Sarah Leach

Hello Sarah,

We’re very sorry to hear about this and completely understand your frustration, especially given the cost and that it happened after just one wear.

This is certainly not the standard we expect for our products.

Please contact our customer service team with your order details and, if possible, a photo of the issue.

They will review your case and work with you to provide a suitable resolution.

We sincerely apologise for the inconvenience and appreciate you bringing this to our attention.

The Montirex Team.

We're happy to hear that you had a positive experience and that everything was explained clearly. Thank you for your kind feedback; we appreciate it.

Kind regards,
Katy
Oak Furnitureland Customer Relations - Trustpilot

Good morning Sarah,

Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!

Kind regards,

Lia
DFS Customer Support