Verpex Hosting Reviews 1,169

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service provided, highlighting the efficiency and expertise of the staff. Consumers appreciate the team's ability to resolve issues quickly and professionally. Many reviewers specifically commend the customer service, noting that they feel genuinely supported and valued. People report smooth and efficient transitions when migrating from other hosting providers. The support team is frequently described as responsive, patient, and knowledgeable, with several reviewers mentioning individual staff members by name and expressing gratitude for their assistance. While opinions on the website and response times are mixed, the consensus is that the company excels in providing excellent support and service.

Based on these reviews

Rated 5 out of 5 stars

I recently purchase a reseller package from Verpex. My decision was based on positive reviews, and I'm happy to confirm their reputation for excellent support is well-deserved. I recently used th... See more

Company replied

Rated 5 out of 5 stars

Soy de Perú en Sudamérica y mi experiencia con el soporte de Vertex es excelente!! tanto por chat como por correo con tickets de soporte. The chat and email support with support tickets is truly e... See more

Company replied

Rated 5 out of 5 stars

I have enjoyed my time with Verpex. After scaling down my 20-year-old hosting company, I wanted the benefits of a large provider with state-of-the-art infrastructure—something that, as a small host, I... See more

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Rated 5 out of 5 stars

Had a problem accessing my website due to a plugin update. Contacted Verpex Hosting. Fantastic response, website back up and running in no time at all. Big thanks to all at Verpex Tech Support and esp... See more

Company replied

Rated 1 out of 5 stars

When I bought their service a few years ago, they weren't well known yet and everything worked beautifully. Server performance was solid, and I barely had any issues. Now? It's a completely differ... See more

Company replied

Rated 5 out of 5 stars

I received very efficient service; I appreciated the treatment I received and the quick responses. The only thing I don't like about Verpex is that when I asked, they said they can't offer more than 4... See more

Company replied

Rated 5 out of 5 stars

I've been using Verpex for more than 2 years now, and the experience has been excellent. The hosting is reliable, fast, and packed with features that make site management simple even for non-tech user... See more

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Rated 5 out of 5 stars

Edit: After contacting support about my concern with server responsiveness and some other issues they have definitely given their all to help me solve this issue, even check up after the issue ha... See more

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Rated 5 out of 5 stars

I’ve had a great experience with Verpex so far—the platform is reliable, user-friendly, and offers excellent value. But what truly stands out is their customer support. I had the pleasure of being a... See more

Company replied

Rated 5 out of 5 stars

Hajrul F, Thank you sincerely for your continuous support. Your assistance has been truly professional, and I’m very grateful for your responsiveness whenever I’ve needed help. I’m relieve... See more

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Rated 5 out of 5 stars

The transition from two other hosting companies could not have been smoother, quicker or more efficient. Support is top-notch and I'm very impressed. All the sites load up very fast. All-round very h... See more

Company replied

Rated 5 out of 5 stars

The process was smooth, and the support team was excellent. I had originally signed up with another hosting provider before switching to Verpex. Although migration wasn’t treated as a top priority the... See more

Company replied

Rated 5 out of 5 stars

I used to be with Verpex a while ago and I should have never have left, they are the best cloud hosting provider by miles. After a terrible experience with another provider, I needed to migrate to a m... See more

Company replied

Rated 1 out of 5 stars

We’ve had a very disappointing experience with Verpex hosting. Over time, we encountered multiple issues, including emails going missing for months—some even for over a year. When we reached out to... See more

Company replied

Rated 5 out of 5 stars

Had a cPanel account migrated by Syed at Verpex, and everything went super smoothly. The migration finished without any issues, and my site was up and running right away. Really appreciate he was help... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Verpex, especially thanks to Wilis from the migration team. He was professional, patient, and very clear throughout the entire process. The migration was handle... See more

Company replied

Rated 5 out of 5 stars

Verpex support (Gede specifically). Help me to resolve a technical issue by live chat related with my Reseller Hosting plan. They were intelligent, fast and professionals (and my case was on Sunda... See more

