Extremely helpful support from Crystal
Extremely helpful support from Crystal. Will definitely book with Aussie Campervans again.
5 December 2025
Unprompted review
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Company details
Written by the company
Aussie Campervans provides campervan hire, motorhome rental & 4wd rental vehicles in Australia and New Zealand. Sydney, Melbourne, Perth, Brisbane & Adelaide are major campervan hire locations
Contact info
Australia
- aussiecampervans.com
Great Local Support.
From pre-booking to follow-up after my hire, I found Aussie Campers extremely helpful, responsive and professional. Before booking I had a query about the suitability of the vehicle I wished to hire and it was great to get a quick response from an Australian based company. During our trip, we had a serious problem with the Indie Campers vehicle we hired through Aussie Campers. On return from our trip I made contact with Indie Campers seeking restitution from them. It was very difficult dealing with Indie Campers who are based in Europe and basically tried to fob me off. I contacted Aussie Campers again and they were extremely helpful and supportive in my attempts to obtain a just settlement from Indie Campers. It was only after Aussie Campers contacted Indie Campers head office in Europe to advocate for me, that Indie Campers eventually made an offer of a reasonable settlement. I am very grateful for the effort Aussie Campers made to support me and I would recommend them to anyone who is looking to hire a camper and appreciates honest local support.
17 October 2025
Unprompted review
We have had a great experience with…
We have had a great experience with Aussiecampervans, a trustworthy company that delivers wonderful service.
1 September 2025
Unprompted review
A really good company
A really good company with friendly and helpful staff! I got answers within hours, they were always there to help us. We are going to travel with them again and we can really recommend them!!
18 September 2024
Unprompted review
Reply from Aussie Campervans
Hi Bina, thank you for your kind words. We wish the team a smooth and safe road trip.
I want to thank Crystal for helping an…
I want to thank Crystal for helping an old man. I booked an indie campervan from aussie and im glad i did. I could not find indie's contact number and Crystal helped me with all the questions i had. She kept me updated everyday. Her service was impeccable.
10 June 2025
Unprompted review
Reply from Aussie Campervans
Hi Brian, thank you so much for your kind words. We’re delighted to hear that Crystal was able to support you throughout your booking and that you had a positive experience with us. We know how important it is to feel supported, especially when you are booking something online. We’re so glad she could make the process smooth and stress-free for you. We’ll definitely pass on your lovely feedback to her—it will mean a lot. Wishing you many more wonderful travels ahead!
Feeling ripped offthrough…
Rented a campervan for 10 days through this company yet ended up picking it up from thl. The van was fine. The pick up was terrible. The van wasn't ready until an hour later. A $5000 deposit was taken from my credit card. The company had the benefit of my money for over 2 weeks. When the money was eventually returned I lost £100 or $200. My credit card company doesn't charge international fees, it was purely the difference between buying and selling currency. There has to be a better way. A small holding charge for example. I feel ripped off. Also latest return of van is 3 pm. Yet couldn't collect and drive away until 10 am. What kind of customer service is this??
11 December 2024
Unprompted review
Reply from Aussie Campervans
Hi Sue, thank you for your feedback. We are sorry to hear about the unpleasant experience you have on pick-up and want to apologise on behalf of our partner THL.
To clarify, Aussie Campervans is an online comparison and booking platform for you to book campervans from different providers in AU & NZ.
During the booking process, customers were provided with information about provider policies such as the security deposit, branch operating hours, currency exchange etc.
Security Deposit - The $5000 security deposit was applicable as you have booked the package with a $5000 vehicle damage liability. This is procedure standard across all rental providers. Unfortunately the currency fluctuation is beyond the provider's control.
Sorry to take so long to address this issue as we did not receive any communications about your complaint, and only found this review today. Please send us an email at [email protected] for further clarification.
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