satisfaction.

We're also glad to hear that our communication via email met your expectations. Our team works diligently to respond promptly and address any inquiries or concerns you may have.

Your satisfaction is our top priority, and we appreciate your trust in our products and services. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Thank you again for your positive feedback. We look forward to serving you again in the future.

Best regards,
Your Talk-Point Team

Reply from Talk-Point.de

Nov 22, 2018

Für alle Mitleser: Im Bestellprozess kann man ganz normal seine Firmenanschrift und / oder Privatanschrift als Rechnungsadresse angeben und diese liegt dem Paket bei. Wer seine Verpackung inklusive Rechnung entsorgt oder seine Anschriftsdaten nicht korrekt eingibt, dem helfen wir gern. Leider nicht Rechnungsänderungen ohne Rückerhalt und der Stornierung des Originals rechtlich gesehen nicht möglich. MfG