Airbnb Reviews 3,691

Absolutely horrendous

Worst customer service I have ever experienced. Hours of circling, reporting responsibilities between each other, blunt and shameful service, unfair mistake in their end made me loose 444euros. They have no manager nobody competent to talk to. No envy to help and no way to help it seems.

Lost hours and countless amounts of energy

Airbnb prioritizes rigid procedures over common sense.
In my case, a mechanical failure during normal use was treated as guest-caused damage simply because it did not fit a reporting timeframe that is unrealistic for this type of issue.
The lack of technical understanding and unwillingness to consider physical causes was extremely frustrating.
This experience raises serious concerns about Airbnb’s fairness when handling maintenance-related disputes.

My Airbnb listing/account has been blocked since [date] without any clear explanation, and I still haven’t received a solution from support.
I’ve already opened the ticket [case ID], sent screenshots, and followed all instructions, but the issue remains unresolved.
This situation is affecting my work and preventing me from accepting bookings.

@Airbnb @AirbnbHelp — could you please review my case urgently?
I’m attaching screenshots for clarity.

Thank you,
Paula Caldeira Paris France

I have a terrible experience booking with air BnB. I will never use it again and I definitely won’t be recommending to family and friends as I wouldn’t want them to experience what I have.!
I originally booked a holiday to visit my family In Jamaica. My holiday ended up being cancelled by TUI due to hurricane mellissa and not being able to fly due to how extreme the damages were. O contacted air BnB and explained that we’d be unable to fly for that date and if they could accommodate us. They said yes. The second date given was still not good enough to travel. The air BnB also stated that I’m still welcome to come but thier facilities are very limited. I ended up asking for a full refund. I was refused. I contacted customer services and all they do is side with the host. The host is now saying that they hold my money £570 for a future booking. I explained to them I wouldn’t want to do business anywhere I am robbed. They are still refusing to give me my money. I will never use thier service again and I have made my friends and family aware of this scam behaviour and not to book an other that host nor the company BnB

I had a terrible stay at an apartment in the blue lagoon resort chaam hau hinn Thailand
We wanted to wait till our holiday was finished before writing a review and was told by support that was ok .After 15 days we were told we couldnt write the review and the owner didnt send the deposit back after taking the water and electric costs from it approx 3500 Baht
Air bnb should allow us the customer to report this anytime and not have to spoil there holiday chilling time writing it in there time guides
How do i claim my deposit back now ....not good at all

After 6 years on Airbnb, I’m done.
I had serious issues with a listing and sent photo and video evidence to Airbnb. They dealt with the issue but when the host left a dishonest, lying review on my profile, Airbnb refused to do anything about it.
I asked them twice to remove the false review, provided proof, and they still refused.
So I’ll be sharing my full experience, with evidence, on TikTok and all my social platforms. People deserve to know that Airbnb ignores false host reviews and doesn’t protect loyal customers.

One star is already too much.
I’ve honestly never been so disappointed with a booking platform. My last two experiences with Airbnb have been absolutely outrageous.

In both cases, I was asked to pay extra fees that were never mentioned anywhere in the listing or during the booking process. On top of that, in one of the stays, we were charged for damages to something we didn’t even use, and Airbnb simply sided with the host without proper verification.

I really wanted to give Airbnb a try and see if it could be a good alternative to other platforms but after these experiences, I’m done. The lack of transparency, accountability, and fairness is shocking.

I’ll be going back to Booking.com, where at least prices and conditions are clear, and customer support actually listens.
Never again with Airbnb.

Both as a guest and house owner, AirBNB is a terrible experience.

As a house owner getting issues solved takes days of writing back and forth with supporters who always want to start all over and never respond to what you are telling them. First you talk to AI for ten minutes before you can actually talk to a person. The people you talk to can only solve the 10 most common problems that they have been training to fix but when something less common needs to be fixed it becomes a night mare to get these people to understand what is going on.

Enjoyed my stay but the place wasn’t as clean as I liked.

The worst & most arrogant company to deal with . 47 attempts /30 hours/22 posts later and the left does not know what the right is up to. completely unaccountable staff and no senior management to grasp and resolve any situation. broken English , broken phone lines, broken system. this review will be ignored ... so futile

Fake support team. Lie to me on multiple occasions. Huge fees. Worst in the market

They seem to have no interest in helping guests or hosts, we booked our very first family holiday through Airbnb as we found a beautiful place in Spain. Which due to unforeseen circumstances we had to cancel, The host kindly offered us a full refund.. However when it came down to it, the host refused to refund us, even though was all in writing, and Airbnb were utterly uninterested and unhelpful, even though I had everything in writing they did nothing to help and said "host is refusing to refund you, sorry, bye" I won't be using them again, and certainly warn others of doing it too

As a host, i will never list my property with them again, i clearly stated all my facilities incl CCTV in common areas, thabk God i had this installed as the last guest's were the worst breaking dinner sets and glasswear, they then told me that i am ib the wrong. I urge all hosts on Airbnb find another platform as all they care about is their commission.

