Adrenaline Reviews 315

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the staff, describing them as helpful, knowledgeable, and friendly. People highlight that nothing was too much trouble for them and they were keen to ensure everyone had a great experience. Furthermore, reviewers seem to be satisfied with the user experience. However, some consumers have mixed feelings about the booking process and the website. Some reviewers encountered issues linking vouchers to their accounts or redeeming them, while others found the website easy to navigate. Some people reported difficulties in finding available time slots and some others had issues with the website.

Based on these reviews

Rated 4 out of 5 stars

Purchased a 2.5 hour JetSki experience in the Central Coast using a discount code. I didn’t receive the voucher via email as expected and the discount wasn’t applied, however, I was still charged. I c... See more

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Rated 4 out of 5 stars

The owners (supercar drives) made this experience amazing for our daughter. She absolutely loved it! Super nice, professional and made the experience memorable. She loved that they also gave her a shi... See more

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Rated 4 out of 5 stars

Purchased the drifting (skid control) was super fun! The tutor is absolutely awesome, only issue I had was that I booked it because it said you could choose from a Silvia s15 or an mx5 which I own an... See more

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Rated 5 out of 5 stars

Hi there I made enquiries through the online chat at the time the operator I chatted with could not give me an on the spot answer but did however explain he would contact the tour I was interested... See more

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Rated 5 out of 5 stars

The Vertigo Optus Rooftop experience was awesome!! Definitely well worth doing with an awesome view of the stadium from up above and got the adrenaline pumping swinging and hanging off the edge of the... See more

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Rated 5 out of 5 stars

The staff at Paradise point were amazing. Nothing was too much trouble. The jet skis were all modern and worked well and our guide Alex (Frenchie)was absolutely amazing. Not only did you teach my 13-... See more

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Rated 5 out of 5 stars

Lots of options for whatever adrenaline rush you are looking for, and all at great prices with convenient locations. I reached out via chat to ask a few questions about an experience I finally booked... See more

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Rated 5 out of 5 stars

I was having issues with navigating on the website but was assisted by the side bar chat rep. Helpful and calm. In the end it was user error. hehehe.. Thanks guys after which I successfully booked my... See more

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Rated 5 out of 5 stars

Great adventure starting easy and building to challenging by the end. Staff were very helpful and informative and safety was assured throughout the safety briefing. Fun time was had and would recommen... See more

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Rated 1 out of 5 stars

Downloading voucher didn’t work without contacting them -they took ages to trace it When I downloaded it availability was only 2 days in the next month Tried to book one of these days - couldn’t... See more

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Rated 5 out of 5 stars

Jennifer helped me redeem my guest voucher over the phone (when the on-line assistance didn't appear clear cut). The voucher was already a few years old. We chose something different than what the vou... See more

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Rated 5 out of 5 stars

We had a very scared and nervous 11 year old. Toby our captain was amazing with her. He was entertaining and funny. From the first spin, she didn't stop smiling and laughing. She's asking to go again.... See more

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Rated 5 out of 5 stars

Great Communication. Had a few problems booking time slots but they answered straight away and sorted everything out! Would definitely order through them again.

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Rated 5 out of 5 stars

The hosts and the skipper on board were exceptional. Very knowledgeable and helpful. They were genuinely very very keen for us to have a great experience. They explained exactly what to expect at all... See more

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Rated 1 out of 5 stars

Give this company a wide birth. Can't provide a service paid for because it's no longer offered in that state. Whatever hidden terms and conditions they have to cover their butts, a moral obligation... See more

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Rated 5 out of 5 stars

I had a surfing lesson with them today and it was absolutely amazing!!! The two teachers the group had were super helpful and taught us really well. I’m backpacking here in Aus from England and this h... See more

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Rated 1 out of 5 stars

You had the event happening on a day but the organisers (skid control) advised they never operate on that day. You took my money and advised it was booked. I drive to the event only find out it was... See more

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Rated 5 out of 5 stars

Well done. This was a birthday gift. We got it in the morning at 9am. Website said there was an available spot but adrenaline didn't indicate one was available. We rang and they checked and got us o... See more

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Rated 1 out of 5 stars

I couldnt purchase my experiences with my vouchers. Many conversations with the chat bot ( multiple names) still unsuccessful. Phones 1300--- number - on hold a long time even though I was "next in th... See more