Company replied

Rated 5 out of 5 stars

I moved my reseller account from another company to Verpex. Rossy and Nicky were absolutely fantastic in assisting with his enormous, difficult task, with so many accounts. They migrated my account... See more

Company replied

Rated 5 out of 5 stars

Honestly, I am very happy with the support I have received from the Verpex Hosting Team. It’s hard to mention everyone individually, but the entire team has been excellent. They assisted me in migrati... See more

Company replied

Rated 1 out of 5 stars

They did everything bad from the very beginning. They did not give me access to my hosting plan after purchase so I had to submit a ticket. The support person was not kind and helpful. Then I noticed... See more

Company replied

Rated 1 out of 5 stars

The customer support team hasn’t been honest. They charged me, but my account was never activated. Instead of fixing the problem, they kept sending unnecessary questions. Very disappointing expe... See more

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Rated 4 out of 5 stars

This is a difficult service to review. On the whole, the more technical support provided by Yoedhi and Willis was ideal; I would give them 5 stars. However, the service I received from members (plural... See more

Company replied

Rated 1 out of 5 stars

long time customer but treated terribly. I registered 5 domains with them. The last domain I registered they made fun of me. registered for 1 year now instead it is for a month. Same techniques as whe... See more

Company replied

Rated 5 out of 5 stars

The speed of reply and actions were outstanding to say the least. Our own backups had corrupted and Verpex support had it all rectified and back up with correct data inside an hour. Unbelievable ser... See more

Company replied

Rated 5 out of 5 stars

I am using the verpex services since last April 2025 and i am very satisfy with the servers, even the support is top notch whenever you ask anything on chat of ticket, you will get the prompt reply... See more

Company replied

Rated 5 out of 5 stars

Verpex is a good hosting company that responds immediately and resolves issues within a moment. All web developer and those want to host website, you are warmly welcome Georgi Baldzhiev one of... See more

Company replied

Rated 1 out of 5 stars

After several month of chatting with mostly all of the support team, they stall getting .dk domain to work properly. Every excuse in the world have I heard and nothing happens, causing no .dk doma... See more

Company replied

Rated 5 out of 5 stars

The 24/7 chat support is super helpful, human beings helping human beings. Always resolving, helping, answering, including complex problems and stupid questions, with kindness and patience. I am reall... See more

Company replied

Rated 1 out of 5 stars

it is two weeks thet my sites magicaly have a speed of 45 second to load one page (all sites in the resseller account) i have open 2 tickets, i have ask per chat and i have still the same problem. p... See more

Company replied

Rated 5 out of 5 stars

The support from Verpex team was very good! Migrated 30+ of my accounts to my reseller hosting account with breeze. Rossy from the support team especially helped a lot on verifying, clarifying and ass... See more

Company replied

Rated 3 out of 5 stars

I'm extremely disappointed ..... Hi Sam, Thanks for your response. Just to clarify — last night when I tried to use the live chat, the option was not working at all. It wasn't loading... See more

Company replied

Rated 5 out of 5 stars

I needed to set up a subdomain and had questions about propagating DNS records. Bryan R was amazing, explaining every detail and making sure everything was set up correcto. My subdomain started workin... See more

Company replied

Rated 5 out of 5 stars

Hello Nisha, Thank you very much for your message and for the excellent support you provided. I truly appreciate your professionalism, responsiveness, and clear communication throughout the... See more

Company replied

Rated 5 out of 5 stars

Verpex customer service is top notch. They don't care if you are on the lowest plan - they provide speedy attention whenever I need help. I highly recommend them. Another good thing I have to say abou... See more

Company replied

Rated 1 out of 5 stars

I rarely write reviews, but I feel compelled to share my experience with Verpex because I wouldn’t wish this kind of service on anyone trying to run a site. I trusted them with something as basic... See more

Company replied

Rated 1 out of 5 stars

Today, I've had the displeasure of experiencing the poor service and support of Verpex.com related to their hosting support. I decided to cancel my account. The original request has now been ig... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Verpex support! I purchased the Start-Up Reseller Hosting plan, and Halif Fachrizal assisted me promptly via live chat. He confirmed the activation of my account and he... See more

Company replied


Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Email Service Provider

Written by the company

Verpex is truly a customer first company, Verpex delivers a fully managed hosting service and we go to the extra mile to ensure our service is nothing like you've experienced before


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Saheetha was straight on point

Saheetha was straight on point. There was no back and forth and the entire team too guided well on what I had to so the whole process was seemless.