I cannot understand the way Air BnB operates towards its hosts. I have been with Air BnB for about 7 years and my reviews are mainly all 5*. It would seem that Air BnB do not care if they loose me or not, I have rarely complained and the first time was a few weeks ago when guests complained of insects (in the country in Scotland, who doesn't get the odd insect) and no locks on a bathroom door in an ensuite room! As I did not respond within 1 hour in the middle of the night Air BnB compensated the guest leaving me with 300 pounds on a booking worth over 3,000 pounds. Then about 2 weeks ago I had the guests from hell, too many people meaning they ended up using my therapy couch in my private therapy yurt outside to sleep on, smashed a Georgian decanter worth at least 1,250 pounds which they apologised for doing so in a text to me and then denied it to Air BnB, and left the place in an absolute pigsty making my cleaners refuse to come back again. I asked a reasonable 1,500 pounds refund. This was escalated to their Special Resolutions Team who rejected the claim by message with no reason although I fulfilled their eligibility criteria in the Terms and Conditions. I escalated it several more times to get the same futile message. I feel thoroughly aggrieved and unsupportive by a business that seems to just want to make money from their clients and never mind the circumstances for their loyal hosts. I emailed Catherine Cupples who is head of customer relations in Europe and have not even received an acknoweldgement. Any suggestions how to get further up the peking order line to get a response from someone high up? I think my only option is the Small Claims Court and newspapers to get some reaction from Air BnB. I will also leave them as I do not want them to receive another cent from me until this is resolved. Thank you everyone!

Super Host? Really? Illegal host in NOLA… I told you she’s a huge liar too her reviews said filthy and sofa stains two different people ‘ before I went I appealed her 3rd try different well on each of her 3 bnb in one DOUBLE in Nola ‘ not allowed (found out later ) you actully sucked 299 out of my social security check which is illegal and I didn’t hurt her already carpet beetle infested house I won that case but you take my money for an already stained sofa and she said she had to replace her filthy rug! It is still in the photos lied told you it’s a little over a year old ? She’s had that photo on there for 3 years ! She has some weird guy that is scared of dogs doing maintance he came in the unit while I was naked no anoucment from Natalia or them then he goes in the back my DOGS plural are playing . He’s up a tree freaking out for zero reason both wanting pets and wagging tails his lying wife the maid with zero vacuum comes freaked out “let my husband go” let him go!? What ? He’s in the back trapped by your dogs? What ? No he wasn’t then ‘ my beautiful boy was Taken from the locked by a code gate to back yard ‘ ! No other way out I am not in my element I am not on vacation I’m in shock ‘ I do what THYE say I notify Natalia ! She doesn’t respond’ at all! She knew ‘ I did t realize it then the sofa thing starts so I’m thinking I’m going to get thrown out .. nope but at 5 till 11 that crazy scary guy is banging screaming get out get out trying to get in he had a key thank god my dog stood between us! He’s crazy ! I lost so much $ and items ! Also the other one I stayed at also illegal and not a luxury one ! Well guess what since you caused me harm and stress since I diner get my money i paid for my dog (I can’t even look at his picture he needs medical attn too) and 3k your ins is a joke your investigations are laughable I proved I didn’t hurt her sofa and that she’s filthy ! But nope you took my money delicned both full refunds due to illegal activity the homes aren’t liscneds and not legal in NOLA! I showed you the law ! Both of your cash cows wone well since you have caused great distress I can sue you I don’t have to go to arbitration at all! I learned and you’re Incompetent investigator emails me and such a jerk bs how I lost rhe appeal ? Did no one look! They don’t read anythigng and I was threatened a bunch the day I left she tired to get me to pay for one poop too! My dog was terrified crazy man who is dangerous is scramming wirh his fist up ! Oh he was trying to hit me and hurt me … so yeah that last poop nope not picked up! I miss my dog he stole or killed and I’m so distraught and you stole money you should have just refunded me ! I’m reporting both of the NOLA bnb they know you don’t check them another reason I can sue ! Not covered in arbitration so ! See you in court ! Small claims no lawyers for you! I have solid proof! So yeah either refund me now today like your reps in the phone say or see you’ in CA small claims since that’s where I’m from ! Have a nice day you owe me about 6k 5k get on it please you’ve caused enough damage APROX DATE OF SERVICE BUT ALL THREE STAYS NOT HARD FOR YOU TO FIND FIRST TIME BNB LAST TIME AND NO ONE WANTS TO USE U AT ALL CHECK THE SEARCH NO ONE LIKES YOU AIR BNB YOURE HORRIBLE TREAT GUESTS LIKE CRAP AND THEIR DOGS GET HURT GO MISISNG ON YOUR LAZY PIC OF BNB WITH A CODED LOCKED GATE

