Not "The Character did nothing wrong" or "The Character is irredeemably awful" but a secret third thing: The Character may display moments of deep love & compassion, may even have a strong sense of ethics, and may also be capable of brutal cruelty that is irreconcilable with those traits. The constant tension between the different sides of The Character's nature is exactly what makes them compelling, and attempting to reduce them down to simply "a terrible person" or "innocent & misunderstood" is missing the point of the questions a media with nuanced characters is asking you to consider