1xBet  Reviews 8,107

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. People report issues primarily related to payments, refunds, and the time it takes to receive a response from the company. Consumers express frustration about deposits not being credited to their accounts and withdrawals being delayed or rejected multiple times. Many describe the customer service as unhelpful, often providing generic, copy-paste replies. Some reviewers mention that their accounts were restricted or blocked, sometimes after winning, which prevented them from accessing their funds. People also report being asked for numerous documents to verify their identity, only to have their withdrawal requests denied. However, a minority of reviewers praise the platform and highlight positive experiences with deposits and cash-outs.

Based on these reviews

Rated 3 out of 5 stars

I withdraw my money on 21 it process but after 2days it back to my 1xbet account do not credit in my account i also call at customer care they say technical issues so I requested today again so plea... See more

Company replied

Rated 1 out of 5 stars

Don’t play guys on this platform. They are doing scam and cheating. I have made 2 deposit of one Rs 15000 and other Rs 3000. Query no-12724900 and 12716805. Gaming I’d- 571968425. I have contacted t... See more

Company replied

Rated 1 out of 5 stars

Security team baar baar kyu Customer ko presaan kr rhe ho 2.5 months se bi jyada ho gya hai. Kyu befijul customer ka account bnd krke Kya mil rha hai aapko. Customer care staff itna achaa hai ki Cust... See more

Company replied

Rated 1 out of 5 stars

1xBet keeps replying that I should contact customer support, but I have already done so multiple times. I created an official financial request (ticket ID: 11598951). All required evidence a... See more

Company replied

Rated 1 out of 5 stars

If someone from 1xbet can just reply and confirm that you guys are fraud i will stop messaging and reviewing here its been 4 days since my deposit is not credited in my account I have contac... See more

Company replied

Rated 1 out of 5 stars

Same reply again and again Customer ko gumraah krna and me 5 platform pr play krta hu khi bi aaisa nhi hai Ki kisi customer ka account bnd hua hai Apne ghr k rule bna kr yeh 1xbet security wale cust... See more

Company replied

Rated 1 out of 5 stars

complaints1xpartner.com(Micheal) Hello, Mohamed Slah Please tell me why you cannot send us a bank receipt? What you sent is not a receipt, but a notification that a certain amount has been se... See more

Company replied

Rated 1 out of 5 stars

BIG ALERT IMPORTANT Stop Using this 1X bet as my bank accounts got blocked and lien marked because of the withdrawals . Almost 75K worth Amount frozen in my bank account and my account got locked... See more

Company replied

Rated 1 out of 5 stars

1xbet customer care representatives are useless and always give copy paste replies as chatbot. My deposit is pending from 24 December 2025.i provided all proves they ask. But now they say that I have... See more

Company replied

Rated 1 out of 5 stars

I have been waiting 5 days to withdraw $145. ALL documents were already submitted and evrey proof i have. I added money to change the payment method and contacted the security team as y... See more

Company replied

Rated 1 out of 5 stars

I wish I read the reviews here before joining. I made a deposit on Monday but wasn't received I opened a ticket with support but it sits there forever. Useless support if I may say, totally use... See more

Company replied

Rated 1 out of 5 stars

Kisi bi company ko apne Customer ka wallet amount dene me problem nhi Hoti hai. But 1xbet ek aaisa platform hai Jha pr customer ka wallet amount bi safe nhi hai. Customer k Wallet se apni mnmaani nhi... See more

Company replied

Rated 1 out of 5 stars

Appeal for account block The security department request the documents, I sent all the documents ,later they said follow the instructions In website, it's asking like below The security depart... See more

Company replied

Rated 1 out of 5 stars

Worst Service i have ever seen. my Game id is 45598125 My 2 Deposit amount of rs 5000 and 700 Respectively is pending since 18 days not getting any Response only executive saying that "process M... See more

Company replied

Rated 1 out of 5 stars

Worst Service i have ever seen. my Game id is 45598125 My 2 Deposit amount of rs 5000 and 700 Respectively is pending since 18 days not getting any Response only executive saying that "process M... See more

