Back Market - Italia Reviews 12,420

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality of the products they purchased, often describing them as being in excellent or perfect condition, closely matching the descriptions provided. People appreciate the prices, which are often lower compared to other options. Consumers are also pleased with the delivery service, noting that items arrive promptly and are well-packaged. The customer service is perceived as kind and helpful, contributing to a positive overall shopping experience. The consensus is strong regarding the positive attributes of the product and service.

Based on these reviews

Rated 5 out of 5 stars

Very satisfied with my order Back Market had a clear description for each phone condition and I received exactly what I ordered. I decided to choose the Premium condition and received a phone wi... See more

Rated 5 out of 5 stars

To be honest I didn’t really trust back market even if they had an insane amount of good reviews, I thought it was a bit too good to be true but i bought an iPhone 13 with the “ excellent “ condition.... See more

Rated 5 out of 5 stars

I ordered an iPhone 14 Pro with 512 gigabytes of RAM and I ordered it in good condition but it arrived in almost perfect condition without any scratch. One thing that you need to keep in mind is that... See more

Rated 5 out of 5 stars

I bought I phone 13 pink from back market from the seller yes again I selected an excellent condition and it came almost new. I have been using it for a while but I haven’t found any issues with it st... See more

Rated 5 out of 5 stars

Item was as new , perfect condition , packed well and arrived just a day after indicated, but on the day originally stated. Very happy and will look to other items in the future.

Rated 5 out of 5 stars

The iPhone 13 I bought has exceeded my expectations. First the price was lower than eg swappie but the phone is in excellent condition. I have now used the phone over a month without any issues and it... See more

Rated 5 out of 5 stars

I bought an iPhone 12 pro 128GB. Product was really good. I'm really happy with it. Back Market is the service we need as a Society and I highly recommend using it. Use DHL for fast and best courier... See more

Rated 5 out of 5 stars

I have never purchased anything from a service like this before. The product was as described and I am happy with their service.

Rated 5 out of 5 stars

My experience was the best, the products arrived fast and had no problems with them ever since and for that am grateful

Rated 5 out of 5 stars

What they sell correspond perfectly to the descriptions provided on the website and their service is very convenient. Shipment worked perfectly.

Rated 5 out of 5 stars

it was an great product , i was really not expecting that , battery is 92 percent and very few scratches which are neglectable, overall experience 110%

Rated 5 out of 5 stars

Great job, a phone in excellent condition, like new. After a month of various tests, it really seems to be a great purchase.

Rated 5 out of 5 stars

Bought an iphone and a PlayStation 4, both reconditoned. Perfect products for the price.

Rated 4 out of 5 stars

Backmarket staff is very kind, offers are good, products are ok. Unfortunately, you never stop to learn: we purchased an iPhone 13 which probably is from china or somewhere where the eSIM is not allow... See more

Rated 5 out of 5 stars

The delivery was fast and safe, came well packaged. I love the IPad, it functions fully and as good as new. I have been using it for more than a month now and I couldn’t have asked for more.

Rated 1 out of 5 stars

I bought a phone that became blocked shortly after the purchase due to a Samsung Knox lock. Back Market accused me of “fraudulent activity” without any proof and refused to unlock the device or offer... See more

Rated 1 out of 5 stars

Orrible - almost a scam: 1) sold me an Iphone registered in Hong Kong, without saying it. It will never support an E-sim. 2) payed an extra fee to have an "excellent" battery -> they gave me one at... See more

Rated 1 out of 5 stars

Bought a samsung s21, premium condition (the best you can buy on their scale). After one month (1 month, you read correctly) the selfie camera starts bugging, they won't rembourse the reparations, i... See more

Rated 3 out of 5 stars

Good prices but overall my experience was disappointing. I bought a Sansung Z Flip 4 about 1,5 years ago. First of all they sent me a different phone from what I ordered at least in terms of colors.... See more

Rated 3 out of 5 stars

The phone, an iPhone 13 mini is great. Exactly what I wanted. However, the courier company Backmarket use are dreadful. I will not use BackMarket again until I see a change in courier services.... See more

Rated 4 out of 5 stars

If you want to spend less and have a product that is very similar to a brand new one, this is the right place.

Rated 1 out of 5 stars

I originally ordered a laptop from them less than a year ago. Everything was perfect, delivery was fast, I didn't have any issues whatsoever and I loved the laptop. I used it everyday - gaming,... See more

Rated 5 out of 5 stars

Very reliable company. The products are as described. Communication was smooth and fast. Excellent product quality.

Rated 5 out of 5 stars

Very good experience. Fast delivery, very good products. I’m totally satisfied.

Rated 5 out of 5 stars

Clear website, fast delivery and excellent product. Nothing to complain about!

Rated 5 out of 5 stars

Frankly was a pleasure to buy an iphone from you, as was described on the ad Thank you very much! A.H

Rated 5 out of 5 stars

The device arrived on time, with good quality.

Rated 4 out of 5 stars

The on time delivery and the condizioni of the material was making my purchase experiance wonderful.

Rated 5 out of 5 stars

Everything went well and the product was as promised. Thanks


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Ciao! Siamo Back Market, il primo Marketplace dedicato esclusivamente ai prodotti ricondizionati. La nostra missione? Rendere mainstream il consumo di prodotti ricondizionati di Qualità.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

This was my first time buying from…

This was my first time buying from Black Market and everything went smoothly. The service was fast, and the customer support was super quick and helpful. Overall, a really good experience!

20 January 2026
Rated 1 out of 5 stars

DO NOT TRUST THEM, THEY ARE SCAMMERS

SCAMMERS!!! They scammed me twice in a row. I trusted them because they are a Certified B Corporation, but that turned out to be meaningless. There was a bug in their support platform, and they closed my ticket without issuing a refund, even though I was eligible. The ticket remained closed for months, and due to a platform error I couldn’t contact them again. When I finally reached out, they told me I was no longer eligible for a refund.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my order

Very satisfied with my order

Back Market had a clear description for each phone condition and I received exactly what I ordered.

I decided to choose the Premium condition and received a phone without any scratches or signs of wear and with 97% battery. The vendor shipped the phone promptly, it was well packaged and arrived within 1 day of shipping.

10 December 2025

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