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Rated 2 out of 5 stars

Hi Booking process was easy. We arrived 15 minutes earlier than the booking time as advised. Impossible to find where to do or gain access without calling to ask. Given a code to access secured a... See more

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Rated 2 out of 5 stars

I had trouble with purchasing on the web site. So I rang them up…phone number not on gift certificate. After discussing what I wanted to purchase and partial use of gift certificate I was unable to fi... See more

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Rated 1 out of 5 stars

LOST $500 approximately DO NOT RECOMMEND I booked sky diving to celebrate my friends 40th birthday. The booking had to be cancelled due to bad weather. It was then difficult to rebook during covid.... See more

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Rated 1 out of 5 stars

Booked the hot air balloon ride, paid $638. It was supposed to be the same weekend. Then booked my Airbnb in the area. The next day we call them as we haven’t heard back and they say there’s no flig... See more

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Rated 1 out of 5 stars

No bookings available on the day i booked for although adrenalin showed there was, then sent me an email saying booking confirmed, fine print said waiting on confirmation from charter operator.... See more

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Rated 2 out of 5 stars

The website changed my order from one person to two & subsequently doubled my charges, plus I was booking a helicopter ride & ended up with a scenic flight. I have written to Adrenaline about this sit... See more

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Rated 1 out of 5 stars

Off road rush was extremely unorganised and at the end we didn’t even do what we booked and paid for for due to the huge wait. Extremely disappointed in the communication. When we questioned why there... See more

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Rated 1 out of 5 stars

I would avoid this company unless you’re booking in really good time. They weren’t able to confirm my booking despite me providing both the time and place for my pickup. I gave them the benefit of the... See more

Rated 2 out of 5 stars

Terrible experience trying to use gifted vouchers. Had to create an account to redeem, vouchers appeared on website but refused to link to account. Only redeeming feature was the help from live chat... See more

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Rated 1 out of 5 stars

Words can’t even write a worse review for this business - I purchased 3 hot air balloon tickets - I recieved a order confirming this - I travelled from Sydney to Newcastle (Hunter) the day before and... See more

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Rated 1 out of 5 stars

This place is a rip off! You think you're buying an experience, but you're not. We bought several experiences that had an expiry date in the future, which leads you to think you can redeem the v... See more

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Rated 1 out of 5 stars

Its incredibly hard to reach them by phone with long wait times but the workers on the phone seemed friendly and polite. I called them 4 seperate times and I was waiting in a queue for 3 out... See more

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Rated 1 out of 5 stars

I have tried multiple times to use a voucher but whenever I enter it the system says 'an error occurred when trying to look up your voucher' All I want to do is book in the experience but its been ha... See more

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Rated 1 out of 5 stars

As this was a gift, l would not purchase a gift voucher or a tour from this company. Gift was for bridget express although you have stopped offering this experience. booked a tour with it for sept... See more

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Rated 1 out of 5 stars

Your description of the experience was inaccurate. It says it included a cinema experience - that no longer exists and Sydney tower did not want to offer a 3d ride as a substitute ! They said we had... See more

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Rated 3 out of 5 stars

I became frustrated not being able to figure out for a while how to use my voucher credit to pay. Mostly easy to nagivate otherwise.

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Rated 1 out of 5 stars

I had a very unsettling experience as my voucher was redeemed without my knowledge. When requesting clarity on usage, I was informed the voucher had been used and by someone that was not me. Adrenalin... See more

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Rated 1 out of 5 stars

Once I applied my gift card it disappears. I then had to call up and had it re added. I also was disappointed that when I bought my adrenaline gift card I was unable to get the discount which would ha... See more

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Rated 5 out of 5 stars

Easy site to navigate. Thank you for your prompt response when I needed some assistance. I’m sure my grandson will be very excited for his 18th birthday surprise gift 😊 Janet

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Rated 1 out of 5 stars

No notification after booking and paying that the time slot chosen was already full. It took a phone call from me when a confirmation email with the tickets hadn't arrived the day of our Adventure to... See more

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Rated 1 out of 5 stars

OGive this place a wide birth... Happy to take your money but when they can't provide the service you pay for and agreed on... No chance of a refund. No moral obligation to the customer what so eve... See more

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Rated 1 out of 5 stars

I recommend using the website to look for experiences that interest you and booking directly with the supplier as the process for redeeming vouchers via Adrenaline is such a headache. It took, 3... See more