Company replied

Rated 1 out of 5 stars

I cannot provide the ID or Email because my phone was stolen and I lost access to them. However, I have all the legal ID documents to prove who I am, and I have the transaction receipts/bank stateme... See more

Company replied

Rated 1 out of 5 stars

Very very poor service by 1 X bet team. Both Customer supports and Security team 1 Month se Jyada time me bi Customer ko satisfy ni kr pa rhe hai. Please mere account ko unblock kr de taaki me apna... See more

Company replied

Rated 1 out of 5 stars

Kisi bi person ka account me thoda sa profit ho jata hai Toh Tbi security team aapke documents check kregi woh pura din aapka bewkoof bnaya jayega. Itna time nhi lgta kisi bi platform pr documents che... See more

Company replied

Rated 1 out of 5 stars

1xBet ki traf se ab tk bi mere account ko unblock ni kia gya hai Muje 1 month ho chuka hai. Customer team and security team se koi bi solution ni ho pa rha hai. Please account ko unblock kr de Jis se... See more

Company replied

Rated 1 out of 5 stars

Horrible. After one month to be validate by security asking me i dont know how many different document, they finally say me "you can withdraw your funds". Finally when i ask the withdraw, oh s... See more

Company replied

Rated 1 out of 5 stars

1xBet blocked my account after I won and refused to pay my sports betting winnings. I won a total of NPR 745,000 from sports betting (football and cricket). I did not play any casino games.... See more

Company replied

Rated 1 out of 5 stars

Security team Koi Smjaao Yaar Kyu customer k sath glat kr rhe hoo Customer care Staff bhut achaa and helpfull hai Unko bi Pta hai Customer k sath glat ho rha hai. But Customer care staff bolte hai... See more

Company replied

Rated 1 out of 5 stars

2 nd Feb 2026 11 pm : I have submitted all proof of my deposit to customer care . There is still no progress . They don't entertain stating there is no UTR number but I have shared all refrence and... See more

Company replied

Rated 1 out of 5 stars

I deposited 20000 back in 20/01/2026 but still no response. I have shared all the asked proofs such as account statement phone pe confirmation screenshot. Please resolve the issue as soon as possib... See more

Company replied

Rated 1 out of 5 stars

Bahut ghatiya service he Deposite successful hone ke baad bhi yhe log gaming account me credit nhi krte he 24 hours 48 hours 72 hours yhe bolte he fir bolte he 14 banking Day me aap ke account me am... See more

Company replied

Rated 1 out of 5 stars

I have already contacted the official email you provided , but my issue is still unresolved. My problem is a deposit, not a withdrawal. The amount was deducted successfully from my payment meth... See more

Company replied

Rated 1 out of 5 stars

I deposited 3000 Last night Share screenshot on there email Some any bank account details Some asking bank statement Some asking paymnt proof all shared Sound thy cheated running s... See more

Company replied

Rated 1 out of 5 stars

I deposited 2000 USDT on June 14th, bet successfully, and withdrew 200 USDT—then my account was suspended without reason. It's been nearly six months of hell: endless emails (over 200), repeated do... See more

Company replied

Rated 1 out of 5 stars

Worst site ever... Maine minimum 10 time withdrawal request daali har baar reject huyi.. baar baar customer care se reason pucha rejection ka.. koi reason nhi mila... Ek bhi baar mera withdrawal mujh... See more

Company replied

Rated 1 out of 5 stars

1xbet is biggest FRAUDS and Biggest BEGGARS...its irritate to ask daily... 8 days over... still drama..... what a bullshit this is.... seems my deposit is not GIVING by you FRAUDS...more than 100 time... See more

Company replied

Rated 1 out of 5 stars

Becarful don't loose your money. This guys are scammers don't let you withdraw winnings. My experience is wrost, their so called security department is piece of shit. They don't let you withd... See more

