Bedworld Reviews 252

Ordered twice from BedWorld. The first time I got my bed and was very happy with the quality of it and the service, and hence I then ordered a sofa- the experience turned out to be exactly the opposite- they didn't have the sofa I paid for and it was a long process of getting the refund, customer service did not pick up the phone and didn't respond to my emails. I got refunded eventually but I lost 3 weeks of my time.

Worst mattress not memory foam at all it’s cheap quality matresss they are not refunding amount. Case is filed with help of solicitor . It will be closed soon

Delivery driver was not friendly and didn't help my husband carry the base or mattress upstairs. The mattress sank and lost its shape within a few months. I emailed them and they said it's normal so that's that😒 we don't even have the bed two years and the base is falling apart. We are already looking for a new bed. It was a divan super king bed with mattress and cost about 700. I do not think this was a good quality product for the money I would not buy from them again.

I ordered the Joseph Pocket Spring Series 2000 Pillow Top Mattress on recommendation from my sister in their January sale, got a fantastic, comfortable mattress for practically nothing! I wasn’t available when it was due to arrive, but Beth in customer service couldn’t have been more helpful in organising a delivery note and the alternative contact person I provided, and was very kind. The driver was fantastic as well, very polite and efficient. Both very helpful, went out of their way to accommodate me and I am very grateful, so thank you to you both! Only small thing I would say is that it says on the website they try to narrow down the time of delivery as it’s an all day appointment, but I was only given 30 minutes notice and my sister wasn’t given any at all, just her delivery date — wasn’t an issue for us as my sister’s was delivered on a Sunday and I had someone available at home to receive it during the week, but just something to bear in mind if your delivery is during work hours or you live alone etc. However, I am delighted with my mattress and experience overall, would definitely recommend!

I ordered a mattress last June. When it arrived, it was sealed in plastic, so I didn’t notice anything unusual at first. Once I removed the plastic, I realized the mattress looked completely different from what was advertised. I contacted customer service immediately, but they told me that the images don’t have to match the actual product.

More concerning is that I later discovered the mattress does not meet its description at all. It is advertised as orthopaedic and firm, but it is neither. I only became fully aware of this when my son recently started complaining of back pain. After checking the mattress myself, I’m extremely disappointed.

I’ve reached out to customer service again, so I’m waiting to see how they respond. The mattress does come with a 2-year guarantee, which I hope they will honor.

Customer service not answering. We bought bed from this *****. They brought the wrong headboard and they said in 4, 5 days they will bring new correct one. They have been ignoring my emails , calls and messages since then. I'm reporting them to consumer rights as I m still in my 30 days timeline and item is not as described. Avoid this scammers.

Order mattress 23rd Dec. Today is 21Jan. Still waiting. An on-the-day delivery postponement last week, and a no-show on the rescheduled delivery day yesterday. No engagement from the company on requests for updates. Terrible customer service.

Bed was delivered with missing parts, blamed supplier, blamed the weather. Eventually agreed to collect but demanded pictures of it before being collected, passed from one agent to another. Never received correct parts, never received assembly instructions. Awful company

Avoid this company like the plague. Ordered a mattress with 10 day delivery after waiting a month i was told it was due to a storm. Finally got a delivery date and no word until 3 o'clock on the day when I finally got through to the phone number having tried for two hours. Customer service is non existing with this company. Mattress was dumped on my doorstep and the mattress disposable which I payed for wasn't done. Mattress looks nothing like the one I ordered and is terrible quality. Currently waiting on a refund and a date for them to collect this excuse of a mattress. My advice would be to stay away from this company!!!!

I ordered an ottoman bed frame & headboard only on 26/11/25 for delivery to Donegal. Came across the reviews on here after I had already placed the order and was panicking.
I received a call from a UK landline (beginning 004414 I think) and they confirmed the delivery date as 10/12/25 and said the driver would try to confirm a time on the day.
On the day I didn't receive any calls from the driver and at 3pm I called the customer service number and was in a queue for about 5 minutes and when I got through I explained that I had to collect my little girl from school and didn't want to miss the driver so the lady contacted the driver and then came back to me to say he would be with me in approx an hour and that I was the last delivery.
Driver arrived at 4:30pm.
The bed Frame is perfect, was easy to put together and the quality is excellent.

