Customer Support is Crickets
Signed up for an annual plan. Tokens get gobbled up and reloaded once. Contacted support and they advised to switch plan. Did that and they sent me a screenshot of the credit. Went to reload the tokens and no credit is in the account. Emailed support and was directed to the reload area with nothing to show. Have sent 3 more emails with no response. These offshore AI companies typically have HORRIBLE customer service and make you feel like your money is theirs so why bother.
I’ll have to contact the credit card company for a chargeback request because this isn’t right to ignore customers ESPECIALLY being a new platform. AVOID THESE PEOPLE
September 19, 2025
Unprompted review