Gone downhill massively
I've used this service for more than ten years. They've rightfully taken a lot of money in royalties which they have deserved. Unfortunately their support service has become so poor that tickets sit unread for over three weeks to date of this posting. And planning releases and pitches is now impossible as once submitted it sits pending for a month or more, and goes well past the planned release date making it impossible to plan your socials or pitch to Spotify. Sadly after over a decade I am needing to change provider. I understand they may be overstaffed however they seem to reply within a reasonable timeframe to negative reviews on this website, unlike important tasks on their own.
Reply from RouteNote
Hi Mike,
Thanks for taking the time to leave this review. Firstly, I'd like to start off with appreciating how long you've been using our service and we thank you for this.
You can check out our up-to-date response times at this article:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/
Additionally, please have a look at this article for information on the current wait times:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/
We recommend bookmarking this article and referring to it before uploading releases with a specific date in mind to ensure the best chance of your content being released on your desired date. The article is updated regularly to ensure its accuracy.
We really apologise for the delays you've been experiencing.
- Alana
