Exceptional, even when things go wrong
The box of clothes I ordered somehow weren't accepted by the hotel. When I arrived, customer service and I found out they were instead delivered to a 'nearbye' post depot, 5km down the mountain. I traveled with a group of people by bus, and therefore weren't able to pick up the box by myself. Customer service arranged a taxi to pick up the box and delivered them right to the hotel. I had to pay cash for the taxi, but the costs were refunded immediately by SkiGala. Within 60 minutes after finding out the clothes weren't at the hotel, they were my hands. This must be the most incredible customer service I received, ever. Would definitely recommend them to anyone renting ski clothes.


