Great experience overall. The jacket arrived well-packaged and in perfect condition. Fit was accurate, and the leather quality was better than I expected for the price.

I bought an oodie and had it a few months but the stitching was falling apart in a few places. I sent an email to them and they were happy to exchange it for me, the customer service was swift and friendly and they helped me to create a returns label as I was having trouble my end. The new one turned up quickly and all is good now! Even though I had a faulty product, it's so comfy and the customer service was amazing so I'd happily by from them again (shout out to Jay and Kaia for the amazing customer service)

Super comfortable, and look great. The tag can be a little scratchy. 

Very easy to order, came on time, packaging was great! Good quality and beautiful shirts (true to size too). Got a shirt for my friend’s birthday and he absolutely loved it. He said he had it in his cart but hadn’t purchased yet. I’ll definitely purchase more from this brand. 

You need to improve your return/replace policy and/or refund if you wan to continue to have a good business relationship in the US.  Your pricing is also not competitive (too high) compared to local Filipino Dealers here that even paying import taxes and overhead cost for shop rental.

they really keep my feet warm. i look forward to putting them on. one question will you make thinner ones for summer?

The service was on the slow side and they usually don’t have what you’re after. Having to wait till it gets shipped in. Love product and brand. 

I lost my Apple Airpods Pro on Sunday 8/2 when shopping in Sydney City area, I thought to give it a try to search the shop went to see if I could get it back. Myer customer service lady (Level 2) Rose and Makerita from Hub help me. I am so happy when I get my airpods back. Thank you so much Rose and Makerita!!! Your kindness are very much appreciated!

The best customer service experience I have had by far. The responses to my questions were prompt, helpful and personalised.

Always a quality product at a Great price with fast shipping . 
This was my 4-5th purchase 

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