February 12, 2026
Unprompted review
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Reply from Verpex Hosting

Hi Sharon,

Thanks much for the great feedback for Saheetha! We’re glad to hear you’re happy with how things went. Please reach out whenever you need assistance with your services, we are just a message away.

-Sam, Customer Advocacy

Rated 5 out of 5 stars

The support team was very attentive

The support team was very attentive, clearing up all my doubts before proceeding with the migration, and as always, they provided the necessary assurance to execute the procedures, preserving the stability of my users!

February 7, 2026
Unprompted review
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Reply from Verpex Hosting

Hi Alejandro,

Thank you for the amazing feedback! We’re really glad to hear our team was able to walk you through everything and give you the confidence to move forward. If you need a hand at any point during the rest of the journey, we’re just a message away.

-Dyane, Customer Advocacy

Rated 5 out of 5 stars

Solved my problem effectively

Solved my problem effectively

February 6, 2026
Unprompted review
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Reply from Verpex Hosting

Thank you for the kind review, Erik! We are always here to help, please reach out anytime!

James,
Customer Advocacy

Rated 5 out of 5 stars

Outstanding Migration Support from Yoedhi

I recently needed to migrate my account from another server, and Yoedhi provided absolutely brilliant support throughout the entire process.
Despite my persistent questions about DNS records and SPF configurations, he remained patient and professional, meticulously ensuring every detail was correct - even going back multiple times to fix addon domain settings I spotted.
The migration itself was seamless, and the performance improvement on the new server has been remarkable. Server load dropped from 12+ to just 2.4, and swap usage went from a critical 100% to a healthy 18%.
Yoedhi's technical expertise and willingness to get everything perfect, rather than just "good enough," really stood out. He took ownership of the issue and saw it through to completion.
Excellent service from Verpex, and Yoedhi in particular deserves recognition for his thoroughness and professionalism.
Highly recommended.

February 4, 2026
Unprompted review
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Reply from Verpex Hosting

Heya Farshad! We are happy to know that Yoedhi provides a patient and helpful support. I really appreciate you acknowledging the assistance he provided. Our team are always here to help, if you ever need assistance, please don't hesitate to reach out!

James,
Customer Advocacy

Rated 1 out of 5 stars

From Excellence to Disappointment

When I bought their service a few years ago, they weren't well known yet and everything worked beautifully. Server performance was solid, and I barely had any issues.
Now? It's a completely different story. The servers constantly fail, TTFB regularly hits several seconds, and I can't even run a single Wordfence scan across my 100+ sites on their servers, not once.
I've reported these performance issues to support multiple times, but the responses feel copy-pasted and dismissive. There's zero willingness to actually acknowledge or fix anything. If I can spot these problems as a user, their sys admins definitely can. They just don't seem to care.
They also have no native real-time malware scanning at the server level, so when one WordPress site gets infected, it spreads like wildfire.
It really feels like they chose profits over keeping their original customers happy. I'm not sure this can be fixed at this point.

February 3, 2026
Unprompted review
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Reply from Verpex Hosting

Hi Mansoor,

Thank you for taking the time to share such detailed feedback.Long-term customers like you helped build the service in its early days, and your perspective is genuinely important to us.

I’ve located your account and will be reaching out to you privately so we can look at your setup in more detail and have a more direct conversation about what you’re seeing. This will allow us to review the performance behavior you mentioned, discuss your environment, and determine the most appropriate next steps.

Mimi, Customer Advocacy

Rated 5 out of 5 stars

Exceptional support

Exceptional support. The migration from the old server was completed very expeditiously and professionally.

