Wrong Lenses
Update - A customer care representative emailed me and said a new pair of glasses has been sent. Unfortunately, I had to choose a new frame, but they did remake my glasses for free. I am awaiting my new glasses and will update again when they arrive.
My eye glasses arrived with the lenses placed in the wrong sides. This was confirmed by a local optical center. I contacted customer service and had to pay shipping to return the glasses before new ones were sent. The frames were very pretty and fit well, so I was bummed the lenses were wrong.
Reply from Goggles4u.com
Hello Rebecca,
Thank you for sharing your feedback, and we sincerely apologize for the trouble you've experienced, especially given the importance of clear vision.
At Goggles4U, we always strive to provide our customers with the highest quality products and service, and we deeply regret that your experience did not reflect this standard.
According to our records, your glasses were produced based on the prescription manually filled out during the order process. However, we understand that this was not the case, and we are escalating the matter for further investigation to identify what went wrong.
We can confirm that our support team has already offered you a replacement. We also apologise for any difficulties you encountered during the return process, and we truly regret that this led to additional inconvenience. This is certainly not the level of service we aim to provide.
We are committed to resolving this issue in the best possible way and as quickly as possible. We truly appreciate your patience and understanding as we work through this.
Regards,
-Goggles4u
