Zempler Bank Reviews 15,903

Zempler is a new card for me. There were a couple of issues with the App and Nadia was very welcoming, professional and listened. She was helpful to answer questions and resolve one issue and clear wi... See more

really fantasic company, awsome customer services (south African -mr ruchin i spoke to ! lovely accent! ) , i was victim of fraud recently over the xmas holidays . the fraud department , investigate... See more

I have been a customer for almost 5 years, I joined as they were the only business banking that appeared to be taking on me clients during Covid. I have not been disappointed, love the app, easy t... See more

Effficient and rapid response in spite of warning re wait time(there was none). I an not a Tech expert and it involved resetting password between old and new phones. I was taken gently and patie... See more

I honestly wouldn't leave home without it and, if you have never wanted to use mobile banking before, now is the time to get into it. Their app is not only intuitive but as safe as anything like that... See more

Very helpful and professional customer service, my query was resolved quickly and hassle free. Calls answered quickly and by very kind, well spoken advisor, Jack, who patiently answered all my questio... See more

I've been with Zempler since the early Cashplus days, before they were a "real" bank. I gave them a review at that time that was favourable but commented on the delays in processing incoming payments.... See more

Having been with Zempler before they were a bank I've had excellent service all round, until now! Having caught a fraudulent action last week, well done Zempler, I'm now waiting for a new card, it... See more

My call was quickly picked up and the young lady who replied was extremely helpful and went through the process clearly. After a few safety questions she activated my account. Following this she inqui... See more

Tauhira at Zempler Bank was amazing! She was very patient, knowledgeable, and genuinely helpful. She explained everything clearly, answered all my questions, and set everything up for me with ease. Fa... See more

Hi I had my account under review for week or so I just had email saying Your account has been restored does that mean I can now get my pip and uc paid in now without any more issues ever again ? It wa... See more

I couldn't remember anything and my mind went blank. Phil went above and beyond and helped me use a step by step verbal guide on how to operate my mobile phone app and directed me how to use my laptop... See more

I had to report a Lost Card, and was unable to do this online due to an Account Reset being required... So, I phoned up the Customer Service number, and clicked the Lost Card option, and expected... See more

When other banks said no, Zempler Bank said yes. They helped me open an account and treated me with respect and understanding. I highly recommend them to anyone who has struggled with other banks. Ver... See more

I will improve this review to 5 stars when you introduce payment in apple pay, why would you not have this as a feature in 2026? I have also found that the card gets declined at some venues so it is a... See more

Ive been with zemoler for sevral yaers now i just find them more friendly and helpfull than the main stream banks less judgemental and alway helfull in resolving any issues i have Once again i had a... See more

Starting a new business -opened a Zempler account - funded account - tried to pay Google for a service required for the platform Google won’t accept the Zempler card and there were enough funds... See more

I’ve banked with Zempler for 7 months. Never had a problem. Few weeks ago they started sending messages to ring them to confirm payment. Now today they’ve blocked my account for no reason. Just a secu... See more

Worst bank ever. Took 11 attempts sending documents over before they opened the account. Then they wanted another another 8 times to unfreeze the account. They were unable to close the account after i... See more

Sorry but this is the worst bank I have been with. Must say easy to set up with at the start but issues later on down the line not helpful on customer service. Syed either still haven’t resolved an is... See more

Really gone down hill since tge name change. App is appalling and getting açcess to your own account is made impossible. Clearly systems designed by kids. Certainly not people from banking sector..m... See more

Do not use this bank - absolutely shambolic and they have frozen our business account for 4 days.... Update* 8 days an counting and my account is still completely blocked because of new ID needed. All... See more

Hi Zempler Bank Good morning, LNBG Commodities LTD COO reaching out to yourself regarding ceasing our funds that came from United States Melon Bank. United States FDIC insured bank, with a wi... See more

Opened an account. Will not let me purchase anything online as during the Mastercard ID check, it doesn’t send the one time code to my phone. I called Zempler customer services FOUR times to get this... See more

Worse bank No serious buns person who think of doing business with this bank. They stressed me to keep sending documents to them when they knew they had no capacity to do real company transactions. T... See more

Really poor Customer service. Every now and then they will freeze your account/ payments for general security, Which I completely understand. But they then take upto 5day to unfreeze which is crazy... See more

I have been with Zempler for a few years. The past WEEK they have froze my business account for “security reasons” without giving me any explanation for the whole week. I cannot access my funds... See more

So we opened an account, IDs provided, tested it. Got two major charity donations of £5k each ready to come in and Zempler will not process what it says are now remaining ID checks on our relevant dir... See more

Fraudulent Bank - Stay Well Clear! I have been using these guys for around 2 years, and 3 days ago they randomly restricted my account. Customer service offered ZERO help and read a script. I have... See more

Hi Zempler Bank, I’m really concerned and unhappy about what happened tonight. I was expecting a payment of £.... to clear for a client invoice due tomorrow, but only part has been received so far. Th... See more

Horrific,clumsy, buggy , badly built technology from a tech team who are seemingly clueless . Customer support do their best to compensate for the appalling product . Presumably intended to appeal... See more

I have been further threatened thus: Hi peter, You’ve written a review for Zempler Bank, and they’ve asked for more details to better understand your experience. If you provide some extra i... See more

For some reason, signed up for what I selected as a Go account and was charged 79 for a card issue fee. Raised with customer service, and was told some rubbish about a 60 day cooling off period befor... See more

Really easy to setup. Seems simple enough to use. Quick to stop access for to account to review documents. Can put money into account to cover direct debits. Lack of support from customer servic... See more

Nothing but problems. Reported a fraudulent activity and we were treated like the criminals. Could not use our account for a week costing us thousands of pounds in lost custom. And once again bank... See more

Hi, I just got a business bank account, it’s been a week now I didn’t get my card yet, hence, without card I can’t pay for anything even from the app which is pathetic. Secondly, whenever customer pay... See more

Not able to activate credit card despite numerous attempts and it telling me it’s activated to them revert back to asking me to activate again. Yet I have just managed to make the one single transacti... See more

Awful company, cannot make bank transfers over the phone. Locked our account for 15 days with very poor communication!! I would strongly recommend that if your a business that requires access to your... See more

UPDATE 23rd December: PLEASE READ THE YET AGAIN INEPT POOR EXCUSE!!!! This is unacceptable, ALL I WANTED WAS A BANK ACCOUNT, NOTHING MORE!!!!! IVE NOW SENT A DETAILED EMAIL TO THE OMBUDSMAN. AFTER PAY... See more

If you bank with this shower you're probably aware you can only pay in £10000. Maximum, so what happens if your wages payed in at £20000. Per year Simple try ask their complaints department, NO don't... See more

Up until now, good service - then account was under review, for normal business trading, that was lifted and still 12 hours later I cannot login. Phoned the customer service, nothing we can do, just... See more

I had a great experience with Zempler Bank customer service. One of the staff members, Robin, helped me reset my account and she was extremely helpful, patient, and professional throughout the proce... See more