BEWARE OF THIS AIR BNB HOST- FRAUDULENT IDENTITY AND SCAMMER. HIRES LONDON FLATS IN FARRINGDON. “VIKKI” WITH A MAN’S PHOTO, NOW “KYESHA” WITH A WOMAN’S IN ORDER TO EVADE RESPONSIBILITY. AIR BNB REMOVED MY REVIEW BUT THIS WILL NOT SILENCE ME, I HAVE THE RIGHT TO DISCUSS MY EXPERIENCE

My reservation was with this host, who was under the name Vikki and using a picture of a white middle aged man. The host was unresponsive before my check in, completely ignoring my messages and request for amending the booking. This was with the intent of keeping my money unethically. I involved air BnB and he even ignored them. After numerous contact attempts for both of us, which were read and ignored, I cancelled my reservation with the host. I was not confident that I was going to a safe or welcoming environment at all. After requesting a complete refund, the host CONTINUED to ignore myself and air BnB as a platform, with air BnB claiming it’s the hosts discretion to provide a refund. This is a ridiculous concept, considering how the host violated his terms of contract and was behaving unethically. After a long deliberation, air BnB gave me a refund of 3/4 my reservation from their OWN pockets, leaving the host untouched. They only did this to try to silence me.

I wanted to leave a review for the host, as was my right following the experience I had with them. I have this confirmed over email and within the air BnB policy. Then, the host’s name changes completely- same “verified” account, completely different identity. I have a paper trail and screenshot evidence demonstrating that the SAME account is now scamming under a different guise of name and photo. “Kyesha”, with a picture of a darker skinned lady, is now being used here. This is fraudulent activity which is being encouraged by air BnB. They are two completely different identities under the same account, which is a very dangerous and unethical thing to do from the host. It proves that the host is a scammer and that there is something dodgy happening here. I left my honest review of my experience pre check in with the host, and the hassle I was given, and the FRAUDULENT change in identity. Rather air BnB removed my review on the basis that I didn’t end up checking in. And they did not allow me an appeal. This is a completely false premise for refusing someone’s right to review their experience OR stay in order to help others make an informed decision (as per air BnB policy). This is all an attempt to cover up the FRAUDULENT, DANGEROUS AND SCAMMER ACTIVITY I was exposed to and that is clearly being displayed by this host who assumes two different identities under the same “verification”. They are not following the rules of re verifying their account or even adding a cohost. No, this false identity is worrying and is clearly in place with the intent to DECEIVE others.

I have never had a problem with any host before and this is truly a first. “Kyesha”/“Vikki” (man) is a dodgy character and behaves unethically in terms of business. And now there is clear fraudulent activity.
I will be reporting the host and platform to the ombudsman.

What’s happening to this great company! Toilet paper not provided, let alone linens, none of the recommended provisions for hosts respected. I’m giving up and going back to hotels.

Have been listing a home on Airbnb for years and was a Superhost for 3 straight years, then all of a sudden they cancelled my platform and cancelled all my bookings and told me that I was similar to someone who isn’t allowed to be on Airbnb. They will not address my questions and keep telling me someone will contact me but no one has. I think this company really won’t be in business much longer at this rate. It’s too bad though because we met a lot of good people.

Airbnb offers illegal settlements in Palestine: stolen houses and lands to its guests. This way, they are funding the zionist supremacist project of Greater Israel excluding and kicking off indigenous people from their own homeland.

I accidentally booked two properties at the same time on Airbnb. I immediately contacted both the host and Airbnb support — 4 days before check-in — asking for help.
The host refused to refund anything, citing a “strict policy,” even though the dates were still far ahead. Airbnb told me to cancel first and promised partial refund ($170) and that the host had 72 hours to return the rest ($1,677). After 72 hours, Airbnb just told me: “The host won’t refund — nothing we can do.”

The worst part? The host blocked the dates after I canceled, meaning no one else can book them — and he still kept 100% of my money.

Airbnb did nothing to support me or ensure fairness. I lost $1,677 for a simple mistake. Terrible customer support. I will never trust Airbnb again.