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Rated 4 out of 5 stars

Only improvement would be to receive an email or message that my gift voucher has been sent. Otherwise great app

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Rated 5 out of 5 stars

I purchased a voucher for whale watching thinking it was for Hervey Bay QLD instead it was for New Zealand I received a refund within 4 days Very good service

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Rated 5 out of 5 stars

The sceneries and adventures were so fun, I would do it again and again, lowkey was very paranoid but knew I was in safe hands, thank you to all who helped me and maybe next time I’ll be as crazy as... See more

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Rated 1 out of 5 stars

I called the fishing charter where I booked a while day of fishing on the ocean and they don’t even doing fishing in the week. This side is not updated. I paid already and haven’t got my refund. These... See more

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Rated 5 out of 5 stars

Good value for money and the crew did really a good job of respecting the dolphins by keeping distance and let them come closer if they felt.

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Rated 5 out of 5 stars

This site has a wide range of adventure and some fun activities. They have improved UI recently, and it is so much better now. Also, there are a very large number of activities on the site now. Have b... See more

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Rated 3 out of 5 stars

I was gifted an experience that wasn't really for me, so decided to change it for another experience. Changing to something else proved to be a very difficult process to navigate, ended up having to s... See more

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Rated 4 out of 5 stars

Your voucher didn't work so at this stage your rating is poor. I dont trust this process now so I want some printed vouchers sent out free of charge please.

Company replied


Company details

  1. #24 of 25 best companies in Travel Agency
  2. #5 of 5 best companies in Adventure Sports
  3. #2 of 2 best companies in Balloon Ride Tour Agency
  4. #2 of 2 best companies in Outdoor Activity Organiser
  5. #1 of 1 best companies in Rock Climbing
  6. #1 of 1 best companies in SCUBA Tour Agency

Written by the company

Adrenaline is here for the adventurers, those that fill their time not let it pass by. They connect the adventurous at heart with the adventures they seek and have been doing it across Australia for over 20 years. They are here to inspire your next adventure, to fill your Saturday mornings or escape from everyday plans. All their adventures are active, easy to book, and designed so you take the wheel. No matter what adventure means to you, Adrenaline is here to get you on your next one. Adrenaline have opened access to unbelievable places, the bluest waters, and the most incredible locations. From skydiving to race-car driving, swimming with sharks or mountain biking, Adrenaline adventures are selected to be your escape, your next challenge, to push your limits, or teach you a new skill. * Australia’s largest selection of adventures * Australian owned for over 20 years * 5-year validity on all vouchers with unlimited exchanges * Hand-selected adventure operators

Australia’s largest selection of adventures

Written by the company

Australian owned for over 20 years
5-year validity on all vouchers with unlimited exchanges
Hand-selected adventure operators

Contact info

3.7

Average

TrustScore 3.5 out of 5

315 reviews

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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Online help desk works!

I had trouble redeeming my vouchers, however the online assistant was great. They completed my booking and made the process very easy.

8 February 2026
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Reply from Adrenaline

Hi Chris, thank you for your feedback. We’re sorry to hear you had some trouble redeeming your voucher, but we’re pleased our online team could step in and make the booking process simple for you.

Rated 1 out of 5 stars
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Reply from Adrenaline

Thanks for your feedback. We’re sorry you had trouble getting through to us. Our team are available 9am-6pm Monday - Friday to assist over the phone. If you are having trouble getting through we would love to find out why. Can you please get in touch with our team via live chat or email if you are still not able to get through by phone.

Rated 3 out of 5 stars

I became frustrated not being able to…

I became frustrated not being able to figure out for a while how to use my voucher credit to pay.
Mostly easy to nagivate otherwise.

9 February 2026
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Reply from Adrenaline

Thank you for your feedback. I’m sorry to hear the voucher credit wasn’t easy to apply at first. I’m glad the rest of the site was simple to navigate, and we appreciate you taking the time to let us know so we can keep improving.

Rated 5 out of 5 stars

Sydney's Tall Ship

What a lovely day on the Sydney Harbour on the Tall ship. The food was delicious, the staff were fantastic. I highly recommend this trip to anyone.

7 February 2026
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Reply from Adrenaline

Hi Russell, your feedback is valuable to us, and we're happy to know you had a great experience. Thanks for sharing!

