Had to quickly rent a car after a car accident. Went to SIXT Geelong to enquire and was offered a great deal on an upgraded vehicle - too good not to accept. The various insurance options were clearly explained without any pushy upselling. Within minutes I was on my way in a very clean car.  I needed to extend my rental twice, and trying to call was the only downside of the experience: call centre person was clearly in a different continent and kept getting the dates wrong. He also quoted an outrageous price, and I decided to go directly to the store. I waited a long time (it would be helpful if an attendant was available for quick queries, rather than having to wait for people to go through the entire rental process), but once it was my turn, the extension was straightforward and at the same low rate.  When I returned the car, the inspection was swift and professional, and in a short time I was on my way. At all times SMS and emails kept me informed of the status of my rental.  

I have no complaints about the service I received at the Geelong branch. Everyone I dealt with was friendly and helpful, and I had no issues whatsoever.  I will use them again.

Rented a campervan in NZ for 14 days. After one night we realised they had not changed the sheeds and sleeping bags, also some cutlery was missing and the cups and glasses were dirty. The van gave us electrical shocks when the van was plugged in at camp sites. While on the road as the weather got warmer, we found out the AC diden’t cool. They suggested we went to a mechanic in a major city, out of our Way, for who knows how Long to get it fixed. We chose not to chance our planes and spend a lot of time at the mechanic. At the end they compensated us one days gire

rented a car via Alamo (part of Enterprise), terrible experience, you will not get the car you reserved (not even the same category). Once we complaint, we were caught "on small print and technicalities" - very unhelpful and inconsiderate customer service. Stay away at all costs - especially when you want to reserve a car for your holidays!   

We rented a campervan from Camperman (13 Dec 2025 – 2 Jan 2026). Our experience was defined by poor maintenance and an absolute lack of effective customer support.

**From day one:**

* The hand pump for the sink was faulty → sink unusable for the entire 20-day rental.

**During the trip (rainy season in Queensland – well known to both customer and company):**

* Water leaks from rear windows
* Water leaks from side windows
* Leak through sliding door seal
* Leak through roof
* Drain holes fully clogged
* Rubber seals displaced

Result: 11 out of 20 nights with water entering the vehicle and repeatedly soaking our bedding. This meant sleepless nights and early mornings drying mattresses, sheets and belongings.

**Company response during rental:**

* No replacement vehicle offered.
* No proper repair arranged.
* We were instructed to:

* Clean drainage holes,
* Adjust window seals,
* Buy Gorilla tape to patch leaks,
* Purchase engine oil after the oil warning light appeared.
* We had to keep receipts for reimbursement.
* We had to repeatedly follow up for updates.
* Communication was reactive, not proactive.
* No concrete solution was ever provided before the end of the rental.

In short, we carried out maintenance that should have been completed before handover.

**After return and many many emails:**

* Initial “offer”: AUD 31.44 (exact reimbursement for oil and tape), conditional on signing a form including an NDA!!!
* After we objected, a $300 “goodwill” offer was made — not proactively, but only after we challenged their response.
* The reimbursement amount was only added on top after we specifically asked.
* Final offer: AUD 331.44.
* We declined the $300 compensation as not fair given that more than half the nights were affected and the sink never worked at all.

We did not expect luxury. We expected a vehicle fit for use in rainy season conditions and basic systems functioning properly.

Based on the vehicle condition and the level of support provided, we would strongly advise others to think carefully before booking.

It is simply not worth risking your holiday.

I was straight up stolen from when I picked up car double checked fees as I'm in the trade and aware of the appalling behaviour of these people I will put the womans name in future review so she said I can be charged 200 for cleaning $4a litre petrol.no reason they took 600 out of my account after 3 days she's finally came clean and said it was for extra ks.i asked specifically about kilometres and was told unlimited as had my insurance company Horsham avis don't use avis there's better cheaper medium sized car rentals that are not thieves 


Didaster waitng to happen!! Dont even think about renting from campervanvillage or wickedcampers! Not even close to a good standard! Car breaks down, car delivered not clean! Too much to list, not wasting any more time with this company. Worst of all. Cannot even communicate with them. Client is just a number....only interested in your money. Run away!!!

⭐️ 1 star – Unfair deposit practices and extremely poor customer service

I had a genuinely awful experience with Go With The Gecko.

I hired a van for one day (5–6 December 2025) and paid a $500 security deposit, which I was told would be refunded within 10 days. Instead, it took over a month and five separate phone calls just to get any response or partial refund.

They eventually withheld $321.15 for a tiny cosmetic scuff on the rear bumper. This was claimed to be “beyond fair wear and tear,” despite it being minor and purely cosmetic. No independent repair invoice, no itemised costs, and no evidence whatsoever of demurrage or loss of hire was ever provided — just assertions.

The handling of this matter was extremely frustrating. Emails went unanswered for long periods, and the staff on the phone were rude, dismissive, and unhelpful, as though I was an inconvenience for simply asking for my own money back.

After repeated attempts to resolve this directly — including completing their damage report and following up weekly — I was left with no choice but to lodge a formal complaint with NSW Fair Trading.

Based on my experience, I would strongly caution anyone hiring from this company. Be very careful with your deposit and take exhaustive photos, because disputing charges afterward is exhausting and unpleasant.


Great service, easy to deal with, our trip went smoothly with their help. Would definitely use again.

Extremely helpful support from Crystal. Will definitely book with Aussie Campervans again.

We were very very happy with the customer service provided by Phil Lee and all the staff we interacted with at Sun rise cars. 10/10 for making this a happy experience.

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