Company replied

Rated 1 out of 5 stars

Anyone who's looking this, i request to everyone don't play any type of gambling, no any shortcut to success. I won 30000 INR only and 1x block my account and demand for physiotherapist certificate...... See more

Company replied

Rated 1 out of 5 stars

Makkichut salay india 1xbet big scammer Return back my withdrawal money 11 times you have rejected by saying technical issue there is no way of technical issue Agar tu marad hai thoa tera number s... See more

Company replied

Rated 1 out of 5 stars

I am writing this to warn others about the ongoing issues with my withdrawals. I have two separate approved withdrawals that have still not reached my bank account. The first one has been missing for... See more

Company replied

Rated 1 out of 5 stars

Very Poor Customer Care Service , I Have Deposit Issue Since 1 Week But Still No Response , 163.80$ Stuck In 1xbet , Payment Query # 7273303 , Waiting Since Long time Please Solve This Issue , Ver... See more

Company replied


Company details

  1. Bookmaker
  2. Online Casino or Bookmaker

Written by the company

1xBet is a reliable bookmaker that strives to create a long-term association with each customer. We guarantee a personal approach with your best interests in mind, easy payment methods and, what is most important, 100% payouts on all winning bets! May luck never leave you!


Contact info

2.3

Poor

TrustScore 2.5 out of 5

8K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I won the money but the agent hold…

I won the money but the agent hold money after paying me.i contact the customer service they said send the email then after I send the email they are not replying me.again I call the customer service after few days they don’t listen to us,they just hangout the phone.never put money in this apps.when they loss they don’t pay you.

9 February 2026
Unprompted review
1xBet  logo

Reply from 1xBet

Hello!

We sincerely apologize for the delay in withdrawal of funds. In most cases, this process takes no more than an hour, but in rare cases, due to the high workload of the payment system or bank, it can take several days. And if there is a technical problem on the side of the payment system, then this can take much longer.

To resolve your problem faster, we recommend that you contact our support team through your personal account on the 1xBet website or through our mobile application. Please provide all necessary details about your withdrawal request so that we can resolve your issue promptly.

We appreciate your patience and are ready to provide all necessary assistance. Thank you for choosing us.

Sincerely,
1xBet Team

Rated 1 out of 5 stars

Title: Account Blocked After Winning ₹10,000 - No Withdrawal, No Support Reply - Fraud!

"I deposited 2000 in my 1xBet account and through betting (mostly cricket/sports), my balance reached ₹10,000. Everything was fine until I tried to withdraw my winnings. Suddenly, my account got blocked without any clear reason or warning.

I contacted support twice on 11 February 2026 via live chat/email, attached proofs like deposit screenshots (UPI transaction), bet history, and balance screenshot. But till today (13 February 2026), no reply at all complete silence. No explanation for the block, no request for documents, nothing.

This feels like a clear scam: they allow small deposits and let you win a bit, but as soon as you have decent winnings, they block the account and ignore you to avoid paying out. Many other reviews here show the same issue account blocked after winning, endless verification excuses or no response, winnings stolen.

I have all proofs (screenshots of deposit, bets, balance before block, and my support messages). This is not fair play; it's fraud. Avoid 1xBet if you value your money especially Indian users, they take UPI deposits easily but never pay big wins.

Please, 1xBet team, unblock my account immediately and let me withdraw my legitimate winnings. If not, this is straight-up theft.

Warning to everyone: Small wins maybe ok, but win big and get ready to lose it all. Total scam platform

11 February 2026
Unprompted review
Rated 1 out of 5 stars

​I​I am extremely disappointed with 1xbet. I made a deposit on February 9, 2026, and it still hasn't been credited to my account after 5 days of waiting. ​I have sent multiple emails with all the paym

DEPOSIT REJECTED BY OPERATOR - ID: 1548175939
​My deposit from Feb 9 was "Rejected by Operator". I have provided all the correct screenshots and proofs.
​If the deposit is rejected, why are the funds not back in my original wallet?
​If you have the funds, credit them to my account 1548175939 NOW.
​I have already posted on Trustpilot and I will not stop until this is fixed.
​Stop giving me automated replies about "bank load" and fix the operator rejection.

