While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I saw John Stephen on stream talking about his vape and wanted to give him credit. He said he works at Porth branch. Because of all his help on stream yesterday I ordered a vape this morning

Rated 5 out of 5 stars

Quick shipping. Great product. I am disgusted by trump's stupid law regarding vape bans. I know I will smoke more now. Positively ridiculous. I feel it takes away my constitutional rights.

Rated 4 out of 5 stars

I haven’t received my order yet and there is no tracking so I’m not too sure how long the order will take. The prices were great and i was able to purchase a lot of the vape pods that I haven’t been a... See more

Company replied

Rated 5 out of 5 stars

Always great service, extremely knowledgeable and helpful. They carry Baker White E-Juice which is difficult to find. I recently placed an online order and was having some issues. One quick call and t... See more

Company replied

We perform checks on reviews

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Information provided by various external sources

We carry a large variety of vaping supplies, accessories and U.S.A premium liquids.Our goal is to provide best customer service through out the vaping community


Contact info

4.8

Excellent

TrustScore 5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Abergavenny shop visit and purchase - there cannot be a more knowledgeable salesman

I didn't get the name of the gentleman who served me (I know shame on me and I fully apologise for that) BUT it was, without doubt, the very best customer service I have EVER received. Not only was he extremely knowledgeable about the products (liquids, kits inter alia) he was more interested in selling me the right product for ME and that really does make a really pleasant change.

He explained the pros and cons of each kit AS THEY WOULD APPLY TO ME. He personalised the entire sale, was helpful beyond belief and I was truly astonished at his professionalism throughout.

I have been an assessor of customer service for over 20 years and I have NEVER seen such excellence. My absolute congratulations to you sir and if you don't remember who I am - I am the old bat who bought the grey geekvape from you! Well done.

October 13, 2022
Unprompted review
Rated 4 out of 5 stars

Amazing

Package received, and all the ejuice I ordered are all accounted for. This store is consistent with high quality stuff.

September 2, 2022
Unprompted review
Rated 1 out of 5 stars

So i got a new tank and pack of coils…

So i got a new tank and pack of coils the fat rabbit the tank is crapy leaks dose not hold liquids now lets start with these hellavspe coils i got normaly coils last me 2 weeks these ones last about 1 day i tried to lower wat then ran it high i use tje recromned wats as well still only get 1 day on them the empolyee recrmoned them to me had no idea i guess but i will not be goong back there again ill stick to my falcon king also everything was over priced

May 25, 2022
Unprompted review
Rated 1 out of 5 stars

The end of a great shop

Was a great shop but the staff have changed, see the recent reviews, the shop does not even comply with customer rights, Overcharging debit cards, Christ try and get a refund, Current staff know as much about vaping products as I do about rocket science, Shame was a great shop

March 12, 2022
Unprompted review
Rated 4 out of 5 stars

I haven’t received my order yet

I haven’t received my order yet and there is no tracking so I’m not too sure how long the order will take. The prices were great and i was able to purchase a lot of the vape pods that I haven’t been able to find in stock on many other sites.

March 15, 2021
Unprompted review
Vape Escape logo

Reply from Vape Escape

You should have an email with the tracking.

Rated 5 out of 5 stars

Quick shipping

Quick shipping. Great product. I am disgusted by trump's stupid law regarding vape bans. I know I will smoke more now. Positively ridiculous. I feel it takes away my constitutional rights.

March 13, 2021
Rated 5 out of 5 stars

We're sure going to miss our deliveries...

Having recieved notice that as of today (3/1/21) we will no longer be eligible for delivery of vape supplies, I am sorry to lose this rescourse. Vape Escape has delivered great service and product in a most timely way. Thank You!

March 2, 2021
Vape Escape logo

Reply from Vape Escape

Thank you so much Linda! I have changed the date to April 26 unless usps sets a date in stone. I keep reading different dates!

Rated 5 out of 5 stars

I was really amazed at how fast after I…

I was really amazed at how fast after I ordered I received the product, I was introduced to blue Ice in Colorado...No one in the shops around here in Kentucky have it in there shops...Was glad to find it online. Thank you

March 2, 2021
Vape Escape logo

Reply from Vape Escape

I’m not sure if you saw that online vape ordering is ending :( April 26 is our last day shipping unless usps ends it sooner. I’m not restocking the website so what we have I won’t be restocking. Thank you so much for ordering from us and leaving a great review. If you’re ever up this way our Monroe, Mi shop keeps it in stock. Come and visit us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look