Unauthorised ongoing subscription
Paid $25 for a (what I belived to be a onetime) download of an offering a month ago. There was no indication of ongoing or further subscription payments, nor any option to opt in/out of any further. Today my account was charged $65.87AUD from that company. I have raised dispute and sent email to cancel subscription and issue refund of unauthorised transaction. See how that pans out......
Reply from Reverse Health
Hi Suellen,
Thank you for sharing your experience. Our program runs on a subscription model that starts with an introductory offer for new members and then renews at the regular rate. All details are shown before purchase and confirmed by email, and the subscription remains active until it’s canceled.
We see that you’ve already reached out about this. To review what we can do, please email us at [email protected] and mention Ana for priority assistance so we can guide you on the next steps.
Best Regards,
Flor