Warning: do not buy.

I purchased a mattress from Bed World Ireland in May 2025 and it became severely sunken and unfit for purpose within days of my 60kg daughter sleeping on it.

The replacement mattress of the same model, provided after much back and forth in November 2025, failed in exactly the same way within three days. After providing photos, I requested a refund, but Bed World refused, claiming their 60-day store policy overrides the Consumer Rights Act 2022.

Two failed mattresses, no refund, and a refusal to acknowledge statutory consumer rights. I have completely lost confidence in this product and this retailer and strongly warn other potential customers.

Great to deal with, messed up my measurements for my bed and it wouldn't fit up my stairs, Bedworld exchanged it for a different bed that fitted. Delivery was on time. Would defo recommend

Bought a mattress end of November to be delivered to mid west Ireland, once two weeks past with no further update I emailed customer service eventually getting a reply that it would be delivered the following week between 7am-7pm, 3 weeks later then expected.The delivery driver did not arrive to my house until 21:30pm to then realise my mattress was not actually put into the van. The delivery driver could not give me a reason or update as to what happened or when it would be delivered. I tried ringing customer service multiple times the following day with no reply. Worst company I’ve ever dealt with.

Please people do not order from this sham of a company
late delivery's
cheap shabby beds that are not fit for purpose do not trust any good reviews this is the worst company I have ever dealt with especially customer service
people be WARNED ⚠️

Mattress was late. Ordered a SOFT rated mattress the Mulberry 1000 and it was harder than our previous medium firm mattress. Both my husband and I had back shoulder and hip pain and I could barely sleep at all. Cheap quality would never buy from them again. Too hard and expensive to return so stuck with it

Bought a metal bed frame in March 2025. When put together, not very sturdy. Collapsed within 8 months. Design flimsy and weak. Metal bars bending, causing slats to fall out. Not covered under warranty and it seems the problem we had is a common occurrence so why not address it. I'm 82 kg and my partner is 70kg so not overloaded. Would not advise anyone to buy from this company.

Ordered a chesterfield sofa. 10 day lead became 23 workings days. Delivery guy wanted to try to sqeeze it through the door. Previous sofa deliveries always came through the window. Delivery limitations are only listed on the receipt AFTER you've ordered and it's way down in the small print. Avoid!!!!

I cancelled the delivery and the order. Will never use this company again.

Ordered a ottoman double bed with a mattress, contacted as told in emails, arrived on time, very happy customer, thank you

BEWARE BEWARE BEWARE

Currently been hounded by this customer service agent named Jake through emails. This is the childish customer service replies when you deal with this company who sells cheap, poor quality materials. The fact he actually took the time to write this instead of helping/ not helping someone else says alot about the company. Do not buy from this company which can only be described as a circus.

Ahoy Karen,

Fair Madam, thou whose tongue doth lash with spite,
And cloaks thy wrath in false and feigned grace,
Know this — that honour shines not in the night
Of vulgar speech nor in a cursing face.

A , say’st thou? Heaven weeps to hear,
That one who guides young minds with moral hand
Should trade in spite and sow the seeds of sneer,
And curse like tempest o’er a barren land.

Thy words, though sharp, fall dull on noble hearts;
For truth stands firm though slander storms and bites.
And Karma — aye, that silent judge — imparts
No favour to the soul that wrongs and smites.

Thus take thy leave, and cleanse thy tongue of rage;
For those who spit at others soil their own stage.

Jake

I did not want to give it one star. Most unprofessional company I have dealt with. Endless emails from different people, mixed up delivery dates. Ordered it 19 days ago. Told that the mattresses come over on the ferry once a week and delivers at weekend only. Promised it would be delivered on Mon then told they only do weekends as they have no storage in Ireland. Then said it would be delivered Tues afternoon and would tell me the estimated time. I sent an email with my daughters number as she was in the house. At 7.10 pm i was sent a text to say they were outside the house. I was at tennis and didnt expect them to phone me. Now the mattress is AWOL. Tried phoning the number but no reply. Sent another email and no reply.
Irish number not answered ever.
Rang 13 times yesterday but no answer. Tried to chat online twice and chat was aborted.Emailed and no reply.