I bought a pool cleaner from Wybotpool and it ended up being a waste. The unit stopped working within months, and when I tried to get support or a warranty replacement - I got nothing. Responses to em... See more
Company replied
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WYBOT is a trailblazer in cordless robotic pool cleaning, redefining the way people experience pool care. With 20 years of innovation, we lead the industry by delivering intelligent, fully automated solutions—from underwater AI vision to solar-powered wireless charging. Our mission is rooted in disruption, empowerment, and accomplishment—creating products that simplify life and bring joy. WYBOT isn’t just about clean pools—it’s about smarter living.
ARCADIA, CA , 91007, ARCADIA, United States
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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Got this for my son. It cleans the pool well after winter, and the long battery makes the task much easier than before.
I’m impressed with the WYBOT C2. It saves a lot of time, and not having to deal with cords while cleaning is a big plus.
The WYBOT A1 doesn’t have all the extra features, but it gets the job done. It cleans sand off the pool floor and keeps the pool looking tidy.
Using the WYBOT C1 has been convenient. The suction is strong, and it makes keeping my pool clean much easier.
So far the WYBOT C1 works well. It cleans the floor and walls, charges in a few hours, and runs long enough. Emptying the filter is easy, and setup is straightforward — just put it in the pool and start.
The WYBOT C2 cleans my pool efficiently. It’s much easier than my old method and handles
I’ve been using the WYBOT C1 for a few weeks, and it keeps my pool really clean. I like how simple it is to set up and start.
DO NOT buy from this company or Robot My Life their online store in Australia. My B300 Pool cleaner stopped working properly after less than a year and their customer service is non-existent apart from an initial email response requesting info. The call centre is AI and they don't call back and you can't speak to a human. I've contacted Whybot directly and they refer me back to their online company Robot My Life despite it being their product and warranty.

Reply from Wybotpool
I have used WYBOT for 1 week , and I love it. So easy to use . It’s amazing how much debris it gets out of my pool every clean. Easy to dump the debris , charge the bot, drop in pool and lets it go to work. Thank You
Customer service was very helpful in answering my questions prior to my purchase...after purchase shipping was very timely...I received my wybot yesterday....I fully charged it and dropped it in my pool today...it ran for 2hr's and did a fine job on pool walls and bottom ...so far so good 👍
Wybot C1 arrived dead. Customer service sent a pre-paid return label and offered a refund or a replacement unit. I will try to update this review if and when this is made right.

Reply from Wybotpool
This is a scam. I did not even receive my order after full payment, veryfying credit card detail ( unusual for a vendor to request this) and multiple unexpected charges. Stay away from this product, they are scammed!

Reply from Wybotpool
Do not trust the reviews from WYBOT’s direct website. I gave an honest review based on my experience with their skimmer product. They do not accept bad reviews on their website. Having said that, I do not recommend purchasing their skimmer. You will be on the hook for shipping which was $100 so do yourself a favor and don’t purchase the skimmer.
Update: the below reply from WYBOT is a perfect example. Rather than understanding my review (which they did not approve to be posted on their own website), their reply shows lack of comprehension. I received a defective device. Shipping to return a defective product was absolutely not free.

Reply from Wybotpool
I need to return and the customer service have not been helpful, would not send label and tell me I have to pay to return.

Reply from Wybotpool
I purchased the new S2 Solar Vision robotic pool cleaner. I was so excited to get it in hopes of all the time it would save. However, after a few months of using it I encountered a lot of problems. Base not charging then the unit would die and be at the bottom of the pool. Then the base started to make a clicking sound. I reached out to the company and it took forever to get a response then only to be told they could not help me because they only support products purchased in the UK and referred me back to Amazon. Terrible support service. Amazon offered to send another unit, but would not directly answer my question when I asked who I could contact in the future if I needed support. I would never have spent $1730.00 on a piece of equipment I couldn't get support for. Ultimately, I will be returning the unit and expect a full refund. Sorry, but I can't reccommend.

Reply from Wybotpool
Product arrived in a timely delivery and charged up and worked perfectly.
What a disgrace of a company and non existent service can’t get ahold of anyone

Reply from Wybotpool
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