Quick delivery but…
Suit came quick but DPD tried to deliver it to wrong address. So had to wait extra day to get it. Trousers didn't fit over my lower legs even though I ordered a larger waist size.
Wasn't very quick in responding to messages and didn't have an alternative for me to swap with so had to ask for refund. Not had my refund as yet either.
Reply from XPOSED London
Hi Jeff,
We’re very sorry to hear about the issues you experienced with your order. We will be raising this with DPD, as attempted delivery to the wrong address is not the standard of service we expect from them.
Regarding the fit of the trousers, this may be due to the tailored cut, which is designed to be slimmer. In some cases, customers may need to size up once or twice to achieve the best fit.
We also apologise if our response time felt slow. We received your email on Monday, November 10th at 4:55 PM and responded on Tuesday, November 11th at 1:19 PM. While this may have felt like a delay, we are currently experiencing a high volume of enquiries, and response times can occasionally take a little longer.
With regards to your refund, we are happy to look into this further. If you could please contact our customer service team with your return tracking number, we will be able to check the status of the parcel and ensure your refund is processed as soon as possible.
Thank you for your patience and understanding - we hope we can provide you with a smoother experience next time.
Kind regards,
Xposed London
