United Kingdom
Review of Pro Shrimp
I ordered quite a few plants from these guys. Delivery was quick and items well-packaged. Unfortunately, one plant was in pretty dire shape (perhaps just bad luck)
I messaged them and they were super helpful and refunded it straight away. You can't put a price on great customer service - thank you!
Review of Glasses Direct
I just want to preface this by saying that the returns procedure has been incredibly easy, so thank you.The reason I've given one star is for my most recent order for some Kodak gold blue light filter lenses. Now, these glasses arrived and immediately I could tell something wasn't right with them. I was wearing them and very noticeably feeling like there was too much going on. Anyway, after some testing with my older pair of glasses, I realized that the glare on these was incredibly considerable, and I did not feel that they were suitable for computer use at all. I wore them for driving, and the glare from other cars was out of this world. Totally unsafe to wear, so I'll be sending these back. I have had other glasses from this company, and honestly, they have actually been excellent, so I will bump the rating up to two stars. However, with my most recent order, I'm really not impressed.
Reply from Glasses Direct
Dear Customer,
Thank you for taking the time to leave us a review.
We're very sorry to hear about the issue with the glasses.
Upon checking, we have already replied to your other product review for the same order but rest assured we have taken both feedback with importance.
We do apologise once again for any inconveniences. If there's anything else we can help you with, especially with the glasses, please do let us know.
Kind Regards,
Team GD
Review of Kwik Fit
This was a replacement tyre for one that KwikFit fitted and burst 3 months later. I've 3 other tyres still going strong and almost getting to their years. I'd say that tyre was naff, hopefully this new one is ok
Reply from Kwik Fit
Hi Oliver, thanks for taking the time to share your feedback with us, we're sorry to hear that you had an issue with one of your tyres. Should you require further assistance or should you wish to discuss the matter further, please contact our Customer Care team directly here: https://www.kwik-fit.com/contact-us/comments-and-feedback. Many Thanks.
Review of Yodel by InPost
Took it to the totally wrong side of the building a dumped in the lobby probably because they couldn't find our door number. Lazy
Reply from Yodel by InPost
Hi there, I can completely understand your concern that the parcel was dumped in the lobby wrong side of the building. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email [email protected] with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of Butternut Box
Really good quality food. However it's very expensive. My biggest qualm is that they throw discounts around like candy and I personally feel if they didn't do this so much, they might not be charging me such a high price to offset their discounts. 🤔
Reply from Butternut Box
Hi Oliver,
Thanks for taking the time to leave us this review. We really appreciate seeing your feedback here.
It's great to hear you've been enjoying the quality of our meals and we hope your dog has been loving these too. We're sorry to hear you feel the cost of your plan seems so high and we would love to take a look at this with you, to see if there is perhaps a way to make your plan work better for you going forward. We understand how important it is that this works for both you and your dog.
When it comes to our discounts, we're keen to ensure these are given out fairly and to hear you feel these seem excessive and could effect our overall plan prices is certainly not a concern we would want you to have. We have requested Trust Pilot ask a few more details from you, as we would be keen to discuss this further with you and see how we can help with your ongoing plan. We hope that's ok.
If you'd rather reach out to us instead, please feel free to do so. If you would like to pop an email over to us at [email protected], one of our Customer Love Team would love to lend a hand.
Best wishes,
Michelle- Customer Love
Review of ON THAT ASS
If I could give zero stars I would. I accidentally signed up and they are refusing to cancel my subscription until they take a payment from me. I try contacting their customer service and they are just plain awful.
Reply from ON THAT ASS
Hi Oliver,
Thank you for your review and for letting us know about this!
We value customer satisfaction above all and would like to have the opportunity to look into your feedback further.
We have sent an email via Trustpilot and through this we would like to receive more information from you.
We will gladly help you further to resolve this issue as quickly as possible.
Kind regards,
Mickey | Team ON THAT ASS
Review of Yodel by InPost
It was dog food and already fully thawed out. Should have arrived sooner... Ruined
Reply from Yodel by InPost
Hi there, I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email [email protected] with the delivery address, full name, contact number, tracking number, and a link to the review? Thank you, Yodel Social Media Team
Review of The Folio Society
Review of Olivia's
Excellent service from Olivia's and I do love my item. However.. the delivery provider that they use, APC, leaves much to be desired.
Reply from Olivia's
Hi Oliver
Thank you so much for taking time to leave us a review it is greatly appreciated.
It so wonderful to hear when our customers have such a good experience.
I will pass on your feedback regarding APC to our dispatch team.
We look forward to you shopping with us in the future and if you ever need any help with anything dont hesitate to contact us.
Many Thanks
Olivias x
Review of DivideBuy
Reply from DivideBuy
Thank you for taking the time out to leave us a positive review, Oliver - we're really grateful for feedback, especially of the nice kind! We hope you'll shop through us again next time you want to spread the cost of a purchase.
