Totally disappointed with Stans coverage or lack of coverage of the Winter Olympics. I can see better coverage on Channel 9. A complete waste of money.

Tickets still too expensive.  I can't see how they can keep ticket prices this high when Thursday night, Friday night or weekend session of new releases don't even sell out, sometimes the cinema is only 1/3 full.  Attendance is low.  Lower the ticket prices and maybe you'll have people coming back to the cinema.

I was gifted Village Cinemas vouchers which were well within their expiry date. When I tried to redeem them for a Gold Class session, the website repeatedly returned the same error message every time, across multiple devices and browsers:

“The voucher code/pin was not valid or voucher has already been redeemed.”

This was simply not true — the vouchers were valid and unused.

At the same time, I was unable to reset my Vrewards password (the reset link never worked), and the “Contact Us” form on their website returned the same error over and over again, making it impossible to reach support digitally.

I attempted to call the Sunshine location, but Village Cinemas has no direct phone support. The 1300 MOVIES number is just a pre-recorded loop of session times — no help at all.

This meant that every method Village offers for customers to get assistance failed:

Website booking failed
Voucher redemption failed
Password reset failed
Website contact form failed
No phone support exists

Eventually I emailed customer service. My messages were either partially addressed, responded to incorrectly (including being repeatedly addressed by the wrong name), or simply ignored.

By the time this dragged on, the movie session I had attempted to book went ahead with only two tickets sold — exactly the seats we were trying to book — meaning Village not only lost a paying customer but provided zero assistance to fix the problem.

Then there is the whole fact the gift voucher is for a gold glass movie - but doesn't cover the booking fee you are required to pay to get a ticket!

To make matters worse, Village Cinemas is currently advertising Christmas gift vouchers with a 12-month expiry, which appears to contradict Australian Consumer Law requiring a minimum three-year expiry on gift cards (with very limited exceptions). This raises serious concerns about compliance and consumer fairness.

After weeks of back-and-forth, the issue was never resolved. The vouchers remain unusable solely because Village’s own systems prevented their redemption, yet no refund, replacement, or practical solution was offered.

I am not someone who normally leaves reviews, but this experience reflects a business whose website, customer service structure, and error-handling systems are simply not fit for purpose in 2025.

This was not about a “policy” issue — it was about a complete lack of functional support, and being left with a product I was unable to use due entirely to Village’s own technical failures.

I hope Village Cinemas addresses these issues seriously, because at present, the customer experience falls far below what any cinema patron should reasonably expect.

On a Saturday night, without any warning on their website, they dropped a scheduled screening of a movie several of my friends and I travelled two hours to see. The reason? They could make more money from screening a different show. Clearly, the wasted time of many people who turned up to see movies that weren't on (we spoke to a number of them), and the expense they incurred in petrol costs, not to mention ruining their Saturday night out, meant nothing to the management of this cinema.
My suggestion is don't risk wasting your time and money, not to mention disappointment, planning an evening out here. Stay home and watch Netflix.

Very nice movie experience, they are open air, I got my kids in the car, and it was very good, the only thing lacking is good speakers to hear on site. We used our car radio for a while, but battery died in the second movie, and the speakers on site were not good at all. But definitely I will go again. Thanks Yatala guys for helping jump start my car.

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Companies(7)

Recently reviewed companies

Stan.

The Hoyts Group

Villagecinemas

Odeon5

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Newest companies

Yatala Drive In

Villagecinemas

Stan.

Odeon5

The Hoyts Group

Related categories

DJ Service

DJ Supply Store

Live Music Venue

Movie Rental Store

Movie Streaming Service

Companies
(7)