Cursor Reviews 172

Horrible product, Horrible Code, Horrible Customer Support

after a while i pad a 200€ fee to continue, then out of nowhere im out of credits somehow just in half a day?! and i reach out to the support. and i have tried multiple times to actually getting help, and after 2 weeks i tried again and still no reply. the first week they replied that someone in the it / economy department will look into it. now its been 5 weeks. and im never coming back to using this servi e which i paid almost 700-800€ for.

I had a very poor experience with Cursor, specifically with their Ultra plan.

I upgraded to Ultra expecting predictable, transparent usage. Instead, my included usage was exhausted within just a few hours of what I consider normal development work. This behavior was unexpected and completely inconsistent with my past usage patterns and with reasonable expectations for a premium plan.

To rule out user error, I reproduced similar usage on another account and observed the same issue again. This raised serious concerns about the reliability of Cursor’s token accounting.

Support responses were largely generic and repeated the same explanations without clearly reconciling dashboard data or explaining how the usage could be legitimately consumed so quickly. After several exchanges, I lost confidence in the platform’s billing transparency.

I’ve since returned to an alternative tool that provides more predictable and trustworthy usage behavior.

Based on my experience, I would not recommend Cursor to anyone who values clear billing, safeguards, and trust.

Poor quality models . A lot of crashes. Unreliable customer service and suspicious hidden price models. RUN

We use Cursor Teams and the product itself is great, but I’m leaving this review because it is very unfriendly to normal employee turnover.

Although everything is marketed as “seats”, support confirmed that on the annual Teams plan a seat is treated as fully consumed for the entire year once it has any usage (credits) at any point during the term. If that employee later leaves, the remaining months are not refundable and not transferable, even if you remove the user from the team.

This is very different from how most SaaS “seats” are understood (a transferable license slot), and it makes annual Teams pricing hard to justify for businesses with normal employee turnover

Subscription is just a metered connection, no actuall subscription. If you run out of tokens (which happens in a few days if xou use it properly) you're done.

Increase the price and no notification. No email no pop up. And remove the limit warning so that the user thought they might have more to use but then there's none and they'll have to pay on the go. What a genius idea. Student verification never worked. When you ask for customer support or manual check they just close the case. Worst customer service I've ever experienced. Coding often goes wrong if we want to switch to another model mid way through a conversation as context are not shared. We never get half of what's advertised. This is such a scam.

Extremely bad. Unlimited was promised, but after just 2 days the auto-usage was used up — around 300 million tokens. Very disappointing. first and last time, never again

Buggy editor?!?!?!
For 200$ a month, are u serious?

I can't just open chat in separete window and don't break everything, it just not typing!
Honestly, it will be better to have cursor cli and orginize work by my self in my editor for example in nvim!

Dear reader,

I want to inform you about the scam behind this service.
The 'free trial' is running out faster than you think which is understandable, so they don't run out of money while ppl trying out their SW. At this point you have 2 choices, one is to wait until it "recharges", or by paying for a subscription.
I chose to pay, I used it for like half an hour, and I chose to cancel the subscription because this is not what I'm looking for (it cannot even solve a simple problem (tried multiple times and still not get what I wanted; comparison to chat solved it in 1 try, same prompt; it was a programming(php) issue)).
After the cancel, I write to the support for refunds (I did this for almost every ai service which I tried beyond the free version (most of the time the free versions are not showing what the tool is capable of, so I'm paying without issue), they refund me every time); the support email is just an air bot connected to it, so until you don't ask for a human, it will automatically answer your questions.
In the email the ai told me that I cannot get a refund because I'm not meeting the conditions (I don't know what the conditions are, because there is no public documentation which mentions this). I asked what either conditions are, and it's an absolute BS. There are 2 conditions, first is 14 days from the bought date, second is no usage on the subscription.
I talked with a human, but he told me the same. I asked where is the public documentation for it (there is none), so they coming up with excuses which makes no sense, so they don't need to pay you back.
They admitted that they don't have any public documentation related to the refund.
So overall it's a scam.

If you read this far, thanks and have a wonderful day!

P.S.: My English is not the best, so sorry for any typos, I hope it makes sense.

I experienced two unauthorized charges from this company. While I understand fraud happens, the customer service I received was unacceptable.

They ignore direct questions: I repeatedly asked if they could tell me the email address associated with the charges so I could verify if it was my own forgotten account or a stolen card. They ignored this question three separate times, offering only copy-paste responses about contacting my bank.

They are unresponsive: I had to follow up multiple times just to get a reply. There were weeks of silence between emails, and they only responded when I badgered them.

Unresolved: As of today, they have stopped responding entirely.

I wasn't even asking for a refund from them directly; I just wanted transparency to help resolve a security issue. They refused to help.

I love it. My name is Ameer Ali and I was surprised with how beautiful coding with this tool is. I'm currently using it after suffering many days with chatgpt I suddenly saw this company's AD and decided to give it a try. I'm shocked a tool like this is actually here and available to all!!

Bro 20$ is nothing to give me peace of mind!!

I love you so much 😍😍😍

Scammy company.
They sell you a subscription for a decent price, then they charge you for "overusing" it when you have had no information or accepted any of these extra charges.
There is no confirmation of these extended costs that you go through, they just pull it silently from your account.
Crazy how a company like this is allowed to exist?

10 minute advertisements is aggressive and annoying.

I asked for the refund when I never used the app and they didn't refund me. The app is crap and depleting in its performance. Just a wrapper over SOTA models.

Insanely intrusive. They had such a headstart in the AI IDE race and they blew it with throwing popup AI everywhere. And its way too difficult (maybe even impossible) to toggle these features.

PS I dont want to update your app every 24 hours. Not even exaggerating on the frequency they do this

They are professional in stealing your money by saying start pro subscription ,cancel anytime.Later after three days I came to know they have token system with limitation.i asked them why they did not inform me upfront.I asked them to cancel my subscription and refund the amount .They refused to refund .Its just 20$ company this is their worth ,be aware of them.

"I had a terrible experience with Cursor's billing system. Their system attempted to charge my card (ending in 6479) FOUR times unsuccessfully due to technical errors. When the payment finally went through for $20, I immediately requested a refund within the first hour as the subscription was accidental.

Despite my immediate request and the obvious system glitches, their support (Ralph) refused the refund, claiming 'usage'. This 'usage' was nothing more than me navigating the interface to understand why I was being charged repeatedly after multiple failures.

They are holding my money against my will for a service I don't want and haven't used for any work. Very disappointed in their lack of integrity and poor customer service. I will be filing a formal chargeback with my bank."

We are a company that pays a lot for Cursor. One of your employees got their account leaked, so the bill went up to a couple of thousand dollars. We have tried to contact customer support for weeks now to fix this issue, but have received no response.