February 2, 2026
Unprompted review
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Reply from Verpex Hosting

Hello Bit Grupa,
Thanks for this lovely shoutout for our team! Exceptional support is all we can strive for. If you need any further assistance, please don't hesitate to reach out to us any time of the day!


-Sam, Customer Advocacy

Rated 5 out of 5 stars

Amazing experience,

Amazing experience,
I had a technical issue and on the spot was sorted out
Thanks to georgi & luisa with his amazing attitude and help.
I recommend highly

February 2, 2026
Unprompted review
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Reply from Verpex Hosting

Hello, Thal,

Thank you so much for your wonderful feedback!

We’re absolutely delighted to hear that your technical issue was resolved right away and that you had such a positive experience. Georgi and Luisa will be thrilled to know their attitude and support made a difference for you, I’ll be sure to pass along your kind words.

We truly appreciate your recommendation and your trust in us. Please don’t hesitate to reach out if you ever need anything in the future, we’re always happy to help!

Mimi, Customer Advocacy

Rated 5 out of 5 stars

Amazing Service

Amazing Service, Thanks for everything!!!

February 1, 2026
Unprompted review
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Reply from Verpex Hosting

Hi Angel,
Thanks so much for your kind words! Amazing is a great way to describe our support team, please don't hesitate to contact us again anytime, we are here 24/7. All the best!

-Sam, Customer Advocacy

Rated 1 out of 5 stars

its like they have to manually activate…

its like they have to manually activate each service including domain names which is meaningless and it takes eternity

January 30, 2026
Unprompted review
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Reply from Verpex Hosting

Hi Dennis,
Thank you for your feedback. We take the security, accuracy and stability of our services very seriously and as part of this commitment, some orders are selected for additional review.
It is to safeguard designed to protect all of our customers and is to designed to be a very quick process, ensuring services are provisioned correctly. We want the order to be correct the first time.
I would like to double check your case and see if there is anything else we can assist with or if there is any additional feedback on how we can improve this process, so will reach out to you privately.

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Support and Services

I've been with Verpex for 5 years and so far their support and hosting services have seemed exceptional to me.

January 29, 2026
Unprompted review
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Reply from Verpex Hosting

Hi Mirko,

Thanks for being with us for so long! We appreciate you leaving these kind words for us. It is great to hear words like exceptional used. If there is anything else we can assist with, please don't hesitate to reach out anytime, we are here 24/7!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Awesome support

January 28, 2026
Unprompted review
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Reply from Verpex Hosting

Hi Andre,
Awesome support is awesome to see! Thanks for reviewing us today and mentioning our team! Contact us again anytime you need assistance!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Fantastic service, Website fixed in less than an hour

Had a problem accessing my website due to a plugin update. Contacted Verpex Hosting. Fantastic response, website back up and running in no time at all. Big thanks to all at Verpex Tech Support and especially Peter M.

January 26, 2026
Unprompted review
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Reply from Verpex Hosting

Hello, Mark,

Thank you so much for sharing your experience!
I’ll be sure to pass along your kind words to our Tech Support team and especially to Peter M., who’ll be thrilled to know his help made a difference.

If you ever need assistance again, we’re always here for you. Thanks for choosing Verpex Hosting!

Mimi, Customer Advocacy

Rated 5 out of 5 stars

Thank you Saheetha for the help with…

Thank you Saheetha for the help with the migration. you made stressful situation feel perfect.

January 26, 2026
Unprompted review
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Reply from Verpex Hosting

Hi Yegara HOST,
Thanks for the shoutout for Saheetha and review!
It is so nice that they were so helpful with the migration and it went smoothly. Should you ever need another hand with your services, reach out anytime!

-Sam, Customer Advocacy

Rated 5 out of 5 stars

Outstanding Hosting Service with Exceptional Customer Support

I’ve been with Verpex for nearly three years now, and throughout this time they have consistently exceeded my expectations. I use Verpex as my primary provider for domains and hosting services, and their reliability and performance have been excellent.

