We have had an outstanding experience with the SSLTRUST team. Their level of expertise and support has far exceeded our expectations, and Paul Baka in particular has been outstanding. He was incredibly helpful, providing prompt, highly professional service and taking care of everything on our behalf. The entire process was seamless and stress-free, allowing us to focus fully on running our business. A truly professional and reliable service - highly recommended.

I switched to Occom from iiNet / Aussie Broadband (Active8me) hoping for better latency and higher performance. On paper, the plan looked good (OptiComm 750/50), but the actual experience has been frustrating and poorly handled.

After a short period away, my connection was silently reduced to around 50 Mbps, despite being on a 750 Mbps plan. No changes on my side. No explanation upfront. What followed was hours of back-and-forth with support, inconsistent explanations, and blame-shifting to OptiComm.

Only after pushing hard did speeds start changing — first 50, then ~100, then eventually ~300–400 Mbps. That alone proves something was wrong on their end, despite repeated claims that “nothing had changed”.

To be clear:

This was not a Wi-Fi issue

This was not congestion

This was a mis-provisioned / incorrectly managed service, badly explained by frontline support

Yes, I’m now getting ~300–400 Mbps, which is better than the ~100 Mbps I used to get with Active8me — but the latency is no better, and the support experience was significantly worse. If you have any technical knowledge, the script-driven responses are especially painful.

Bottom line:

Speeds eventually improved, but only after escalation

Communication was poor and misleading

Trust was lost

If you want a provider where things “just work” and issues are explained clearly, I’d think twice. Raw speed numbers don’t matter much when reliability and transparency aren’t there.

i just buy 2 socks and they are not working please fix thanks 

I called to confirm my billing dates as I had a promo about to expire and wasn't sure which billing cycle it was ending in. The latest invoice was also confusing as the dates in the email did not match the ones in the attachment. I was told the payment was for the time period we were currently in. I proceeded to transfer my service based on this information only to be charged for the upcoming time period. They advised it's because I did not give notice and no refund would be provided despite the account showing as being in credit now. I have since lodged a complaint with TIO to get a refund

Super affordable and worth my money. The only vpn that has allowed me to access blocked sites on school wifi. It had a few glitches when I first got it but it works super well now

Very good residential proxies. Thank you MyProxies!

I've signed and paid for a monthly subscription, but they have activated my account just for two days. I've tried to mail the support and to open a ticket, but no answers. It's a pity as the service looks quite good, at least for my small experience. Actually, it's a fraud, and I will have to apply for a refund by PayPal.

Kogan are a scam site. Their internet is an extension of that. They do not keep their promises or honor their grantees. This is a buyer beware site

This is the kind of store with greed and corruption like only seen in the USA 

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Best in VPN Service

Companies(15)

Recently reviewed companies

SSLTrust

Occom

iProxy Shop

oriendentalsupplies.com.au

HBHosting

Prontobroadband

Node9 VPN

Myproxies

dns4me

Koganinternet

Newest companies

StealthyMe

Koganinternet

Prontobroadband

Occom

oriendentalsupplies.com.au

iProxy Shop

Node9 VPN

HBHosting

Myproxies

Net Virtue

Related categories

Computer Software Store

DNS Provider

Email Service Provider

Internet Provider

Internet Service Provider

Companies
(15)