Rated 5 out of 5 stars

Solution focused

Solution focused and very responsive to resolve an issue.

5 February 2026
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Reply from Adrenaline

Thank you for your feedback! We’re pleased to hear our team was responsive and focused on resolving the issue for you.

Rated 5 out of 5 stars

Appreciate Good customer service..

Hi there
I made enquiries through the online chat at the time the operator I chatted with could not give me an on the spot answer but did however explain he would contact the tour I was interested in and get back to me to me via email..
Appreciated his honesty and apologies.

5 February 2026
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Reply from Adrenaline

Thank you for sharing your experience. We’re pleased to hear our team member was transparent and took the time to follow up with the tour operator for you. We appreciate your understanding and kind feedback.

Rated 5 out of 5 stars

RON was the MAN Absolute professional…

RON was the MAN Absolute professional and amazing guy.Would 💯 recommend we got to see sea lions and dolphins and overall was one of the best experiences

4 February 2026
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Reply from Adrenaline

Hi Damian, your feedback is valuable to us, and we're happy to know you had a great experience. Thanks for sharing!

Rated 5 out of 5 stars

Well done

Well done. This was a birthday gift. We got it in the morning at 9am. Website said there was an available spot but adrenaline didn't indicate one was available. We rang and they checked and got us on within the hour.

4 February 2026
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Reply from Adrenaline

Hi Merrick, thank you for your feedback. We’re glad our team could step in, confirm availability, and help get everything organised so quickly.

Rated 5 out of 5 stars

easy

it was easy to book an adventure

24 January 2026
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Reply from Adrenaline

Thanks for your review! We’re glad you found the booking process easy and straightforward.

Rated 5 out of 5 stars

Great adventure

Great adventure starting easy and building to challenging by the end. Staff were very helpful and informative and safety was assured throughout the safety briefing. Fun time was had and would recommend this as a must do.

1 February 2026
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Reply from Adrenaline

Hi Corey, We love hearing this. Thanks for taking the time to share! It’s great to know you enjoyed the challenge and felt well supported by the team. We appreciate the recommendation.

Rated 1 out of 5 stars

This venue is closed on Monday

This venue is closed on Monday, the day I scheduled thru your webpage.
Idiots!

2 February 2026
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Reply from Adrenaline

Thanks for letting us know, and we’re really sorry for the frustration caused. We understand how disappointing it is to book and then find the venue closed as this should not have been confirmed by the experience operator if they were not open. Please reach out to our team or the experience operator directly to organise a new date.

Rated 5 out of 5 stars

It was so awesome and me and my three…

It was so awesome and me and my three buddy’s had such a great doing the tour and were so thrilled, I recommend anyone that loves a bit of fun and adrenaline to give it a go and the two guides were awesome

2 February 2026
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Reply from Adrenaline

Thanks for the awesome feedback! We’re so glad you and your mates had such a great time, and that the guides made it even better.

Rated 1 out of 5 stars

Give this company a wide birth

Give this company a wide birth. Can't provide a service paid for because it's no longer offered in that state. Whatever hidden terms and conditions they have to cover their butts, a moral obligation to the customer goes without saying.

31 January 2026
Unprompted review
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Reply from Adrenaline

We’re sorry to hear this and understand how disappointing it is to find an experience is no longer available in your state. Unfortunately not all of our experience operators can continue running their experiences all the time which is why we have policies in place for when this happens. If you have not yet been able to change to a different adventure, please reach out to our team.

Rated 4 out of 5 stars

Great app, small improvement would be great

Only improvement would be to receive an email or message that my gift voucher has been sent.
Otherwise great app

30 January 2026
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Reply from Adrenaline

Thank you for your feedback, we have passed along your feedback

Rated 5 out of 5 stars

The Vertigo Optus Rooftop experience…

The Vertigo Optus Rooftop experience was awesome!! Definitely well worth doing with an awesome view of the stadium from up above and got the adrenaline pumping swinging and hanging off the edge of the roof top! Having the staff take pictures of you up there for memories was a great added extra! Would recommend 100% for anyone wanting to do something different!

24 January 2026
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Reply from Adrenaline

Hi, its great to see you enjoyed your experience! Thank you for the feedback.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Will definitely be going again very soon. Loved it!

25 January 2026
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Reply from Adrenaline

Hi, thank you for your review, we would be happy to assist you again in the future

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