9 February 2026
Unprompted review
1xBet  logo

Reply from 1xBet

Hello!

We apologize for the delay in crediting your deposit. Typically, funds are credited within an hour, but sometimes, due to the load on the payment system or bank, the process may take a few days.

We appreciate your patience and are ready to help. Thank you for staying with us.

Best regards, 
The 1xbet Team

Rated 1 out of 5 stars

My gaming id is 1113451027,


My gaming id is 1113451027,
1xbet is one of wrost gaming site experience i have come across.
There was two payments made on 7th Feb 2026 with UPI of 5,000 rs. In which one did added to my account on 9th Feb 2026 after several follow up and creating payment query, but and other didn't added up, i have followed several times raised call back request i didn't recieved call back. There online call taking 30 min min to connect to agent and they are just confirming yes amount is not added and just reopening ticket saying forwarding to payment team, they are closing ticket saying amount added but amount not getting added this the fraud this gaming site and wrost and unprofessional online support team doing and difficult I am facing.

On Jan 4th 2026 they did same and they wasted my 10,000 rs and they didn't added it to my account, they said we don't and wasted my 10,000.

I urge and request at the global level of the entire world please don't add any money because they are just playing with your money. If any one from cyber crime team through the world i urge and request please investigate on this site and take all the possible action to Stop operations of this site because of this harmful and fraud sites innocent people life is ruined and the 1xbet site is least bother in playing with the Life of people.

They are removing the post and deleting the post, but not trying to solve my payment query.
How many ever time 1xbet team you delete are remove my post unless i recieved my jan amount of 10000 rs and feb amount of 5000 rupees i will re-upload.
If you block me there are several faces to repost with different IDs i have all the screenshot of payment done with your team response i will be reuploaing until my issue is resolved.

I want to people globally how much trouble I am going through.

I give zero review.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Now it is more then week over still my…

Now it is more then week over still my withdrawal amount not received amount 7,000 dated 06/02/2026 but still now not yet received the amount but 1xbet team very fraud and there are frustrating to us now ther sending below massage.

Dear user, your withdrawal is in process. Please wait for the final status. 4478234193

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Melbet & 1xBet Canada are NOT casinos. They’re predators.

They accept deposits instantly, but when you try to withdraw, suddenly NONE of your deposit methods are allowed. That’s not a glitch—that’s the scam design.

Same company, same trap. They can’t operate in their own countries, so they prey on foreign players like parasites. Fake promotions, fake cashback, zero chance of actually getting your money back.

This is not gambling. This is organized wallet-draining.
Avoid. Expose. Warn everyone.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

10-YEAR LOYAL CUSTOMER ROBBED - 2000 TRY DEPOSIT MISSING

I have been using 1xBet for 10 years (User ID: 6447289), but after a decade, they have betrayed my trust. On Feb 3rd, I deposited 2000 TRY. The money left my bank, but it never arrived in my account. For 10 days, I have been dealing with useless automated support. They are literally holding my money hostage despite all the evidence I provided.
​I see from the reviews here that I am not alone. This is how they treat their most loyal customers now. I have already filed complaints with AskGamblers, Casino Guru, and the authorities. Do yourself a favor and stay away from this site. They have no respect for their players!

3 February 2026
Unprompted review
1xBet  logo

Reply from 1xBet

Hello!

We sincerely apologize for the delay with your deposit. Usually, the deposit is credited within an hour, but in some cases, due to the load on the payment system or the bank, the process can take up to a few days.

We recommend contacting support through your account on the 1xbet website or in the app if you haven't done so already. Please provide all the details of your payment to help us resolve your issue more quickly.

We appreciate your patience and are ready to assist you. Thank you for staying with us.

