Worst ever garage door only 2 years old and had to replace it as motor was not working considering we are hardly at the property. The usage was minimal terrible overhead system with no on wall button so you can’t open the door without the remote without getting a stepladder out do not ever buy from this company. If you ever need a service, you’re gonna have to pay a callout fee at least $200 and you can’t actually book that over the phone. You’ve got a email them.

After numerous emails both prior to and following the Christmas period, requesting a formal response, Wideline has once again failed to respond at all. This continued silence only reinforces the company’s lack of concern for its customers and complete absence of accountability.
Wideline repeatedly failed to honour confirmed delivery dates. The delivery was originally scheduled for 26 November 2025, then changed multiple times (4 December, then 12 December), often at the last minute and without any delivery window provided. Each change forced me, as the paying customer, to cancel appointments and rearrange my schedule.
The security screen door installation on 15 December was also mishandled. I waited all day with no communication or confirmed arrival time. When I questioned the overall delivery and installation process, I was told by the builder carrying out the installation that this was simply “how things work.”
I sent three separate emails formally raising these concerns and received zero response — not even an acknowledgment. I took time off work, inconvenienced tenants, and repeatedly adjusted my commitments, while Wideline demonstrated no accountability, no respect for the customer’s time, and no genuine effort to resolve the issue.
This was not a one-off delay. It reflects systemic mismanagement, poor communication, and substandard customer service. Based on my experience, Wideline’s delivery coordination is unacceptable. Proceed with caution.


Door supplied has an obvious warp. The builder, Xtraordinary Constructions are claiming that is within tolerance but they cant even produce a watertight build so, who knows?. You can see daylight coming through the bottom corner of the door.  Seal provided does not go all the way around.

If you want quality windows and service I would advise you to stay away from Trend Windows. From the factory to the office staff they have no pride in their work and do not care about complaints. A 12 year old with ADHD would be able to do mitre cuts better than they do in their factory. Every window we received, you could see outside through the aluminium joint and none were lined up. The rubber strips that make the window weather proof were all cut too short so no window would seal properly. The rubber that holds the double glazing in was too short and did not join so they will fail in the long run. The sliding doors all had the same issue with the mitre cuts and had big gaps on the top and bottom so spiders and bugs can crawl in. Also not very weather proof. One of door locks would not work. All windows should be double glazing but one was supplied with double glazing on top but single glazing on the bottom. All in all the whole experience with Trend has been very disappointing as no customer service was supplied after the sale. They really do not care. They got paid and then they wash their hands and you are on your own. In the end the gaps were filled with silicon and that was it. No care, no compensation for the terrible workmanship. order number 1256104.

Best in Door Manufacturer

Companies
(10)

Recently reviewed companies

Ecogaragedoors

Wideline Windows & Doors

Corinthian

Trend Windows and Doors Pty Ltd

Newest companies

msdmelbourne.com.au

Trend Windows and Doors Pty Ltd

Ecogaragedoors

Creativewindows

innovativealuminium.com.au

Corinthian

Related categories

Basket Supplier

Bedding Store

Blinds Shop

Boiler and Heating Service

Carpet Manufacturer

Best in Door Manufacturer

Companies(10)

Recently reviewed companies

Ecogaragedoors

Wideline Windows & Doors

Corinthian

Trend Windows and Doors Pty Ltd

Newest companies

msdmelbourne.com.au

Trend Windows and Doors Pty Ltd

Ecogaragedoors

Creativewindows

innovativealuminium.com.au

Corinthian

Related categories

Basket Supplier

Bedding Store

Blinds Shop

Boiler and Heating Service

Carpet Manufacturer

Companies
(10)