ZenSupply Reviews 160

Easy Transaction, Prompt Delivery! Good price, product arrived on time. Good communication for delivery tracking. The commercial door closer was exactly as described on their website. Easy install and... See more

I had a really great experience with Zen Supply. We just built a house and ordered all interior and exterior door knobs. I even ordered the wrong size exterior knobs and had no issues with returns and... See more

I highly recommend doing business with ZenSupply. There was a mistake with my order, but after contacting customer service, everything was very quickly resolved. I couldn’t be more happy with the serv... See more

I needed just a small screw to be able to repair my Toto toilet paper dispenser. I tried to get several local places that deal in Toto to order it for me, but they weren't interested in getting me an... See more

Zen Supply had the product I was looking for at a good price, and, importantly, in the quantity I needed. They were very helpful and quick to respond when I contacted them by phone. They made the tran... See more

Every thing arrived in a timely manner. Cost is reasonable. It will be a few weeks before I can get the stuff installed. I had selected a specific key cut but they were all different.

The item was originally on back order and then was suddenly shipped within a recent time frame. However, when the lights arrived, they were shattered. I received a swift response to my complaint s... See more

This was the worst experience I have ever had. I order the part they said it was in stock. A day later I got a email saying it was on back order. Had to wait a month to get the part, when it finally... See more

My experience was great! The price was good and Materials arrived quickly. Jayzon who I first emailed about the parts I need was amazing. He is very knowledgeable and very responsive!!

Update - the issue was resolved to my satisfaction. I have upgraded to three stars for their efforts once I did the review they took action! I am still waiting for my order. I received an update... See more

Everyone was very helpful. I needed the part number for the dummy lock to match the active lock I was buying for my double iron door. In a matter of minutes someone gave me the information. Prices we... See more

I order all the time any lock and get it delivered on time and the best you DON’T need to worry about damaged items they’ll come on a perfect box and ready to install

Everything went flawlessly. The order process was easy, shipping was fast and everything arrived on time as promised. Will be returning again for our next project!

The only reason for 5 stars was because the part we needed was backorder for so long but the product is great and perfect for our application. Communication was also good.

Product shipped on the promised date (after short back order w/ a notice at time I placed initial order). Item specs are spot on; gr8 packaging.

This is a good company to do business with. The products were fairly priced. The time from when the order was placed to the time I received the product was great. The website does need some work. Orde... See more

The customer service was excellent. There was a brief delay in availability from the manufacturer, but I was kept informed. I made an error in my measurement for a lockset, but Zen's customer service... See more

Website reflected in-stock drains. I ordered and immediately got a notification about them being back ordered. Then they kept moving the promised ship date out further and further. I finally shared my... See more

My product was delayed and you searched the gamut of businesses until you found the fastest delivery. Gave me a date for the shipment, and it was updated to a quicker shipment. Very on top of my prod... See more

Zen Supply carefully filled all of my orders correctly even though it took a little time to fill some of the orders.

The item I purchased was backordered- not their fault. They followed up and eventually sent me the wrong item. It's possible I ordered the wrong item- the model number was very similar- but I now f... See more

ZEN SUPPLY IS VERY FAST IN SHIPPING WHAT YOU BUY, AND FAST AT COMMUNICATING ABOUT YOUR ORDER IF THERE ARE ANY ISSUES.

Fast shipping. Quality hard to find product delivered as advertised. I'm happy.

First time using the sight, item that was purchase was displayed incorrectly on the website. Once we received the item contacted support help and they were able to send the item that we carried in the... See more

I received a written quote from a Zen Supply sales rep for some door hardware. On the quote, it stated that prices were good for 30 days. When I placed my order, the price had increased by almost 40... See more

Horrible customer service....ordered an item that a couple of days later told me it was in back order. Trying to cancel the order was a nightmare and your assistant made it worse, eventhough, finally... See more

Your staff was very helpful. They determined the replacement OMNIA lock and then helped me order it.

This has been the absolute worst experience that I’ve ever had! My order took over 30 days to arrive. When it arrived, they sent the wrong lock. When I brought this to their attention, I was told that... See more

First you think everything is a scam. This not every thing was sent as promised. Didn't have the product at first but it came with in a month as they adjusted the order. Getting ready to order somet... See more

Great customer service. I made a lot of mistakes in my ordering and I was promptly and competently helped to identify and correct my errors

Never received merchandise you called and said u were sending me the order again. U are sending it to the wrong address. MY CORRECT ADDRESS IS 161 GOOSE PRAIRIE DRIVE KARNACK, TX. 75661 PLEASE SEND I... See more

Problem, delivery was 2 months, then the paint was flaking off the hinges, we will have to return and get different hinges

My first order with Zen and it has gone horribly wrong. Somehow my address was entered on someone else’s order, I have their product and not mine. Kevin Cudal has been trying to get this problem solve... See more

Overall just a bad experience. It arrived at my door with no shipping notice but I keep receiving multiple shipping notices after I received it. Your website is garbage too.

Have yet to receive package. Where UPS says they delivered is not a UPS store anymore so they don’t accept packages. I don’t know why they changed my delivery address, and you never get to talk to a... See more

Tried to return an extremely overpriced item I found elsewhere for much cheaper and it took 3 weeks of getting jerked around to finally get a refund. Stay far away from this place, they are a mess.... See more

Your are a deceptive business, you take peoples money for shit you don’t possess. But that seems to be the way most businesses operate in this idiot world we live in. You listed items in stock that y... See more

Fast shipping, the hardware actually arrived sooner than slated. The quality is also immaculate. Very happy!

Lightning fast shipping. This is my first time doing business. Will definitely do it again. Thank you

Quick quote. Order was exactly what I wanted. Received my order ahead of original projected.

Great job great company. You always have what I need and great rewards. I will be shopping with Zen supply exclusively.

Great prices, product came well packaged and not damaged, product was exactly as described.

Supplied a discontinued part we couldn't find anywhere else, avoiding the need to swap out a toilet. Reliable shipping and personalized customer care. Thanks!

Had problem with my order being delayed and the customer service went beyond to refund me in a very timely matter, would not hesitate to purchase from them again!

A simple BOQ I provided, they couldn't deliver, ghosted me for almost 1.5 months, Door Hardware is a fast paced industry and this type of amateur, lethargic responses to customers would never take Zen... See more

Have been sent the wrong parts 4 times now . Been over a month and they still haven’t resolved the issue. Very frustrating!!! Update - still haven’t received the correct parts , the company did... See more

I purchased a door handle which I received. When I wanted to order a dummy handle to go with it I was told there are no matching handles. So I returned the original handle at my own cost ($25.00). I’m... See more