NEVER AGAIN!
It is last time I ever buy from PCSpecialist. I spent over 21000 euro in various buys from this company from both personal and work account. This is where I stop. PCSpecialist gave me a very bad customer experience and proved me it is no longer a good and trusted partner for me. I ordered a €6,798.35 computer on 18.06.2024 order 2835764 - paid quick and provided proof paid the extra delivery within 2 days to Belgium, and the express shipping (114euro).
Im gonna make it short. I called too many times PCS customer support to ask about the delayed delivery, expressing my concern for the fact that the computer will be delivered later than what I paid and hoped for, but also notified them that starting 27.06.2024 - I will be gonne from the country for 2 weeks.
PCSpecialist customer support had absolutely zero knowledge about my 7000 euro computer whereabout, from the moment it was picked up by UPS.
They provided the tracking number - that displayed that my pc went from UK to DE, then to NL, then back to UK, and then back to NL... and eventually after many emails and phonecalls - we found out that my computer will be delivered on the day that we are "closing shop" and leave for holidays.
Computer was delivered by a UPS driver on 27.06.2024 (16:50) with a van that did not have any unloading device. My 40KG package was unloaded by me (the customer) and a skinny, "I dont care" and "I dont speak any language" type of driver. The wooden box was damanged, the metal and wood from a corner was broken. The driver used another box (from another delivery) as a sort of "cuchon" to drop my 40kilo pack in front of my garage. I had to push it in.
UPS doesnt care about their drivers, their drivers dont care about the goods they transport, PCSpecialist doesnt care about what happens to the product after its leaving their premisses and they dont control the delivery.
You pay extra for quick delivery - they take the money - and dont care to follow up.
NEVER AGAIN, PC Specialist. You are no longer what you used to be.
Reply from PCSpecialist
Hello,
Thank you for taking the time to leave a review and we are sorry to read of your frustrations with this order.
Upon review, i can see that your system was ordered on the 18th and dispatched on the 21st as in line with the 3 day fast track premium service you had purchased as part of your order from us.
It is upsetting to hear of the troubles which had occurred after the system had left us however. Be assured that your feedback will be investigated further internally with our courier company.
We do offer faster delivery options for a premium and you can be assured that the services being offered are those which have been confirmed to us by the courier company. As such, we are keen to understand why on this occasion, they hadn't been able to fulfil this service. A review of your tracking suggests there had been some troubles on the delivery side which attributed to this delivery delay. We will try to understand the specifics of this further with the courier company as to prevent such situations going forward.
On a close, it is disappointing to hear of the struggles incurred when the system was finally delivered. We are committed to supporting you further with this matter be assured, and as such, we will be reaching out directly to try and propose an amicable solution.
Kind regards,
PCSpecialist