What truly sets Verpex apart is their customer support. The support team is exceptionally responsive, knowledgeable, and genuinely committed to solving issues efficiently. Whether it’s a minor configuration question or a more technical concern, their assistance has always been professional, fast, and effective. This level of support gives real peace of mind, especially when managing multiple projects.

Because of my positive experience, I confidently recommend Verpex to my own clients. Their combination of reliable services, user-friendly solutions, and top-tier customer support makes them a provider I genuinely trust.

Highly recommended for anyone looking for dependable hosting backed by an outstanding support team.

January 23, 2026
Unprompted review
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Reply from Verpex Hosting

Hi Kaveesha,
Thank you for being with us for 3 years and taking the time to share your feedback! It is lovely to read that our team was able to assist and get any questions you had answered.
Please reach out to us anytime, we are here 24/7 to help with your services!


-Sam, Customer Advocacy

Rated 5 out of 5 stars

Excellent support during migration

I received a lot of help throughout the entire migration process. Nisha’s work was excellent — very professional, clear in her explanations, and always willing to help. Thanks to her support, the migration was completed smoothly. Highly recommended!

January 22, 2026
Unprompted review
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Reply from Verpex Hosting

Hi Gabriel,

Thank you for taking the time to share your experience! I’m very happy to hear that your migration went smoothly with the help of Nisha. We’ll be sure to pass along your feedback to her. Please don’t hesitate to reach out if you need anything in the future.

-Dyane, Customer Advocacy

Rated 1 out of 5 stars

Free Domain Offer Is Meaningless – Terrible Support & Huge Delays

I had one of the worst experiences with Verpex Hosting.

I purchased hosting that included a free domain, and raised a support ticket on January 13 to claim it. I clearly mentioned my requirement and confirmed the domain name promptly. Despite this, Verpex took days to respond properly.

Ticket Reference XBB-880-92257

Their support team kept moving the ticket around, asking basic questions again and again, while doing nothing in real time. Because of their delay and lack of urgency, the domain became unavailable. This loss happened purely due to Verpex’s slow response.

What’s more frustrating is that I had to repeatedly post “Waiting” in the ticket just to get attention. Even then, responses came after long gaps with generic apologies instead of action.

A free domain is useless if the support team cannot process a simple request on time. This kind of negligence can seriously harm businesses that rely on timely execution.

I have shared screenshot proof of the entire conversation here.

I do not recommend Verpex Hosting if you value your time, business, or mental peace. There are far more reliable hosting providers with responsive support.

January 13, 2026
Unprompted review
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Reply from Verpex Hosting

Hello, Markwebdigital,

Thank you for taking the time to share your experience and for providing the ticket reference, I really appreciate that.

This is certainly not the experience we want any customer to have, especially given how time-sensitive domain registrations can be.

I appreciate you highlighting where the experience felt inefficient or unclear. I have located your account and would further reach out to you personally in the ticket.

Mimi, Customer Advocacy

Rated 5 out of 5 stars

I manage multiple hosting accounts and…

I manage multiple hosting accounts and domains, and during a recent situation involving a hosting renewal and DNS changes, their support was responsive, patient, and technical.

January 21, 2026
Unprompted review
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Reply from Verpex Hosting

Hi Maiden,
Thanks for this review, it's great to see our wonderful support team highlighted with this feedback!
We are always here so please reach out to us anytime you need assistance with your services or account. All the best!

-Sam, Customer Advocacy

Rated 4 out of 5 stars

This is a difficult service to review

This is a difficult service to review. On the whole, the more technical support provided by Yoedhi and Willis was ideal; I would give them 5 stars. However, the service I received from members (plural) of the Sales Team was not great - though when the matter was escalated, it was fixed pretty quickly!

January 21, 2026
Unprompted review
Verpex Hosting logo

Reply from Verpex Hosting

Hi Peter,
Thank you for this very well-balanced feedback. I really appreciate the shoutout for Yoedhi and Wilis and have made sure to pass this review on to them as well as our sales team. We are always growing our knowledge and improving our communications skills and you highlighting these interactions helps.
Please reach out to us anytime, all of our teams are here to help with your services!


-Sam, Customer Advocacy

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