Checkout was simple and delivery details were clear

ordered size 4/37 UK Ugg slippers & they are huge! According to their own size guide they are actually size 7 UK measuring 10 inches length of insole. I sent photos comparing what they sent with genuine UGGs in size 4 to show the difference.
As they’re not as described I don’t see why I should pay postage to Australia to return them.
Now they’re not replying to emails.
I would say avoid this company as you have no chance of any help once they have your money

The service was on the slow side and they usually don’t have what you’re after. Having to wait till it gets shipped in. Love product and brand. 

I often shop at Williams as they have a great range and are especially good when it comes to school shoes. I’ve always had a positive experience.
However their Customer Care (namely Beau) is exceptional. I emailed with an unusual request and Beau went beyond to help me out. He was proactive, professional, engaging and kept checking in regularly. At a time when there are bots or call centres who must stick to standard procedures, it was wonderful and refreshing to deal with a real person who could think outside the square, make decisions and really did care.
I hope Beau is a much valued member of Williams. He is perfect for the job of Customer Care.


Hello,

I am following up on your previous response regarding my order.

I need to reiterate that this was a failed delivery, not a customer return. I never received the item, redelivery to my neighbour was not attempted, and the parcel was returned to you by the courier without successful delivery.

The tracking has now shown no movement or updates for seven days, and the parcel remains in return-to-sender status. I have no control over delays between your courier and your warehouse.

Given that the item was never delivered to me and I never took possession of it, I am formally requesting that my refund be processed today.

If my refund is not processed or confirmed today, I will proceed with a chargeback through my bank for non-delivery, as I have already allowed reasonable time for this matter to be resolved directly.

Please confirm by return that my refund has been issued.


Blundstone 519s (Chelsea boot) used to be made with a soft leather backing at the heal that was super comfortable.  I just bought my third pair and this pair no longer has the soft leather backing (instead, it's rough stitching at the back of the boot) and as a result, my heal/achilles is being rubbed raw.  I guess cost-cutting has hit Blundstone boots, too!  Too bad, as they were my favorite boots for the past 10 years.

I ordered UGG boots online as a birthday gift and chose the size strictly according to the company’s women’s size chart, which states that AU size 9 corresponds to a 25.4 cm foot length and includes guidance about wearing socks.
The boots delivered were labelled size 9 but had an internal measurement of 25.6 cm and were significantly too large for the wearer, who consistently wears a women’s size 9. This did not match the sizing information relied upon when purchasing.
I contacted customer service requesting an exchange and that return postage be covered under Australian Consumer Law, as this was a sizing description issue rather than a change-of-mind return. The responses focused on their store return policy, offered to waive a restocking fee as a “goodwill gesture,” but still required me to pay return postage. After further clarification, communication stopped.

I am still trying to resolve the exchange.

The boots themselves seem fine, (have not yet worn them) but the sizing information was inconsistent with the product received, and the customer service handling of the issue has been frustrating. I would advise others to be cautious with sizing and aware of the returns process.

Just received my boots and they're perfect! Excellent customer service and beautiful boots - thank you!

got shoes on 65 day preorder, 160 days later, still haven’t been shipped. i’ve emailed them 4 times and got told they would be shipped within the next week each time. its been 3 months since the first time i emailed. 

Improve by offering better customer service 

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midasshoes.com.au

Newest companies

Barhion

Uggoriginals

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wildrhinoshoes.com.au

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