Best regards, 
The 1xbet Team

Rated 1 out of 5 stars

Agent Fraud in Algeria - Deposit Not Credited - ID:

​"I am writing to complain about a fraud committed by one of your agents in Algeria. I transferred [3000] DZD to the agent via postal transfer (BaridiMob), but he blocked me my account. I have the payment receipt with the agent's full name and account number. Support is not helping me. My 1xbet ID is: [1423211721
Update & Formal Rebuttal:
I completely reject your misleading response. I have NEVER dealt with any third party or shared my data outside your platform. The deposit was made directly and exclusively through your official app using your integrated payment gateway. Claiming I am a victim of a "third party" is a blatant attempt to evade responsibility for funds lost within your own system. I hold all bank receipts proving the transaction. I demand the Security Team to investigate my ID: 1423211721 immediately and credit my balance, otherwise, this will be treated as direct fraud by the platform itself

4 February 2026
Unprompted review
1xBet  logo

Reply from 1xBet

Hello! If you encountered a fraudulent who, under the guise of working with us, stole your money. You contacted scammers to whom you personally provided the details of your transaction, which they could use and credit the money to their account. If this is the case, then in this case we will not be able to help you, since the payment system credits strictly according to the correctly completed application on the account where it was made, and the company is not responsible if the player personally provides his personal data to third parties (all official contacts directly to the site's technical support are listed only on the site in the contacts section).

But in any case, write to technical support on the site or application and let our security service sort out your issue.

Best regards, 1xbet

Rated 1 out of 5 stars

The 1xbet security team unfairly and without explanation deleted my account and stole $850 of my account balance, which was all I had.

I had an account with 1xBet and had a balance of $850 . After I submitted all the required documents for verification, my account was suddenly deleted. I haven’t received any clear explanation from the 1xbet security team, and my balance is now gone. I am requesting 1xBet to restore my balance and provide a clear reason for the account suspension.
My id:1380275647
The security team has made a final decision about my account. They have completely deleted my account and when I enter my username and password the app says that your username and password are incorrect. I can’t access my account now. I had more than $850 in my account. My id is 1380275647
Please return my account to me. This money is my whole life. I am in Iran with a lot of economic problems.

This is the last email that the 1xBet security team sent me:

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
1. To block (close) the account (including any multi-accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this multi-account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and multi-accounts. We also have the right to refund any amounts that are owed to us in connection with this multi-account, directly from any of your accounts (including any other multi-account).
2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the multi-account will be voided, the multi-account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.

12 February 2026
Unprompted review
1xBet  logo

Reply from 1xBet

Hello! In your case, you've been blocked for using multiple accounts. 

According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."

Multiple accounts are prohibited, as there are schemes for illegally earning money using multiple accounts. When the system detects that multiple accounts have a similar playing style, IP address, or other indicators, a manual check is performed.

If a violation is detected, withdrawals are permitted only for deposits, not winnings.
In this case, you have violated the rule you agreed to by confirming that you had read it during registration. We ask that you always adhere to the rules. If any violations of the rules are detected, we will no longer work with that client.

Sincerely,
1xBet

Rated 1 out of 5 stars

I am writing this review as a last…


I have been a loyal user of 1xBet since 2021, but I have now realized they do not value their long-term customers. On January 15th, I deposited ₹3,465. The amount was deducted from my bank, but it never reflected in my 1xBet account.
​I followed every instruction from their support team:
​I waited the requested 48 hours.
​I waited the "14 banking days" as demanded.
​I provided the official Bank Statement, UTR/ARN numbers, and transaction proofs from both Paytm and my bank.
​Despite both my bank and Paytm confirming the transaction was successful to their merchant (Devki Infratech), 1xBet support continues to give me canned responses saying "amount not received." It has been nearly a month, and they have essentially stolen my money.
​Warning to others: Do not keep large amounts in this app. They ignore evidence and treat old customers like dirt. If a simple ₹3,465 deposit is this hard to track despite all documents being provided, your money is NOT safe here.
​User ID: 347043605
Transaction Date: Jan 15, 2026
Amount: ₹3,465

15 January 2026
Unprompted review
1xBet  logo

Reply from 1xBet

Hello!

Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.

To help us resolve your issue, please send the following information to complaints@1xpartner.com, including "Trustpilot" in the subject line.

Please include the following in your email:
- Your ID
- Payment amount
- Payment date
- Payment system
- Payment screenshot

We will do our best to resolve the issue. Thank you!
We appreciate your cooperation and are here to help. Thank you for staying with us.

Sincerely,
1xbet team

Rated 1 out of 5 stars

I have made few deposit around 80k to…

I have made few deposit around 80k to my account that is not credit and no proper response I have created payment query contacted customer support sent email nothing works why they are doing like this is money comes easily for everyone?????

20 January 2026
Unprompted review
1xBet  logo

Reply from 1xBet

Hello!

The deposit usually goes through quickly, within an hour, but in some cases it can take up to seven business days.
If you do not receive the funds after this period, please write to the support service.

Respectfully,
1xBet Team

Rated 1 out of 5 stars

1xbet is a big fraud company i made a…

1xbet is a big fraud company i made a deposit on 7th of february 2026 money was debited from my account but never got credited in 1xbet account since than i am daily contacting there support 100 times but of no use even tried call back option but that too of no use i only get one reply from there support that your request has been handed to our specialist its been 5 days nothing has happened so be safe from the scam of 1xbet i have even raised a ticket and that too of no use so please everyone avoid playing at 1xbet

7 February 2026
Unprompted review
1xBet  logo

Reply from 1xBet

Hello!

We apologize for the delay in crediting your deposit. Typically, funds are credited within an hour, but sometimes, due to the load on the payment system or bank, the process may take a few days.

If you haven't already contacted support, we recommend doing so through your account on the 1xbet website or in the app. Please provide all the details of your payment so that we can resolve your issue more quickly.

We appreciate your patience and are ready to help. Thank you for staying with us.

Best regards, 
The 1xbet Team

Rated 1 out of 5 stars

Scammed BTC in deposit and stuck for 4 years now!!

This response is a complete fabrication to hide the theft of my funds (User ID: 322879205). You publicly claim here that I have been "winning and withdrawing money over the years," yet your own support agent "Michael" just emailed me on Feb 9, 2026, stating explicitly that you "do not have access to my transactions due to the statute of limitations" and "cannot verify any particular transaction". Which is it , do you have my history or not? The truth, which your own server logs will prove, is that I was completely locked out of my account due to a Google Authenticator (2FA) error from October 25, 2022, until December 2025, meaning it was physically impossible for me to place bets or withdraw "winnings" during the time you claim I was active. You verified my identity only to ban me in January 2026 and confiscate my principal deposit of 0.02813228 BTC under the false pretense of "affiliate" issues, and now you are inventing a fake withdrawal history to cover up the misappropriation. The proof is on the blockchain: Transaction Hash 42783387fe2fd830ba7ef59b1bacda28c41148be19f08c86dbc7331dfe1b239b. Refund this principal deposit immediately to my wallet 13JRS77QCfLPhh3PoEVPa9iGnaZ2B3cWGD instead of lying to the public.

12 February 2026
Unprompted review
1xBet  logo

Reply from 1xBet

Hello Aryan Singh,

We are truly sorry that such a situation has occurred. Unfortunately, if the Security department has decided to terminate cooperation with a customer, that decision is final and we cannot change it.

All actions regarding verification and account closure are carried out strictly in accordance with the site’s rules and regulatory authorities to ensure a fair and safe gaming environment. According to section 2.8, the bookmaker reserves the right to refuse to accept a bet from any person without providing reasons.

You have already collected and withdrawn your winnings. As for your deposit, unfortunately, due to the statute of limitations, we are unable to verify it (It was in 2022)

We regret to inform you that our cooperation must end at this point. We thank you for your time and wish you the best in all your future endeavors.

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